Loughton, IG10
4.7/5, 86 reviews
94% recommended
86% sales valuation accuracy
91% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Spencer Munson Property Services | Loughton office

“Not recommended!! I have been renting through Spencer Munson for 9 ......”

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Aug 19,2011
Minithumbdown
By: 'CL'
Aug 19,2011
17 people found
this helpful
Not recommended!! I have been renting through Spencer Munson for 9 months and in my experience they are only interested in making as much money as possible from tenants. 'Admin' fee to initially secure the property was £246. Also every few months they send someone round to do a 'routine property inspection' where they come in and take photos of every room, others may not mind this but to me it feels like a privacy invasion. If for whatever reason you can't keep the appointment for the inspection they will charge you £60. In the contract it also mentions when you leave they will deduct £90 from the deposit to cover them checking the flat at the end of the tenancy. God knows how many reasons they'll find to deduct more money from the deposit when we leave. Also there is no flexibility when renewing the contract after the compulsory 1 year period - you either have to renew for a fixed period of 6 or 12 months - most other places i've rented have a rolling contract where you give 1 or 2 months notice. Overall my dealings with this agent have been frustrating and disappointing & regret renting through them.
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Opening Hours
Address

Spencer Munson Property Services
128 High Road
Loughton
Essex
IG10 4BE
020 8502 2222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £179,000 £742,000
Lettings 100% 89% £850 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 0 27 5 20 0 14 0 1 0
Areas covered
  • IG10
  • Loughton
  • IG9
  • Buckhurst Hill
  • CM16
  • Epping
  • E4
  • London
  • South West Essex
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TDS SAGEagent
Latest Properties

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Spencer Munson Property Services Branches (view all )

“Exceptional Service...”

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Sep 22,2020
Minithumbup
By: 'Jean Owen'
Sep 22,2020
0 people found
this helpful
Being new to the area and to renting I needed help at each stage of the process. The staff at Spencer Munson in Loughton were patient, informative and friendly throughout. I would be happy to recommend their services based on the level of care taken ...
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“My wife and I bought our second property thro......”

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Feb 25,2020
Minithumbup
By: 'Marco Pagano'
Feb 25,2020
0 people found
this helpful
My wife and I bought our second property through Spencer Munson (Loughton) and, although the transaction wasn't the smoothest and took almost a year (not the agency's fault), we always felt we were in good hands. Always there to advice when needed and ready to ...
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“I have just sold a flat through Spencer Munso......”

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Feb 03,2020
Minithumbup
By: 'Ian Newland'
Feb 03,2020
0 people found
this helpful
I have just sold a flat through Spencer Munson and was very pleased with the efficient way they dealt with the sale. We were very impressed with the way Mark Deudney handled the sale he was always available to answer any questions and it all ...
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By: Mark Deudney
Feb 03, 2020
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Thank you for your kind words. We try hard to keep sales moving forward and updating the owners and buyers and am pleased that everything went so smoothly with your sale. ...

“Good communication and service and were helpf......”

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Jan 06,2020
Minithumbup
By: 'g singleton'
Jan 06,2020
0 people found
this helpful
Good communication and service and were helpful through the stages to completion, I would recommend them for sales and lettings....
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“STAY AWAY! I trusted the positive comments I......”

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Sep 13,2019
Minithumbdown
By: 'Ahmet Genc'
Sep 13,2019
0 people found
this helpful
STAY AWAY! I trusted the positive comments I read here before we rented a place through Spencer Munson in July. Don't make the same mistake as our experience with them has been nothing but a DISASTER! When we viewed the property, we noticed there were ...
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“Great customer service and efficient...”

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Jan 03,2019
Minithumbup
By: 'Ria'
Jan 03,2019
0 people found
this helpful
Mark was very helpful during our house purchase. He always responded in a timely manner and kept us well informed throughout the process. We would definetely recommend using this agent they provide great customer service....
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“First Class...”

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Dec 28,2018
Minithumbup
By: 'batterseadog'
Dec 28,2018
0 people found
this helpful
Thoroughly recommend this professional, accurate, thorough and caring team. As a landlord you could not ask for a better service, never a days worry in all the years I've been with them....
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Comment on agent fees
No better or worse than any other agent, you get what you pay for
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“Fantastic service...”

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Nov 27,2018
Minithumbup
By: 'Adam'
Nov 27,2018
0 people found
this helpful
Bought a property through mark and anni who helped push things through to exchange quickly. Always available and very helpful....
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“First class service...”

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Oct 26,2018
Minithumbup
By: 'Mr L Barnett'
Oct 26,2018
0 people found
this helpful
We chose Spencer Munson for firstly letting our property and then the sale. The process on both the sale and the two year let was extremely clear and efficient from start to finish, Anni dealt with any concerns our tenants had and fed through to ...
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Comment on agent fees
Very good
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“Absolute pleasure......”

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Oct 23,2018
Minithumbup
By: 'Jemma & Molly'
Oct 23,2018
0 people found
this helpful
The guys were fantastic and took the stress out of moving, very professional and friendly. We dealt with Carol and Anni and it was a pleasure from start to finish, thank you both...
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“An excellent service from Mark and the team. Any queries ......”

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Aug 24,2018
Minithumbup
By: 'Alison and Marc'
Aug 24,2018
0 people found
this helpful
An excellent service from Mark and the team. Any queries were answered quickly and great advice given. We had a baby and a dog to deal with whilst viewings were taking place and Spencer Munson made it painless. A realistic valuation was given which meant ...
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Comment on agent fees
Fees were very reasonable and definitely reflected the advice and support given.
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“I had a professional and friendly service...”

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Aug 24,2018
Minithumbup
By: 'Shelley'
Aug 24,2018
0 people found
this helpful
I just purchased a house and I received a truly professional service . Every member of staff I dealt with was experienced and highly competent and efficient. Nice too see that there are estate / letting agents of this calibre trading in Loughton. A special thank you ...
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Comment on agent fees
Good
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“Proffesional Service...”

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Jun 22,2018
Minithumbup
By: 'Collins'
Jun 22,2018
0 people found
this helpful
Thank you to Carol, Sharon and Mark For all your work from finding my buyer through to the successful completion on the sale of my flat. Would have no hesitation is reccomending you to friends and family....
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“Quick and helpful...”

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Jun 01,2018
Minithumbup
By: 'James'
Jun 01,2018
0 people found
this helpful
We were eager to quickly get into our new home and the agents at Spencer Munson helped to liaise with all parties to get the process move forward as quickly as possible. They also have a lot of local area knowledge which helped to answer ...
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“To Annie, Chris and all the team, thank you all ......”

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Feb 20,2018
Minithumbup
By: 'Dana Pap'
Feb 20,2018
0 people found
this helpful
To Annie, Chris and all the team, thank you all so much for helping us achieve our dream of moving in a such a lovely area like Buckhurst Hill.Can't believe it's been done so quickly. The support we received was exceptional. What could have ...
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“Mark has provided top quality service throughout. He has got ......”

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Feb 12,2018
Minithumbup
By: 'Amy'
Feb 12,2018
0 people found
this helpful
Mark has provided top quality service throughout. He has got excellent interpersonal skill. He gives valuable advice without being asked and guided the clients towards the right track....
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By: Marion
Mar 10, 2018
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Excellent service received from Mark Deudney at Loughton Branch he went above and beyond with his advice from day 1 we put the property on the market would not hesitate to recommend to anyone selling a property to use this company ...

“Extremely rude and unhelpful staff, *. We had a broken fence ......”

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Dec 08,2017
Minithumbup
By: 'Georgia'
Dec 08,2017
1 people found
this helpful
Extremely rude and unhelpful staff, *. We had a broken fence for months and was told to get our boiler fixed on a weekend would be like "getting someone to work on xmas eve". I would understand if it was in the summer but it's the ...
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Comment on agent fees
Bad
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By: Mark
Dec 12, 2017
View all comments (1)
Hello Georgia. I'm sorry for the situation that you are referring to in this review but cannot identify you or your property from the review. Please can you contact me at the Loughton office or using Loughton@spencermunson.co.uk as I would like to look into this for you and find out what has happened and how I can resolve it. ...

“Excellent professional but friendly service. I was kept fully updated ......”

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Oct 04,2017
Minithumbup
By: 'John A'
Oct 04,2017
0 people found
this helpful
Excellent professional but friendly service. I was kept fully updated throughout the process of selling my property, from feedback on all viewings to exchange of contracts and completion. Thank you!...
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Comment on agent fees
Very reasonable & fair
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“I was pleased with the level of service and clear ......”

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Jul 31,2017
Minithumbup
By: 'Andre'
Jul 31,2017
1 people found
this helpful
I was pleased with the level of service and clear communication from the outset. It would have been beneficial if we received better information on the resident parking permit system and advice on this in advance of moving in....
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Comment on agent fees
Agency fees are high in my opinion
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“Great help and support from the beginning of the process ......”

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Jul 01,2017
Minithumbup
By: 'Dan and katie'
Jul 01,2017
0 people found
this helpful
Great help and support from the beginning of the process and throughout. Got everything we asked for sorted out quickly and effortlessly. Would definitely recommend...
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Comment on agent fees
Good
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“Thank you to Anni, Mark and the gentleman that took ......”

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May 30,2017
Minithumbup
By: 'JoseC'
May 30,2017
0 people found
this helpful
Thank you to Anni, Mark and the gentleman that took me to view the properties really helpful and friendly staff easy to talk to by email or phone call. The properties I went to view were all in good condition and the fees are reasonable. ...
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“The whole experience, from start to finish, couldn't have been ......”

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May 30,2017
Minithumbup
By: 'Carrie O Rumsey'
May 30,2017
0 people found
this helpful
The whole experience, from start to finish, couldn't have been any easier. We are really pleased with the level of service provided by Spencer Munson, particularly Anni which is who we spoke with the most (however, in her absence, we were helped by her collegues ...
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Comment on agent fees
Good
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“Very effective and efficient service. I was kept in the ......”

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May 08,2017
Minithumbup
By: 'Ben'
May 08,2017
0 people found
this helpful
Very effective and efficient service. I was kept in the loop at every stage and am reassured that my property is being safely managed. I would most definitely recommend....
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Comment on agent fees
Good service at a good price
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“Great service helped every step of the way, especially Annie ......”

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Mar 24,2017
Minithumbup
By: 'Cadi Davis'
Mar 24,2017
0 people found
this helpful
Great service helped every step of the way, especially Annie who was very efficient and organised and made the pre tenancy very smooth and un problematic ....
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“Great estate agents, moving and process was smooth and if ......”

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Mar 24,2017
Minithumbup
By: 'Drew & Ellie'
Mar 24,2017
0 people found
this helpful
Great estate agents, moving and process was smooth and if there was a hiccup it was sores immediately. Would 100% recommend, Anni was great in keeping us in the loop and the next stages up until the move which was great! Office staff were also very ...
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Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 4:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:01 PM 27/10/2017 by allAgents

Awards won by Spencer Munson Property Services, Loughton IG10 4BE


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Spencer Munson Property Services

Branch - Loughton, IG10