Worst estate agents ever.
Staff change monthly due to poor management and shoddy service.
With a 3 yearly rental we saw 12 different lettings staff.
That alone is enough to worry.
Rude and unhelpful staff
Non existent property maintenance
Lying and untrustworthy staff
Breaching privacy rules
I shall expand.
Upon rental the garden was full of rubbish. Promised removal which never occurred. Upon leaving trying to charge us for it. Garden was also all dirt and hardcore. It was transformed into lawn. A bark area. And a planted paved area. Upon leaving gold garden us ruined. After our own expense spent doing garden up.
We had problems with abusive neighbour. It so happens that the lettings manager was friends with these and the abusive neighbour informed us she was telling them confidential information which squares deny obviously.
We had the back door vandalised. Broke handle and smashed window. 6 months before we left. No repair and now holding us responsible despite police involvement.
Also had water leaks into ceiling from above flats. No repairs made and blaming us again.
Flat full of mould due to broken buttering and no ventilation inside especially in the bathroom. Again being blamed.
Upon moving in pets were authorise. When we came to our final renewal pets now needed an additional deposit and re authorising even though initial deposit and inventory covers them.
There is no out of hours emergency number. So when door vandalised and needed securing police arranged it and squares agreed to paid but we ended up being chased for money as squares had not paid.
Overall there service is appalling and I would urge people to find all the bad reviews and to avoid because when they are bad they are horrific.