My experience is similar to that of Mitch above.
I asked for a copy of the home report (the property in question was in Scotland and it's a legal requirement) and further details on room dimensions via a Zoopla link to the Express Estate Agency.
I heard nothing so I called the Express Estate Agency direct. I was promised a copy of the home report by the person I spoke to.
I then sent an email throught their website explaining the above and that I hadn't received the home report.
I was sent a text message the following day, asking me to call them to arrange a viewing, despite the nature of my request - i.e. more information. By the way, that's all they seem set-up to do - arrange viewings - their operators will tell you that they only have the information that is already displayed on the website, nothing more. What sort of estate agent doesn't have room dimensions for the properties they're selling?
Anyway, When I phoned back, the person that left the message wasn't available, so I spoke to somebody else. I asked if a home report was available and they told me it definitely was but they thought the property was now under offer. I was still promised a copy of the home report though.
Not long after, I received a call (from the same person) to say that the property was actually sold (so I wouldn't be getting the home report) but I would be contacted if it came back on the market.
Over the next few days, I periodically checked the Express Estate Agency website and found that the property in question was still advertised as 'On Market'.
I sent a final email through their website asking why the property was still apparently on the market, despite what I had been told previously.
I heard nothing.
I then asked someone else to call the Express Estate Agency to ask if the property in question was still on the market.
They were told IT WAS still on the market.
Disgusted at the above (but frankly having no further interest in any property marketed by these people), I sent an email to their MD to express my views.
Shortly after, the property was removed from their website, although I received no reply.
If you have visited www.expressestateagencyreviews.com you will notice a very different set of opinions for the Express Estate Agency. They're all glowing - full of praise.
Which seems odd, until you realise that the domain name is owned by the MD of the Express Estate Agency!!!
Draw your own conclusions...