We recently moved out of a property managed by JM Lettings and had a dispute with the Landlord over the return of the deposit. Unfortunately JM lettings appeared to be a little out of their depth when dealing with both parties. We must have received over 30 emails when asked for photographs of the checkout when this could have been done in one simple email. We were also cc'ed in on emails regarding the management of other properties that were nothing to do with us.
We had to deal with a combination of the landlord making unrealistic claims ( £25.00 for a damaged light that retailed in ikea for £12.99) and a letting agent that operated in a very reactionary manor to emails. I got the impression they didn't have the relevant experience to deal with tenancy disputes and dragged out the process to put is in a position where we had to settle in order to relieve the financial burden of not having access to the deposit.
The TDS recommends deposits are returned within 14 days yet our contract stated within 30. It also took them over three weeks to get a quote for the gardening after we had vacated. I'm disappointed we settled and didn't go to the TDS for arbitration but it was just far to much aggravation trying to get the relevant information out of JM lettings and became incredibly stressful for my partner.
Obviously as a tenant you're not in a position to chose the management company but I would strongly advise to check the inventory fully and keep copies of any correspondence with JM Lettings.
We learnt a very valuable lesson when dealing with this company. Perhaps it's time for a little more regulation in the Lettings industry.
What agent could do to change your mind?
Managed their communication more effectively.
Taken an independent standpoint in order to negotiate a settlement.
Been less reactionary to emails. They seemed to take comments personally but as the Landlord was being cc'ed in on communications I presumed this was for their benefit and to give the impression they were working for their fees