Kirsten and Mum - I would be happy to arrange for a rep to inspect whether we feel property is habitable - I will contact Kirsten direct and will also advise you of a window cleaners number Kirsten as we do require windows to be cleaned. Some old sash and case windows do not open on the hangers anymore which is one of the normal issues in an older style property.

Sally....why is it that it has taken so long for a reply - is it because of the 'bad' review that has made you react. taking the dog issue out of it completely....I am the mum of my desperate long suffering daughter, who has had to put up with living in a flat that has been , in my opinion, unsafe to live in at times - she was student and was desperate for somewhere to live - and was prepared to take the flat in the condition that it was in - but why should she now be living with a kitchen - where she has lost the full function of - where she is paying for an area that she cant use as there is debris and the view of her upstairs neighbours floorboards are not what she wants above her head as she is eating - the wallpaper at the back of the kitchen is hanging off - yes a dehumidifier was put in - but no follow up to check that there isnt dampness etc - walking on bare floorboards - having to buy furniture that she can barely afford as the furniture left was unsafe - and when she called - and said that she would buy her own bed - and could the old one be removed was told that she would have to organise this herself and if the old bed was removed leave a replacement??? I have stood back and let her get on with all the complaints etc herself as she needs to learn - but
I have seen the e mails, and picked up the pieces of the tears and frustration, and even put my hand in my own pocket - to sort out what I could for her.
Its now a little too late - as you know Kirsten has put in her notice - and will be moving to a property which is a palace compared to where she is living.
My question is now - when its too late to make good the issues - why not make a guesture of a rent refund for the last eight months of grief.
I challenge any at Fineholm - to view the flat and ask the question whether they would pay our good money to live there - I bet you wouldn't.

It's a shame - beacuse the flat could be a lovely place to stay as it has so much potential and I know that my daughters throughts were to settle there for a longer period of time - but - you have lost a respectable tennant, who has made the best of a bad situation - she didnt ask for much - just that the flat was made 'safe'.............Wonder what a Health and Safety inspector would make of it???!

Kind Regards
Mum

To 'glasrenter': dirty washing powder holder?!?!?! That is ridiculous!! They will NOT be taking my deposit from me. That I can GUARANTEE. I don't care whether it takes for me to ring them up and have someone WATCH me clean the flat. I'm most worried about the carpets as they were in a sorry state when we moved in (BLACK around the edge of the CREAM carpeted bedroom). We bought our own carpet cleaner but it does not seem to have done the job. I don't understand how they expect tenants to clean to the standards of professionals, as clearly no professionals were in this flat before I rented it!!

And I know what you mean about the windows! I am on the 2nd floor and the outside of my windows are dirty because I can't find a window cleaner that does tenement flats, and the way the windows are SUPPOSED to open does not work.

Kirsten - I understand you feel let down by our service and although I don't know the history of the maintenace I did personally deal with the dog issue and you accepted that you did have a dog in the property - I am unsure why you state here that you did not? If you would like to discuss your issues in more detail please contact me personally at [email protected]

I totally feel for you, I had different problems when I was renting from Fineholm (Dangerous & Faulty boiler which took 3 months to sort out) although I did have the same problem with an old green sofa! They only started pulling their finger out when I started to research what can be done about landlords who are not sorting out problems and various other regulations relating to it. Once I started providing documented evidence, photos and telling them I have spoken to various landlord regulators they then started being a bit more pro-active. It is also worth noting they did not return my deposit, we paid for professional cleaners to come in and leave the flat spotless. However they we left it dirty (we have photos to prove otherwise!), they deliberately pick up on things such as 'dirty washing powder holder' in the washing machine, dirty windows (we were on the the 3rd floor). We also replaced any items lost or broken, again nothing major just a couple of glasses and plates, however they managed to find £180 worth of broken / stolen items. Absolute con artists!!!! I hope everything gets sorted soon. I WILL NEVER EVER RENT WITH THEM AGAIN and will advise anyone I know the same.