I would not advise anyone to use this agency. Staff are very unprofessional, if I dealt with my clients in the same manner I simply would not have a job. Promised works would be done and apartment painted prior to moving in and nothing done. Apartment looks as if it hasn't been painted in ten years. On the day we were to move in and collect keys, we arrived to office only to find out apartment was not yet fully cleaned by domestic staff and keys in turn were not available. Removal van waiting all day to our expense, and insincere apologies by ditsy letting agent added to the annoyance. Number of issues with the apartment since, months before anything done about it, property manager is hopeless, waste of energy and time tryin to deal with her. 26 days without hot water and central heating, considered liveable conditions by Ludlow Thompson, need I say anymore!