Cosgroves have gone out of their way to be rude and unhelpful. All we were expecting was a clean apartment to move in to, they could not provide this, and made it out to be our fault for moving in, please if you insist on using them, make sure and check the place you intent to move into again before handing over any money, to make sure all they say will be done, is done, once they get their money, they will not do any more. Avoid using them if at all possible. They made a simple move very stressful.
What agent could do to change your mind?
cleaned the apartment as promise.
assumed responsibility for not having the work done.
got the work done, instead of sending nasty e mails to myself and other occupants, claiming no responsibility