Absolutely atrocious staff. Chris Bickles in particular is one of the rudest most unintelligent person I've ever met. Would NOT recommend this estate agent to anyone. Incapable of even getting an email address or your name correct in spite of having it written down in front of them. Truly lazy, careless and rude people.
No one has a clue what they are doing and they are no better than thieves when it comes to deposits and agent's fees. DO NOT USE THIS AGENT.
What agent could do to change your mind?
Know what they are talking about.
Not fail to tell us about extra charges and then blame it on us.
Hire literate people.
Remember that an estate agent's job is, in theory, not necessary. Therefore instill some faith into the mind of the client to reassure them that they will make the process smoother, rather than utterly appalling.
Know what their contract actually says.
When a customer has a lawyer look over the contract (in the way that one should and the way that it states on the contract) don't try to tell the lawyer about the point of the contract and say ' sometimes you just have to take a risk'...hate to break it to you but contracts were CREATED to minimise risk. Equally don't then threaten said lawyer with the small scale firm you use when said Lawyer works for one of the biggest firms in the world, as Senior Partner!