Aug 21,2008
By: 'jd123'
Aug 21,2008
5 people found
this helpful
I'm based in Manchester city centre. I live in a flat leased from Edenvale UK. I have had a horrific and traumatizing experience with them, and would strongly urge EVERYBODY reading this to stay clear of them.

From the very beginning there were problems with viewing the flat, which ended up with me being stood up by them. However, I managed to overcome that (without any of their help mind you) and entered into a one-year contract. The little white lies followed soon after when I requested the mailbox key be delivered using a recorded service. Needless to say, nothing arrived. I rung them up after a week and was told that it had been sent out. This went on for another week, and when I rang them again they promised to send a new one out. So much for that - I ended up traveling to their offices just to pick the miserable key up after nearly a month of not being able to access my mail.

Everything was relatively incident-free until the ninth month. I received a call from Edenvale one morning and was informed that the landlord wanted the flat back, and I had to vacate the premises by the end of the tenth month. That put me in a state of extreme distress. When I brought up the subject of it being a one-year contract, they told me (in the rudest manner possible) that they were entitled to do whatever they wanted as the last two months of the lease had not been paid for yet. I made a trip down to their offices the following day, and after explaining in no uncertain terms that they had no right to throw me out like that, they relented and agreed to see the rest of the contract out. I left payment for the remainder of the duration on the spot.

The nightmare wasn't over yet. Today afternoon (on my off day from work), I was sleeping in when I heard voices coming from the kitchen. Alarmed, I made my way out of the bedroom and saw a lettings agent with two prospective customers having a look around the flat. The agent was taken aback by my presence, and explained that he was conducting a viewing. When I told him I hadn't received any notice, he rudely replied "Yeah just let me finish with this, I'm almost done".

I want nothing more than to move out next month and get my security deposit back. These people are XXXXXXXXXX and no words can possibly do justice in explaining their behaviour. Deal with them at your own peril.
Was this helpful? Yes
By: jen
Nov 22, 2011
We are due to move into a flat with this company next week.... this is after almost 2 months of having our deposit, changing moving dates etc and still refusing to confirm that we can move in next week, knowing we need to leave our current flat in two weeks time. the customer service is absolutley shocking ive never encounterd such an incompetent company in my life! the staff are rude, extremeley un helpful and have made the already stressful move 10 times more stressful than it needs be! if i hadnt already paid for deposits and checks i wouldnt touch this agency with a bargepole and warn everyone else to do the same!
By: littlemissbossy
Aug 20, 2011
Was very interested to hear about your experiences. Just a word to the wise, we are currently dealing with Edenvale having just finished our tenancy and are having major problems with our deposit. I actually advise you to film/ photograph each room after you've done the final clean and before you hand over the keys. I won't go into actual details about the things that they are unjustly trying to charge us for, as we are likely to be pursuing them in the small claims court in order to get our deposit back. But if our experience is anything to go by, be prepared for some more unjust behaviour and appalling customer service.

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