DO NOT USE THESE CLOWNS!!!! They have no idea, they have no communication skills and they strung me along for an entire week claiming to be waiting for landlord confirmation of a moving in date only for me to find that the current tennants were staying!!
Having read the website and seeing the claims about a speedy service I can only suggest that they read the trade description act as that is clearly a lie.
Do not try and contact the agents direct as they will not answer or get back to you, I feel sorry for the office based staff as they spend their entire day dealing with complaints!
Plenty of other estate agents in Clapham, give these idiots a very wide berth!