Dec 01,2014
By: 'Somya Nick'
Dec 01,2014
1 people found
this helpful
Not one to write negative reviews very often, I would like to warn people against using Living in London. My partner and I just moved into our first new home since getting engaged quite excitedly and I have to say, the estate agency has done everything to be unhelpful. We were given misleading information about the flat (the furniture they said will stay was gone on the day of move-in and things they said will be fixed were left in a state worse than at the viewing). This not only meant extra expenses for us but also, a basic mistrust was created with a agency we need to work with for 24 months, unfortunately. We have a wonderful landlord who has stepped in and is ready to bear costs towards fixing all these issues for us but the estate agency has not so much as given us a call since we moved in despite receiving an inventory from a third party that details the amount of damage in the flat as well as our repeated attempts to get their attention. We have interacted with Seamus as a our salesperson who answered questions so confidently you cannot tell he did not know any better. We had to buy furniture that one can't do without because we were falsely misled into believing we will have a fully furnished flat (drawers, lamps, side-table, coffee table, you name it!). What's worse is that on moving we realise that the water pressure specifically in the shower is at 0.8 bar when it should be 2 bar in a typical London home. So now, not only are we struggling to enjoy simple things like a high-pressure shower but also having to pay a plumbing service through our noses to fix this. If I were to sum it up one word, it's been a nightmare. I cannot wait to NOT recommend this service to find a home. This is, of course, one person talking but they have done everything to make our move in unpleasant. Good luck with your search.
What agent could do to change your mind?
- Acknowledge our communication - Make time to clear up the misunderstanding - Reimburse the things we had to buy because of their misleading information - Quick resolution of queries - ANY action that expressed that they felt bad about putting us through a nightmare move-in process
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By: Brandon McCormack
Dec 02, 2014
Good Afternoon Nick, Somya.

I must say, after reading your review – I am very disappointed. At Living in London we pride ourselves on having a fantastic relationship with both our Tenants and Landlords, and have earnt over 100 ‘5 Star Reviews’ on AllAgents because of this.

I sincerely apologise for the circumstances surrounding your complaint - As a one of the Senior Managers here at Living in London I take ALL complaints extremely seriously, and I will be launching an internal investigation regarding the processes and actions involved. Moving forward (and as per my separate Email correspondence) Please can you let me know which additional expenses you felt you had to make, and any additional costs out-laid which you did not envisage spending prior to the miscommunication with us?

Once again, I apologise and look forward to hearing from you shortly,

Kindest regards,

Brandon McCormack
Business Development & Marketing Manager

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Living In London

Unit 1, The Booking Hall Canada Water, London
Greater London
SE16 2XU

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