Maguire Jackson Ltd
Birmingham, 33Ge
2/5, 20 reviews
25% recommended
100% sales valuation accuracy
100% sales fee satisfaction
44% lettings valuation accuracy
43% lettings fee satisfaction

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“Upon leaving the apartment I had rented for a year ......”

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Dec 23,2014
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Nichola
By: 'Paul'
Dec 23,2014
5 people found
this helpful
Upon leaving the apartment I had rented for a year and a half with Maguire Jackson, I was told I would be getting less than half of my deposit back for false claims about how the apartment was left. Upon leaving the apartment I had the place steam cleaned at my own expense and friends around to clean (to ensure I'd know they'd have as little as possible reason to try and withhold any of my £900 deposit). So upon leaving I was more than happy that the lace had been left in a much better and cleaner state than when I had actually moved in.

It's been almost to months since I left and hadn't received near the amount of deposit I am happy with. I have had to go down the legal route to a solicitor in Birmingham town centre and upon reading my declaration, they had mentioned they'd received many issues from previous tenants about Maguire Jackson regarding their deposit not being handed over.

Don't get me wrong, I am not expecting my full deposit back. I felt £200 of it was more than enough to brush up little marks on the wall, replace a dining chair that was broke (it was broke when I'd got there) etc but th greed they have shown is disgraceful.

All in all I'd strongly recommend against using them and regret not researching about them beforehand. If you're after properties around birmingham town centre but are willing to lose most, if not all of your deposit despite looking after the home then these are the agents to go for.
If you want a respectable agent that doesn't lie and try to cheat you and make you have to go through the legal route to get your deposit back then go else where
What agent could do to change your mind?
The agent could be honest and not try to cheat people out of their hard earned money. They could release a deposit to people that was appropriate and wake up and see that many other people strongly disapprove of their methods
Attached Filesnbsp;
Comment on agent fees
It was a nicely furnished apartment but with other neighbours in the apartment block with similarly furnished properties with which they were paying much cheaper rent to other agents made me feel a little cheated. Not all neighbours were great. I'd complained about one in particular who was playing loud music at silly times and damaging cars in the car park but the agents didn't want to help so I had to seek it form the council. Wholly, not worth the price of rent
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By: Michael Goulding
Nov 29, 2018
Just a thought.... Philip Jackson doesn't appear to have responded to any criticism since 2014. They are not showing any awards for service. They do not display membership of any professional body.
By: L woolf
Jan 11, 2018
Was about to contact this sgent with aim to look at properties to buy. Having read so many negative comments I think I should avoid at all costs. They sound less professional than many London agents!
By: A
Nov 29, 2017
I couldn't agree more about regretting researching about them before hand, as their reviews are just awful. They have the worst attitudes and disregard for their customers.
By: Philip Jackson
Dec 23, 2014
I’m very sorry to hear that you have had a bad experience with Maguire Jackson here in Birmingham City Centre where we have three focussed offices.and a wider range of properties for sale & to let than most of our competitors. As you know cases go to the DPS when lessees and landlords cannot agree at the end of a tenancy. This is an independently arbitrated decision outside of our control and we encourage all disputes to be settled independantly .Our team aim to provide the highest quality of customer service and we take complaints and any problems our customers experience very seriously. To that end we have we appreciate and welcome any genuine comments. Please do not hesitate to contact Philip Jackson if you feel we are not meeting the standard we aim for

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Latest Reviews

View all Reviews 20
1st Feb 2024
reviewed by '-'
“Very bad property management !!! Not worth the money or time...!...”
2nd Jan 2024
reviewed by 'Akay'
“I wish zero stars was possible. Why put a property up for possible tenancy and when I pay the holding ......”
2nd Apr 2022
reviewed by 'Amie'
“Would give 0 stars if possible as their inventory clerk (Julie/ Jenny) who represents Maguire Jackson used the master key on ......”
22nd Nov 2019
reviewed by 'Dawn'
“I recently had dealings with this company and would highly recommend them without any hesitation whatsoever. They were friendly, helpful ......”
11th Nov 2019
reviewed by 'Fatih'
“If I could give a 0 star, I would. It's a terrible agency. I have rented this flat for nearly 3 years ......”
29th Aug 2019
reviewed by 'Tiara'
“Horrible agency! Do not waste your time with them! I was a tenant in one of their properties for a ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Maguire Jackson Ltd
33 George Street
Birmingham
Maguire Jackson
33 Georg
01216341520

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £300,000
Lettings 44% 43% £600 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 8 2 6 1 0 1 0 0 1
Areas covered
  • B3
  • B1
  • B16
  • B18
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Latest Properties

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“Very bad property management !!! Not worth th......”

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Feb 01,2024
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By: '-'
Feb 01,2024
0 people found
this helpful
Very bad property management !!! Not worth the money or time...!...
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“I wish zero stars was possible. Why put a pro......”

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Jan 02,2024
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Saq
By: 'Akay'
Jan 02,2024
0 people found
this helpful
I wish zero stars was possible. Why put a property up for possible tenancy and when I pay the holding deposit and go through referencing you shift my move in date till another ten days after making me wait three weeks to move in. They ...
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By: Lisa Hunt
Jan 05, 2024
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We are sorry to hear that you have experienced this inconvenience, it was unfortunately due to circumstances beyond our control. Please email me at [email protected] if you wish to discuss further ...

“Would give 0 stars if possible as their inven......”

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Apr 02,2022
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By: 'Amie'
Apr 02,2022
1 people found
this helpful
Would give 0 stars if possible as their inventory clerk (Julie/ Jenny) who represents Maguire Jackson used the master key on her inspections but went to the wrong flat. I am a young woman who was by myself at the time and she used this to ...
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By: Lisa Hunt
Apr 04, 2022
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Amie, We are as horrified by this intrusion as you are, please accept our sincere apologies. We use an external specialist company to carry our our inspections, this is primarily for the tenants benefit as the report from an independent person is more readily accepted by both sides in case of dispute. We provided the contractor with all the necessary keys to the specific apartments, however for reasons unknown on this occasion, she collected a master key from the concierge who know her well, he ...

“I recently had dealings with this company and......”

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Nov 22,2019
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Philip
By: 'Dawn'
Nov 22,2019
1 people found
this helpful
I recently had dealings with this company and would highly recommend them without any hesitation whatsoever. They were friendly, helpful and provided an excellent and professional service throughout. Everything was completed in a timely manner and they enabled the whole process to run smoothly from ...
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By: P A J Jackson
Nov 22, 2019
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Dawn. Thank you for your kind words ...

“If I could give a 0 star, I would. It's a ter......”

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Nov 11,2019
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By: 'Fatih'
Nov 11,2019
0 people found
this helpful
If I could give a 0 star, I would. It's a terrible agency. I have rented this flat for nearly 3 years now and having constant problems. When they were letting the flat, they haven't mentioned any problem. Proper con artists. First it has with blocked shower (...
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By: Fatih
Nov 12, 2019
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Hi Ana, I had to call you twice yesterday so you've acted on it, until 3pm I haven’t heard anything from you. Even then you have said you contacted to building manager, it is MJ responsibility to follow up and sort out this, I shouldn’t have to call twice. About the leak, apparently it was a known issue and Mj knew it, but nobody has mentioned it and you have let the flat this way, meaning you have hidden the actual condition of the flat. About the shower problem, let’s start by not lec ...

“Horrible agency! Do not waste your time with ......”

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Aug 29,2019
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By: 'Tiara'
Aug 29,2019
0 people found
this helpful
Horrible agency! Do not waste your time with them! I was a tenant in one of their properties for a year and it has been the worst year of my life. They’re the most incompetent agency I have ever worked with. They never sorted ...
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By: Reece
Aug 31, 2019
View all comments (1)
Dear TIara, I'm really sorry to hear this. Can you please call the office so we can discuss this further and to help rectify the situation for you on 01216341520? Best regards, Reece Lettings Manager ...

“Maguire Jackson take your tenant's rent but do not hand it over to the landlord unless you complain every month. It should be within 7 days...”

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May 10,2019
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By: 'Angry'
May 10,2019
1 people found
this helpful
Maguire Jackson take your tenant's rent but do not hand it over to you as the landlord, unless you complain every month. It should be paid to you within their advertised 7 day clearance period, but for the last 18 months they always 2 - 3 months late... I'm ...
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Comment on agent fees
4% monthly 1 & 1/2 months rent for each new tenant
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“Late Rent every month...”

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Jan 03,2019
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By: 'birmingham'
Jan 03,2019
4 people found
this helpful
Im a land lord, been with this company for 2 years the worst letting agent I have ever used. rent late every month with out fail. have to chase it every month. zero communication promise to call back and never will. massive cowboys/girls Avoid...
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Comment on agent fees
very expensive considering how terrible the company is
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By: S.Jones
Apr 12, 2019
View all comments (3)
I also was a landlord with this company and also experience the same . Continual late payments from MJ, always chasing them for our money or to follow up on other issues. MJ himself contacted and rarely answered correspondence. Filed a complaint with the letting ombudsman and MJ were even late with the payment they awarded to me . Would suggested all landlords who have problems with this company take thier cases to the ombudsmen, MJ might then start paying the landlords on time and listening ...

“Constantly chasing rent....”

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Dec 11,2018
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By: 'Really'
Dec 11,2018
2 people found
this helpful
As other landlords have mentioned below - I have had major problems in getting the onward transfer of my tenant's rent into my bank account. This has been a problem for well over a year. If you're dependent on timely payments to allow you to ...
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Comment on agent fees
Reasonable
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“Constant battle...”

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Nov 27,2018
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Philip
By: 'Use'
Nov 27,2018
4 people found
this helpful
Chasing monthly to get rent always late. Philip Jackson refuses to answer e-mails of complaint. Change of systems blamed every monthe over last 18 months or so. Change of tenants a nightmare over charges for damage/ fitting etc. Use at your peril....
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“Crooks!...”

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Nov 25,2018
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James
By: 'James'
Nov 25,2018
2 people found
this helpful
Utter liars and scammers! My property on sale for 7 months and in which time I've had to constantly chase for feedback and also them leaving the back door open and subsequently having squatters move in! No genuine apology or compensation after having moved them out ...
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Comment on agent fees
Joke!
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By: Philip Jackson
Nov 27, 2018
View all comments (1)
Thanks for your comments. We are disappointed that you feel let down by our levels of service. We are concerned to hear that you believe an offer had been made and subsequently refused as we can assure you that we did not receive any such offer. We always make our vendors aware of every offer that has been put forward by our applicants, as well as any viewings that have been booked or taken place. Regarding the door, we notified you on several occasions regarding the apartment door lock an ...

“Michael Goulding...”

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Jul 10,2018
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Gareth
By: 'Michael'
Jul 10,2018
4 people found
this helpful
We have suffered constant problems with getting the rent for our property paid on time. Inspections are missed as we have had no reports from them in the last year or so. E-mailing Peter Jackson got no reply. When we pay for a "Fully Managed" ...
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Comment on agent fees
For what they actually do they are not value for money.
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“Going the extra mile!...”

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Apr 29,2018
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Emma
By: 'Al'
Apr 29,2018
1 people found
this helpful
I have been a customer of Maguire Jackson for over a year, and have recently decided to seek for a permission to keep a puppy in my rented flat. Although it wasn't an easy process (considering the fact that I live in Saint Pauls Place), ...
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“My husband and I have been renting an apartment in ......”

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Nov 28,2017
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Stephanie
By: 'Newhamptonlofts99'
Nov 28,2017
11 people found
this helpful
My husband and I have been renting an apartment in new hampton lofts for nearly two years now and I cannot begin to describe the unprofessional, rude and imcompetent staff. Why Landlords continue to use this agent is beyond me. We are paying nearly £1100 a ...
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“I recently purchased a flat that was marketed through Maguire ......”

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Mar 31,2017
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Urfan
By: 'Huw'
Mar 31,2017
1 people found
this helpful
I recently purchased a flat that was marketed through Maguire Jackson and the service I had from Urfan was great - he was really helpful and made the process really easy, always available to talk to and sorted any queries I had. I would highly ...
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“I have used Maguire Jackson as a letting agent since ......”

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Jan 23,2017
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By: 'Watermarque'
Jan 23,2017
7 people found
this helpful
I have used Maguire Jackson as a letting agent since they first opened, the experience has never been good but the last time they let my apartment I experienced very unprofessional service, the year was incorrect on the agreement, there were multiple mistakes other mistakes ...
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“I experienced very unprofessional behaviour from Pippa Stafford and, especially ......”

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Jan 18,2017
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By: 'Unprofessional'
Jan 18,2017
9 people found
this helpful
I experienced very unprofessional behaviour from Pippa Stafford and, especially Lee Astle: Pippa came to my apartment with the intention of marketing it for rent. After this first meeting when we agreed that my property would marketed, I did not hear anything from Pippa for ...
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Comment on agent fees
Not worth the fees
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“Gareth has been very helpful, providing professional advice, and always ......”

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Jan 06,2015
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Gareth
By: 'Bruce'
Jan 06,2015
0 people found
this helpful
Gareth has been very helpful, providing professional advice, and always to hand whilst putting our one bedroom apartment on the rental market last month. The comments he made regarding the layout and furniture, made it much more appealing for when the photographer came to take ...
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“Me and my partner have been renting with Maguire Jackson ......”

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Jan 05,2015
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By: 'Michelle'
Jan 05,2015
0 people found
this helpful
Me and my partner have been renting with Maguire Jackson for over 2 years in the same property. As we are satisfied with the furnished property plus efficient maintenance service, we extended the contract from initially 12 months to 36 months. I was shocked by the other negative ...
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“Upon leaving the apartment I had rented for a year ......”

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Dec 23,2014
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Nichola
By: 'Paul'
Dec 23,2014
5 people found
this helpful
Upon leaving the apartment I had rented for a year and a half with Maguire Jackson, I was told I would be getting less than half of my deposit back for false claims about how the apartment was left. Upon leaving the apartment I had ...
read full review
What agent could do to change your mind?
The agent could be honest and not try to cheat people out of their hard earned money. They could release a deposit to people that was appropriate and wake up and see that many other people strongly disapprove of their methods
Attached Filesnbsp;
Comment on agent fees
It was a nicely furnished apartment but with other neighbours in the apartment block with similarly furnished properties with which they were paying much cheaper rent to other agents made me feel a little cheated. Not all neighbours were great. I'd complained about one in particular who was playing loud music at silly times and damaging cars in the car park but the agents didn't want to help so I had to seek it form the council. Wholly, not worth the price of rent
Feature review Comments (4) Report abuse Print review
Was this helpful? Yes
By: Michael Goulding
Nov 29, 2018
View all comments (4)
Just a thought.... Philip Jackson doesn't appear to have responded to any criticism since 2014. They are not showing any awards for service. They do not display membership of any professional body. ...

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 12/01/2024, 2:15 PM by Lisa Hunt
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

if you have any complaints please call or email Philip Jackson the Director. As members of the Guild of Professional Estate Agents, plus The Ombudsman, With all deposits protected by the DPS we can fall back on independent arbitration if ever needed
Last updated at 1:15 PM 12/01/2024 by Lisa Hunt

Awards won by Maguire Jackson Ltd, Birmingham 33 Georg



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