Aug 08,2011
By: 'Disappointed'
Aug 08,2011
5 people found
this helpful
Absolutely atrocious staff. Chris Bickles in particular is one of the rudest most unintelligent person I've ever met. Would NOT recommend this estate agent to anyone. Incapable of even getting an email address or your name correct in spite of having it written down in front of them. Truly lazy, careless and rude people.

No one has a clue what they are doing and they are no better than thieves when it comes to deposits and agent's fees. DO NOT USE THIS AGENT.
What agent could do to change your mind?
Better manners. Know what they are talking about. Be helpful. Not fail to tell us about extra charges and then blame it on us. Hire literate people. Remember that an estate agent's job is, in theory, not necessary. Therefore instill some faith into the mind of the client to reassure them that they will make the process smoother, rather than utterly appalling. Know what their contract actually says. When a customer has a lawyer look over the contract (in the way that one should and the way that it states on the contract) don't try to tell the lawyer about the point of the contract and say ' sometimes you just have to take a risk'...hate to break it to you but contracts were CREATED to minimise risk. Equally don't then threaten said lawyer with the small scale firm you use when said Lawyer works for one of the biggest firms in the world, as Senior Partner!
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By: DC
Aug 13, 2012
Dear 'Disappointed'

It may be pertinent when baselessly accusing some one of being unintelligent because of misspelling a name to actually spell their name correctly as well as using correct grammar. This should add some much needed gravitas to an otherwise tawdry attempt to anonymously devalue an Agent or Company.

My personal experience of dealing with Frank Harris and Company and in particular Chris Brickles was nothing short of a pleasure. The process of renting can be a daunting experience made all the more so by me being an International Student from Washington DC. I found their kind and courteous staff were immensely reassuring and Chris in particular was very polite and patient when helping me understand the terms of their Tenancy Agreement.

In my experience when people are this vociferous and personal in anonymous internet posts such as yours it is often the case that they are deeply unpleasant people to deal with in any sort of business sense and are generally lacking in basic social skills and moral fibre.


Duane Chapman
(Former Tenant)

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