What agent could do to change your mind?
Terrible service, rude in the meetings and uninformative. When the house was signed for, we received nothing afterwards, no letters sent out until the landlord had been notified by us and then he would complain, making them change their ways. Although they would still then be of no use, so obviously this lessons aren't being learnt.
Do not use this company if you are letting in Loughborough, there are many other companies, so forget about this. Just because they have a nice website, nice shop, it doesn't mean service will be good.