0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 19,2011
Aug 19,2011
5
people found
this helpful
this helpful
Oh dear I really would think twice about letting property through this company ..... they seem to be a little behind the times ..... I tried unsuccessfully to view a property outside what they termed "office hours" (like that even exists anymore) at 5.30pm and was told that they would need to see if this was okay and would call me back. I received no such call back and chased the following day!!! .
The office staff preceeded to give me a lecture on their resourcing issues and 100 different reason why they were unable to confirm viewing i.e people out of office , in meetings - when really all they had to say was sorry and we will get an appointment for you. As it turns out I am still waiting and suspect I will be waiitng forever .....
If I was client I would be hugely upset to find out that my property was being managed in this way.
Buck up your ideas guys its the 21st century mobile phones and 24 hour society means there is not such thing as " office hours" you are not doing your client any favours .
As A Customer Service Manager with many years experience I am well qualified to know what GREAT Service looks like and I am afraid this is not even close.
I will not rent any property let by this company ......
The office staff preceeded to give me a lecture on their resourcing issues and 100 different reason why they were unable to confirm viewing i.e people out of office , in meetings - when really all they had to say was sorry and we will get an appointment for you. As it turns out I am still waiting and suspect I will be waiitng forever .....
If I was client I would be hugely upset to find out that my property was being managed in this way.
Buck up your ideas guys its the 21st century mobile phones and 24 hour society means there is not such thing as " office hours" you are not doing your client any favours .
As A Customer Service Manager with many years experience I am well qualified to know what GREAT Service looks like and I am afraid this is not even close.
I will not rent any property let by this company ......
What agent could do to change your mind?
A simple response, Apology and getting a viewing at a time that is conveinent is Great Service - thats the difference small family companies have over larger competitors - you are not using your advantage very well. Train you staffAttached Filesnbsp;
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Jun 28, 2016
Once the misunderstanding was addressed, Marion and family did rent the house from us and left on an amicable basis at the end.
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Latest Reviews
21st Mar 2018
reviewed by 'Connor'
31st Jul 2017
reviewed by 'Honest'
17th Mar 2017
reviewed by 'Laura'
3rd Aug 2013
reviewed by 'Andrejs'
29th May 2013
reviewed by 'HAPPY'
7th Apr 2012
reviewed by 'Jamie'
Opening Hours
Address
Gordon Shields
40-44 Main Street
Milngavie,Glasgow
East Dunbartonshire
G62 6BU
0141 956 2251
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £550 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
- G62
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 21,2018
Mar 21,2018
0
people found
this helpful
this helpful
Having just departed a flat rented by Gordon Shields I am very happy with the service I received.
Usually feels as though letting agents are there to act on behalf of the landlord and have no interest in working for the tenant. Gordon Shields is ...
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Jul 31,2017
Jul 31,2017
4
people found
this helpful
this helpful
Clear to see there is a pattern of rudeness to potential tenants and disregard for landlords lack of rental income with this guy. My wife and I haven't rented for over 30 years and had only decided to do so now so we can use our ...
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Comment on agent fees
I've no idea but I'll bet they are more than they are worth!
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Nov 24, 2018
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(1)
I totally agree with you Pete,they are losing landlords money, hand over fist ,by their attitude towards potential tenants ,they seem to have delusions off grandeur and landlords are having to reduce their rents or their property is lying empty for long periods, of course they have to vet potential tenants to protect clients property but surely if they are given references and 6 months rent in advance plus a deposit this should be sufficient. ...
Mar 17,2017
Mar 17,2017
4
people found
this helpful
this helpful
Twice my husband emailed to arrange a viewing on a property as he couldn't call during his working day. Twice the reply was for him to call the office. Didn't even ask if there was a convenient time to call him.
Today I called on ...
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Nov 24, 2018
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(1)
Totally agree,rude unhelpful staff,they are losing landlords income. ...
“Swift and professional attitude. No delay in paperwork. Excellent communication. ......”
Aug 03,2013
Aug 03,2013
1
people found
this helpful
this helpful
Swift and professional attitude. No delay in paperwork. Excellent communication. I was even a bit surprised how smoothly the things went, starting from viewings and finishing with returning my deposit. Highly recommended....
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May 29,2013
May 29,2013
2
people found
this helpful
this helpful
I have rented several properties over the last 25 years and I have to say I have always found both Gordon and Brian very helpful in fulfilling my requirements. I have never been disappointed with their level of service and always found them most helpful when ...
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Apr 07,2012
Apr 07,2012
6
people found
this helpful
this helpful
This is Estate agent is by far the worst out of 5 or 6 agencies we dealt with at the time in trying to find a property to let.
We arranged to view a 2 bedroom house which we thought would be ideal, we were asked who would ...
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Aug 19,2011
Aug 19,2011
5
people found
this helpful
this helpful
Oh dear I really would think twice about letting property through this company ..... they seem to be a little behind the times ..... I tried unsuccessfully to view a property outside what they termed "office hours" (like that even exists anymore) at 5.30pm and was told ...
read full review
read full review
What agent could do to change your mind?
A simple response, Apology and getting a viewing at a time that is conveinent is Great Service - thats the difference small family companies have over larger competitors - you are not using your advantage very well. Train you staffAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 28, 2016
View all comments
(1)
Once the misunderstanding was addressed, Marion and family did rent the house from us and left on an amicable basis at the end. ...
Aug 11,2011
Aug 11,2011
5
people found
this helpful
this helpful
not happy with service at all. have been a tenant for several years and still have to have 6 weekly checks on the property! have to chase up all enquiries/problems, and have been basically called a liar on several occasions. will not be renewing my ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:16 PM 17/03/2017 by Gordon Shields
