“We've been renting a property from a different agent for 6 ......”
5 Star Review
Dec 17,2014
By:
'Kat'
Dec 17,2014
Branch: Bexhill on Sea, 12 Sackville Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: TN40
Branch: Bexhill on Sea, 12 Sackville Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: TN40
0
people found
this helpful
We've been renting a property from a different agent for 6 years and had many problems with the house. After deciding it's time to find a new place, me and my partner were very nervous as the letting criteria changed so much over those years and we were worried we won't be able to get a house with our circumstances. We tried two other Bexhill agents before coming across Oakfield, but first one never got back to us with the date of the viewing, the other one was charging £540 on fees only. Pretty hopeless we found the house that was marketed by Oakfield. We called to book the viewing and that was the moment we already knew we're dealing with professionals. Phone has been answered within seconds, very polite voice asked what day and time is the best for us to view the property so they could contact current tenant and arrange it for us. They called us back as promised, there was no need to keep calling them and reminding. On the day of the viewing we met Chloe who showed us the house. After viewing the house we were not sure if that's what we want and she was very understanding, we discussed our doubts but we didn't feel any pressure, she told us to have a think about it and was honest with us advising about the next viewing due so we didn't miss on the property. After an hour we were back at Oakfield branch, discussing our doubts with Chloe once again. She was listening carefully and clearly understood our needs and expectations. She made a note of our conditions of the tenancy agreement and just said "leave it with me". We weren't too positive about it as we requested the carpets to be changed, offered lower rent and weren't prepared to pay higher deposit for having a dog. It was a big surprise when Chloe called next day and told us she managed to negotiate our contract and all our conditions were accepted by the landlord. We were informed about the fees, there was no surprises and the whole letting process went smoothly and quickly. We liked the fact that all the documents were e-mailed to us and signed electronically so we could do it at home at the time that suited us, which was really helpful for my full time working partner with two jobs and me - mum of 3 children including 2 months old baby. All the fees, deposit and first month rent were paid over the phone using debit card - no need queuing at the bank to get the cash out. We were kept informed about the progress of our tenancy application so we exactly knew what's going on and what's gonna happen next. We had some issues with our previous landlord and we were worried we won't get good references and in fact, we didn't but Chloe offered to speak to him as well as to our new landlord and promised to sort it out. And she did! She also took her time to send us samples of the new carpets for our house letting us choose the ones we liked as she knew it's very important to us that they are not too light colour. We really appreciate that. Every e-mail we sent and every call we made has been dealt with immediately, we never had to ask twice. We were never left on our own even after we received the keys to our property. Chloe even took her time to e-mail us and ask if the move went ok and how are we settling. That was really nice and we felt really cared about. It was such a different experience comparing to the one we had with our previous agent. Few days after we moved in, we called Oakfield to report the kitchen pipe leaking - fixed the same day, few days ago we called to report broken garden fence - new fence panel delivered and fitted next day. We still can't believe how lucky we were to find Oakfield and their lovely staff. We love our new house and not moving anywhere unless we have to, but then it will only be with Oakfield. We couldn't recommend them enough.
Comment on agent fees
Straightforward affordable fair fees
0
people found
this helpful
Was this helpful?
Yes