“Its all about the customer service - except at Romans ......”
1 Star Review
Dec 19,2014
By:
'Sparky'
Dec 19,2014
Branch: Aldershot, 167 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Aldershot, 167 Victoria Road
Lettings (as a Tenant)
Postcode:
8
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Its all about the customer service - except at Romans it seems.
I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would be acceptable as we are keen to move quick and have everything in place, spoke to a polite lady who said she would ask immediately and get back to me...this was last Wednesday - its now the following Monday and guess what? Not a whisper back from them.
Top tip in customer service Romans - never EVER over say you'll call back later that day and don't do it.
You have lost your client a rental income of £1400 PCM, I'm sure they will be pleased , especially as we found something on Saturday with a delightful chap in another firm who went out of his way to help.
8
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