After 18 months having these people "manage" my flat in E1, all I can say is NEVER AGAIN. They were incompetent at everything from start to finish.
1. Failure to undertake out check after first tenant left despite paying for inventory to be done.
2. Charged for repairs that were never in fact carried out.
3. Deducted money from my rental in addition to asking me to pay the same amount to them when the tenant overpaid rent.
4. A different person dealing with my flat every time I received an email.
5. Failed to ensure second tenant returned keys at conclusion.
6. Promised that flat would be cleaned at conclusion of second tenancy, but failed to deliver.
7. Failed to inspect at any stage during either tenancy.
And for all of this lack of service they charged money up front! Charging up front for management is a scam that should be outlawed.
Looking at all the great reviews, it is interesting to note they are all from tenants! So who are these guys working for? Clearly not their clients.