Edinburgh, EH1
3.8/5, 48 reviews
71% recommended
88% lettings valuation accuracy
95% lettings fee satisfaction
Broughton Property Management | Click to visit our website

“Even though I have moved out of my property that ......”

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Aug 16,2011
Minithumbdown
By: 'ixchel'
Aug 16,2011
8 people found
this helpful
Even though I have moved out of my property that I let through Broughton, I am continuing to have the most horrible experience that I have ever had with a letting agent in a history of over 10 years renting flats. For one, the property was extremely dirty when I moved in, and there was dog hair ingrained in the cracks of a pair of very dirty sofas. The garden was also in a state, with grass knee high. When we came to get our keys, they insisted that we show evidence of contents insurance, even though this is not required to rent a flat, because in no way is the tenant obligated to insure the contents of the flat that are not owned by themselves; and the agents were tripping over themselves to get us to sign up for insurance that they received commission off, as well as specific energy and TV suppliers.

During my time in the flat I rented through them, we had a recurring problem with infestations of rodents and other insects, and they, after a very long times wait, sent around some amateurs who didn't deal with the problem at all. They also never saw to essential things like leaks in the roof and broken furniture.

They also will NEVER give you your whole deposit back, despite the pristine condition that you leave it in.

On the whole, these people that call themselves estate agents are highly unprofessional, and my word of advice is, no matter how nice the property is, it's not worth the pain of dealing with these clowns!
What agent could do to change your mind?
In review. They are really terrible, and I will go out of my way to discourage people from renting with them.
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Opening Hours
Address

Broughton Property Management
61-63 Broughton Street
Edinburgh
City of Edinburgh
EH1 3RJ
0131 478 7222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 95% £520 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 5 13 8 0 0 0 0 1 1
Areas covered
  • Edinburgh
  • Edinburgh
  • Midlothian
  • Midlothian
  • Fife
  • Fife
  • West Lothian
  • West Lothian
  • East Lothian
  • East Lothian
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings SAL LPS
Latest Properties
Images & Videos

“Nice guys, never had any issues, and are also......”

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May 05,2020
Minithumbup
Duncan
Farrukh
By: 'Fraser Gowans'
May 05,2020
1 people found
this helpful
Nice guys, never had any issues, and are also quick to respond to query's even in the midst of this pandemic which was reassuring. And they also helped with finding a new flat when we had to move out due to the landlord wanting to ...
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By: Duncan
May 05, 2020
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Hi Fraser Thank you for your generous review. We were only too happy to assist at this particularly difficult time. ...

“Once again, incredible service and help when ......”

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Apr 29,2020
Minithumbup
Duncan
By: 'LMC'
Apr 29,2020
1 people found
this helpful
Once again, incredible service and help when the washer called it a day! Thankyou BPM, you always go the extra distance!...
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By: Duncan
Apr 29, 2020
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Thank you for your kind review it is great to hear when service is appreciated. ...

“BPM go Above and Beyond. Professional, Compet......”

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Mar 26,2020
Minithumbup
Duncan
By: 'LMC'
Mar 26,2020
0 people found
this helpful
BPM go Above and Beyond. Professional, Competent and Kind. As a tenant of ten years, I have nothing but the highest of praise!...
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“Excellent customer service...”

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Jun 06,2019
Minithumbup
By: 'M'
Jun 06,2019
0 people found
this helpful
I was with company for nearly 16 years and have a great relationship with them they have always been good to the landlords and tenants any problems where attended to for both Tennant and landlord repairs if needed where all reasonably priced...
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Comment on agent fees
Fees good
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By: Duncan
Jun 06, 2019
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Dear 'M' thank you very much for your kind comments it is great to receive appreciation like this. ...

“Above and beyond...”

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Feb 01,2019
Minithumbup
Duncan
Isobel
By: 'Aneta Ramatowska'
Feb 01,2019
0 people found
this helpful
I've been a tenant with Broughton Property for over 7 years now and they've always provided us with excellent and prompt service. Staff is very helpful (special thank you to Mr Duncan for resolving our boiler problem so quickly!:) and everything is always done on time. ...
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Comment on agent fees
very good
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“Never again...”

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Dec 17,2018
Minithumbdown
By: 'Ex-tenant'
Dec 17,2018
2 people found
this helpful
My partner and I rented a property through Broughton for approximately four years, and I think the only time we were happy with their service was during the first few months prior to moving in. At this point (i.e. before the deal was officially ...
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By: Duncan
Dec 17, 2018
View all comments (1)
Claire, I think your review has more to do with the claim by your landlord against your deposit because of the condition you left the property. A claim which was substantiated through the independant deposit company. If you wish to complain about our services as the agent, instead of issues about the landlord, please request our complaints procedure instead of venting on a public forum. ...

“Hands on and approachable....”

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Sep 06,2018
Minithumbup
By: 'Laura'
Sep 06,2018
0 people found
this helpful
For well over a decade now Broughton Property have assisted me in renting out my flats. They are always approachable and ready to help where possible and seem to be fair with both landlords and tenants alike. The vast majority of tenancies have passed without ...
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Comment on agent fees
Fair
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“Assistance and Guidance...”

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Sep 01,2018
Minithumbup
Isobel
By: 'Stuart Hannah'
Sep 01,2018
0 people found
this helpful
I have received an excellent service from BPM for 14 years. Recently I required a great deal of assistance and advice from them. Isobel managed to provide all information in double quick time which I really appreciated....
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Comment on agent fees
Very Competitive
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“BPM - very satisfied...”

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Aug 27,2018
Minithumbup
By: 'Andrew'
Aug 27,2018
1 people found
this helpful
Very happy with BPM. Good communication, prompt dealing with enquiries. Send regular updates on the property and keep me updated regarding maintenance issues....
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By: Duncan
Aug 29, 2018
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Andrew, Thank you very much for your review. It is great to read our team are providing good service and for it to be acknowledged. ...

“Highest Praise...”

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Aug 16,2018
Minithumbup
By: 'LMC'
Aug 16,2018
1 people found
this helpful
I've been a tennant with BPM in a lovely flat for over 8 years and it has been an absolute pleasure. They have been so very professional, kind and attentive, any repairs or replacements have been taken care of immediately. All inspections carried out with ease, ...
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“All the services you need in one place...”

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Aug 10,2018
Minithumbup
By: 'Nicola Derosa'
Aug 10,2018
1 people found
this helpful
I'm a landlord and I'm with Broughton Property Management for 8 years now. Great overall experience and great maintenance staff. They will sort quickly any maintenance problem that inevitably a flat has and they will assist you with the day-to-day tasks of your property....
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“Hassle free service...”

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Aug 01,2018
Minithumbup
Duncan
By: 'Bob'
Aug 01,2018
0 people found
this helpful
I have used Broughton for over 15 years and not only has their service improved over this time, I have always been able to rely on them to undertake all tenant requirements and arrange to have any required work done using their approved contractors. This included ...
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Comment on agent fees
Their fees are competitive and I get real value for my money
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“Good communication...”

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Aug 01,2018
Minithumbup
By: 'Fiona'
Aug 01,2018
0 people found
this helpful
We have used Broughton Property Management for several years and they have been consistently good at communicating. Although they have experienced some staff changes during this period, we have always found the same high standards of communication about our properties....
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Comment on agent fees
Fees are reasonable for the service provided.
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“Great service for landlord abroad...”

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Apr 17,2018
Minithumbup
By: 'C Hirst'
Apr 17,2018
0 people found
this helpful
BPM were extremely helpful, which I greatly appreciated given the complexities of my particular rental situation, also as a landlord abroad. They handled everything efficiently, got the contracting process completed to the tight deadline we had, and went out of their way to help us ...
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By: Duncan
Apr 24, 2018
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Chrissie Thank you for your kind comments they are appreciated ...

“Broughton Property Management are a first rate operation. I turned ......”

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Nov 12,2017
Minithumbup
By: 'Roger Key'
Nov 12,2017
0 people found
this helpful
Broughton Property Management are a first rate operation. I turned to them for effective agency property management following a less than satisfactory performance from a larger competitor. The standout individuals, who were always available for a chat, were Leanne Reid and Duncan MacDonald. When we ...
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Comment on agent fees
Market competitive rates!
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“Efficient, helpful and all done with a smile, even when ......”

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Jun 16,2017
Minithumbup
By: 'Rich'
Jun 16,2017
0 people found
this helpful
Efficient, helpful and all done with a smile, even when it's just over the phone. Broughton have efficiently managed a number of properties for me for a number of years and Leanne has just orchestrated the sale of two flats with the minimum of friction....
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“I rented out my flat for 7 years with Broughton Property ......”

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Nov 20,2014
Minithumbdown
By: 'Richard'
Nov 20,2014
2 people found
this helpful
I rented out my flat for 7 years with Broughton Property Management, and although things started out well, the level of service just got worse with time. They seem to have a high turnover of staff, had a very poor record in responding to emails and ...
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What agent could do to change your mind?
They are a lost cause
Attached Filesnbsp;
Comment on agent fees
You get charged a monthly fee (plus VAT) for managing the property - but whenever you ask them to do anything they charge additional fees on top. They will also try to get you to sign up to various insurance policies.
Was this helpful? Yes
By: Duncan
Nov 20, 2014
View all comments (1)
Richard, in your email to us of yesterday's date you suggested we were charging for a repayment of the tenants deposit and demanded a refund. Had you read your statement correctly it was our monthly commission fee from rent for management, not taken until after the rent was released to you. Note also your email was answered the day after being received. Our fees are advised clearly in our terms and conditions and you contract to them freely. However it was disappointing to review our notes rele ...

“I used Broughton Property Management as an agent to lease ......”

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Sep 16,2014
Minithumbup
By: 'Landlord'
Sep 16,2014
2 people found
this helpful
I used Broughton Property Management as an agent to lease my property for over 10 years. During this time I cultivated an excellent relationship with many of the staff and have found them helpful, hard-working and professional. They were prompt to contact me with any issues, ...
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Comment on agent fees
The fees were fair and I've no issues with them.
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“As a landlord I have used Broughton Property for 10 years ......”

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Aug 15,2014
Minithumbup
By: 'Edinburgh landlord'
Aug 15,2014
1 people found
this helpful
As a landlord I have used Broughton Property for 10 years and found every staff member to be both efficient and courteous. New tenants were found promptly and any ongoing issues were dealt with swiftly and effectively. I can only assume that they are equally as ...
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“The people named above have been consistently friendly, helpful and ......”

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Aug 08,2014
Minithumbup
Isobel
By: 'Douglas Currie'
Aug 08,2014
1 people found
this helpful
The people named above have been consistently friendly, helpful and efficient. They have provided us with good advice when asked, and have been prompt in dealing with any problems that arose....
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By: Duncan
Aug 13, 2014
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Douglas thank you for your kind review and also taking the time to visit our office and personally thank us. ...

“I have had an overall wonderful experience with all of ......”

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Jul 23,2014
Minithumbup
By: 'Lauren Johnson'
Jul 23,2014
2 people found
this helpful
I have had an overall wonderful experience with all of the staff at Broughton Property Management in Edinburgh, UK. Anytime I have ever needed anything they were always quick to respond and help me reach a solution. I was a full time student from the ...
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“I am based in Australia and the team at Broughton ......”

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Apr 29,2014
Minithumbup
By: 'Edwin'
Apr 29,2014
0 people found
this helpful
I am based in Australia and the team at Broughton have managed my portfolio of properties for over 15 years. I can always be sure that they look after my best interests and have really appreciated that they have kept me up to date with all ...
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“I have recently moved into a property through BPM. This ......”

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Apr 28,2014
Minithumbup
By: 'Lauren Blyth'
Apr 28,2014
2 people found
this helpful
I have recently moved into a property through BPM. This was a quick and easy process with no complications. I work banking hours and found that BPM were very accommodating and considered my needs in regards to arranging viewings and signing the tenancy. Since moving ...
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“Service appaulling, communication is appaulling, fees come out of the ......”

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Apr 23,2014
Minithumbdown
By: 'Mackay'
Apr 23,2014
4 people found
this helpful
Service appaulling, communication is appaulling, fees come out of the woodwork...be very careful before you engage these people to look after your property...
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By: Duncan
Mar 10, 2016
View all comments (1)
As a landlord you persistently sought to have your tenant pay for maintenance that you were in law responsible for such as repairing installations etc. The final straw for your tenant was when his central heating was not repaired for over 12 months. He was frightened to go to the PRHP as he should in case you kicked him out. You were clear in your instruction that we were not to authorise repairs without your specific instruction. Our fees don't come out of the woodwork but are clearly written ...

“I had the misfortune of coming across this agency having ......”

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Apr 22,2014
Minithumbdown
By: 'HL'
Apr 22,2014
8 people found
this helpful
I had the misfortune of coming across this agency having just moved to Edinburgh for the first time, and not being aware of their terrible reputation. At first they seemed polite enough even though *they made some sly remarks after cocking up the lease signing, ...
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What agent could do to change your mind?
They need to close down the agency and do everyone a favour
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

http://www.broughtonproperty.co.uk/BPM_Public/Complaints_Procedure.pdf
Last updated at 9:47 AM 22/06/2020 by allAgents

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Branch - Edinburgh, EH1