Dec 04,2014
By: 'Anita Chisholm'
Dec 04,2014
0 people found
this helpful
I have used Eden Lettings over a period of about 5 years for tenant-find-only and inventory services. They have not put a foot wrong. They are consistently professional and happy to give general advice at all times (which, as a landlord with a small portfolio of properties, I have needed from time to time ....often on matters that were not directly involved in). Their standards of professionalism have been maintained even during periods when I know they were having significant stresses on a personal level behind the baby / illness etc...which is particularly impressive. I would not hesitate in recommending them to any other landlord, and I imagine they would get an equally good review from tenants as I have never had any negative report from any tenant or prospective tenant. My only mildly negative comment would be that it is rare to get an immediate reply when telephoning them. Having said that they ALWAYS return to messages promptly. The fact that phone are answered by a machine initially might just be because they are a small family firm without an office full of people....and this might be one of the reasons they are able to keep their charges competitive. As I said, this has never resulted in an actual problem because they do respond to messages promptly.....although it would be good to get an immediate reply sometimes! They certainly meet and often exceed the standard of service that I get from the bigger and perhaps better known agents which have multiple offices throughout the region, and Eden's inventory services are CERTAINLY better and more thorough.
Comment on agent fees
Good value
Was this helpful? Yes
By: Gemma Sibbald
Oct 27, 2015
Thank you for your comments and review, we always take feedback seriously and act on it to improve our business and the client experience therefore we now have a lettings Administrator. Therefore being available on the phone when you need us. Kind regards
Gemma Sibbald - Director

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Eden Lettings & Property Management

11 Borough Park Road Paignton


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