Felicity J Lord
Clerkenwell, London, EC1V
3.2/5, 18 reviews
56% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction

“I wrote a review about Felicity J Lord a year ......”

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Aug 20,2011
Minithumbdown
By: 'Mani'
Aug 20,2011
7 people found
this helpful
I wrote a review about Felicity J Lord a year ago, in summary saying that I never dealt with a worse estate agent before and that prospective tenants should avoid using them. About a year has passed and I used another estate agent for my new flat/tenancy. Comparing the good level of service I received from my new estate agent (victor stone, city branch) for only a fraction of the FJL's fee, I stick to my opinion. Out of 6 estate agents I used in total over the past 8 years, Felicity J Lord offered the worse service (and the 2nd most expensive).
Was this helpful? Yes
By: Customer Relations
Oct 20, 2011
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to Debbie.webb@spicerhaart.co.uk mentioning 'AllAgents'.

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Opening Hours
Address

Felicity J Lord
Ground Floor67-71 Goswell Road
Clerkenwell,London
Greater London
EC1V 7EP
020 7251 9449

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £400 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 2 1 5 0 0 0 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Poor communication, inaccurate information...”

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Nov 12,2020
Minithumbdown
By: 'Vlad'
Nov 12,2020
1 people found
this helpful
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a ...
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“Cowboys and criminals, completely void of any integrity...”

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May 04,2020
Minithumbdown
By: 'Marwa Altai'
May 04,2020
0 people found
this helpful
-Lied about carrying out background checks on tenants. -Overcharged over a thousand pounds and refuse to clarify why ( we have now been chasing them for over a month) -Have yet to receive a copy of the tenancy agreement (it has been three months). -They incorrectly ...
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“I spoke to a lady named Catherine over the phone. ......”

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Feb 08,2016
Minithumbdown
By: 'upsetcustomer'
Feb 08,2016
0 people found
this helpful
I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no ...
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Was this helpful? Yes
By: Ross
Feb 10, 2016
View all comments (1)
Hi Catherine, We're sorry to hear about your poor experience with us. We take all complaints very seriously. Please get in touch with us at help@fjlord.co.uk so we can look into this for you. Regards, Ross ...

“There were multiple promises made at the start of the ......”

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Aug 21,2015
Minithumbdown
By: 'MD1234'
Aug 21,2015
1 people found
this helpful
There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy! Horrible unresponsive people....
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Was this helpful? Yes
By: Customer Relations Manager
Sep 07, 2015
View all comments (1)
Hi I'm so sorry to hear about this. Please can you email help@fjlord.co.uk so we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager ...

“I can't fault Jamal's efforts at all, but sadly, in ......”

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Mar 03,2014
Minithumbdown
By: 'mr_tenant'
Mar 03,2014
0 people found
this helpful
I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - ...
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What agent could do to change your mind?
Be more honest regarding the check out assessment, and some basic manners please
Attached Filesnbsp;
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“I've got a flat managed by FJL for 10 years. However, ......”

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Aug 09,2013
Minithumbdown
By: 'ADBDQ'
Aug 09,2013
3 people found
this helpful
I've got a flat managed by FJL for 10 years. However, their services have significantly deteriated since they centralised the customers service about 2 years ago. I've therefore decided to change to another management agency recently. FJL has retained my deposits and also asked me to pay ...
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“Rapid viewing and successful letting of property. Good communication. Over ......”

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Nov 17,2012
Minithumbup
By: 'Kelvin'
Nov 17,2012
0 people found
this helpful
Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after year, and so far ...
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“Charlotte was excellent and very professional in all my dealings ......”

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Sep 25,2012
Minithumbdown
By: 'schtevan'
Sep 25,2012
4 people found
this helpful
Charlotte was excellent and very professional in all my dealings with her. She was my main contact. Jamal is her boss and was in contact with the landlord. Apart from changing the terms of the tenancy substantially with no warning one day before signing, Jamal ...
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What agent could do to change your mind?
Given fair warning about substantial change of tenancy terms Use a cleaning firm which is fit for purpose.
Attached Filesnbsp;
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“I own several properties which I rent out on a ......”

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Jul 13,2012
Minithumbup
By: 'Andrew Beattie'
Jul 13,2012
0 people found
this helpful
I own several properties which I rent out on a regular basis. Recently I rented out a house in Clerkenwell through Jamal Gormati at Felicity J Lord in their Goswell Road office. I received a first class service from him. He was knowledgable of rental ...
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“I have found Jamal and all of the team at ......”

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Jul 12,2012
Minithumbup
By: 'Sanjay Bhandari'
Jul 12,2012
0 people found
this helpful
I have found Jamal and all of the team at Felicity J Lord to be extremely well organised, professional and responsive at all times. I have used them for 4 years and they have handled all handovers and issues with speed and efficiency. I am very ...
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“I have been very impressed with the friendly and professional ......”

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Mar 24,2012
Minithumbup
By: 'John'
Mar 24,2012
1 people found
this helpful
I have been very impressed with the friendly and professional service offered by Jamal and his team at the Clerkenwell office. They managed to line up several suitable tenants immediately which is exactly what is required by a landlord. I wouldn't hesitate to recommed them ...
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“Jamal and his team have been very helpful we couldn't ......”

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Mar 18,2012
Minithumbup
By: 'Olivia'
Mar 18,2012
2 people found
this helpful
Jamal and his team have been very helpful we couldn't be more happy of the service, you found us the flat of my dreams! Thank you again very much for your great help and dedication to work....
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“We are happy with the service given by Felicity J.......”

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Mar 09,2012
Minithumbup
By: 'Foldes'
Mar 09,2012
3 people found
this helpful
We are happy with the service given by Felicity J.Lord in particular by Jamal Gormati....
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“Staff are courteous and quick to respond to emails.Rent ......”

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Mar 09,2012
Minithumbup
By: 'Geoff'
Mar 09,2012
1 people found
this helpful
Staff are courteous and quick to respond to emails. Rent receipts are paid promptly, and staff deal with maintenance/repair issue efficiently (providing multiple quotes and then ensuring the work is carried out). Useful advice provided on rent levels at end of each rental agreement. ...
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Was this helpful? Yes
By: Wharfy
May 16, 2012
View all comments (1)
I have to say that I am a landlord and I am completely dissatisfied with FJ Lord since they have centralised their property management. Unlike some comments on this page, I have not received any response to any email I have sent since April. I have to ring them constantly to chase them up. They also levy charges on my account with no explanation. In my view, their quality of service has deteriorated in the past 6 months and I would not recommend them under any circumstances. ...

“I have let out my property through FJL for the ......”

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Mar 09,2012
Minithumbup
By: 'Charlotte'
Mar 09,2012
2 people found
this helpful
I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is ...
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“I have used Jamal and his team for 5 years. They ......”

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Mar 09,2012
Minithumbup
By: 'J Spalter'
Mar 09,2012
1 people found
this helpful
I have used Jamal and his team for 5 years. They provide a very professional service. They provide prompt and contructive feed back from prospective applicants and informative advice on the rental tone of the market which enable me and my team to make informed decisions. ...
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Was this helpful? Yes
By: Zamorano
Apr 27, 2012
View all comments (2)
The 9th of March will officially be bank holiday from next year onwards. 4 positive reviews, of course because of a coincidence, in the very same day must be celebrated. ...

“I am renting my properties with Felicity J Lord, Clerkenwell ......”

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Jan 14,2012
Minithumbup
By: 'Ismail Nacar'
Jan 14,2012
3 people found
this helpful
I am renting my properties with Felicity J Lord, Clerkenwell Branch. I must say Jamal Gormati and his team having very professional approach towards customers. Their service is great; with them, my flats are never empty even a day. I also bought a flat from ...
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“I wrote a review about Felicity J Lord a year ......”

Share on :
Aug 20,2011
Minithumbdown
By: 'Mani'
Aug 20,2011
7 people found
this helpful
I wrote a review about Felicity J Lord a year ago, in summary saying that I never dealt with a worse estate agent before and that prospective tenants should avoid using them. About a year has passed and I used another estate agent for my ...
read full review
Was this helpful? Yes
By: Customer Relations
Oct 20, 2011
View all comments (1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to Debbie.webb@spicerhaart.co.uk mentioning 'AllAgents'. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Felicity J Lord, London EC1V 7EP


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