I am appalled at their sales staff, for not checking references to see if a Tenant can pay up and taking their 500 pounds not refundable deposit. They did not sign a Holding Deposit agreement and it is irresponsible of them to take students money knowing they are unable to pay up. Maybe this is an easy way to make money off students?
What agent could do to change your mind?
I will take them to court and report them to the Trading Standards.