I am sorry that you feel that your issues were not dealt with promptly. Unfortunately we act as an agent to the landlord. We have to get any work approved by them. Nor can we insist (although we strongly recommend) that a landlord supplies an inventory as it protects them as much as the tenant. We use third parties to complete repairs and are sorry that they did not show at the time stated. If you had called the office, we would have contacted them to establish what the delay was. We must also point out that any person in the office can deal with an enquiry. Therefore if the person you called for was unavailable in that instance, you could have spoken to another member of staff. In all our years of trading we have never received a complaint through the Property Ombudsman. We believe this is due to the fact that we adhere to a strict code of conduct and actually adhered to this code before the Ombudsman Scheme was introduced.