100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
40% lettings fee satisfaction
Nov 24,2014
Nov 24,2014
8
people found
this helpful
this helpful
Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock didnt work properly, our hot water didnt work, the washing machine was not in working order. and when we phoned to complain were just told we were doing something wrong and try again. After a month of no hot water we complained to head office and finally got hot water. then after that we had an inspection, and increased inspections over the year, even though inspections were 6monthly.
towards the end of the year the front door broke completely, we rung satchells they said they would contact the landlord about the matter. a few days later they rung to say the land lord cant afford it and will sell up!
we then had to deal with constant hassle and harrassment over viewing times even though we provided them with a schedule of our availability to make things easier, this was ignored with them sending prospective buyers when they liked and constantly calling to try and arrange viewings outside of our times.
Eventually someone purchased the house and agreed to keep us on as tenants.
But awile later we returned from a holiday to say our tenancy will end at a stated time, we assumed this was with the old landlord so rang to see what happens from here. We were then informed that we were not being kept on and should have recieved a phone call to go with the letter, which we did not. because of their lack of notice that gave as only a month ans 2weeks to find a suitable property. so we sought legal advice and subsequently found out that by law satchells shjould have provided us with the certificates for our deposit protection and sent us details of that when we moved in. which they did not. thus making our notice vaild. when we told satchells this they then proceeded to tell us we were stalling to saty in the property and then sent us the certificates. they basically argued with us over email, very rudely and unproffesionally. we then had no contact til they sent an email telling us to book out at a stated time we didnt agree to.... before we had a chance to discuss this after work, one of their agents pam knocked on our door, handed us a letter and said we had been booked out for 2pm. We simply stated we will be at work and that their notice is invalid. to which Pam then said that 'hasnt been proved' she then proceeded to call us disgusting people, they should never have let in the property, yelling good luck getting a reference from us. this happened infront of our family who were round for dinner. we immediately called stachells to complain to manager to be told manager is not in. we informed them of what happened and they said simon would call us back the next day. he did not.
a few days later, he emailed to say he had heard we had a heated discussion with Pam and can we state when we can book out for. we booked for a convenient time for us and that we would like to make a complaint, this was ignored. As have all our other attempts to complain about the e=service we recieved.
Now that we have moved we have tried to contact satchells about post at our old address only to be ignored for almost a month, finally they replied today, rudely just saying there is no post at the address. we have still heard nothing about our deposit, which should be a done deal seeing as we fixed up the property from the awful condition it was in originally.
Satchells have got to be the worst agents i have ever dealt with, the sad thing is that their prices are so cheap, they seem to be dealing with alot of the property market which made it hard for us to try and move, as most suitable properties were managed by them and they offered us absolutly no assistance in moving and no doubt probably would not rent to us again because we know our rights.
towards the end of the year the front door broke completely, we rung satchells they said they would contact the landlord about the matter. a few days later they rung to say the land lord cant afford it and will sell up!
we then had to deal with constant hassle and harrassment over viewing times even though we provided them with a schedule of our availability to make things easier, this was ignored with them sending prospective buyers when they liked and constantly calling to try and arrange viewings outside of our times.
Eventually someone purchased the house and agreed to keep us on as tenants.
But awile later we returned from a holiday to say our tenancy will end at a stated time, we assumed this was with the old landlord so rang to see what happens from here. We were then informed that we were not being kept on and should have recieved a phone call to go with the letter, which we did not. because of their lack of notice that gave as only a month ans 2weeks to find a suitable property. so we sought legal advice and subsequently found out that by law satchells shjould have provided us with the certificates for our deposit protection and sent us details of that when we moved in. which they did not. thus making our notice vaild. when we told satchells this they then proceeded to tell us we were stalling to saty in the property and then sent us the certificates. they basically argued with us over email, very rudely and unproffesionally. we then had no contact til they sent an email telling us to book out at a stated time we didnt agree to.... before we had a chance to discuss this after work, one of their agents pam knocked on our door, handed us a letter and said we had been booked out for 2pm. We simply stated we will be at work and that their notice is invalid. to which Pam then said that 'hasnt been proved' she then proceeded to call us disgusting people, they should never have let in the property, yelling good luck getting a reference from us. this happened infront of our family who were round for dinner. we immediately called stachells to complain to manager to be told manager is not in. we informed them of what happened and they said simon would call us back the next day. he did not.
a few days later, he emailed to say he had heard we had a heated discussion with Pam and can we state when we can book out for. we booked for a convenient time for us and that we would like to make a complaint, this was ignored. As have all our other attempts to complain about the e=service we recieved.
Now that we have moved we have tried to contact satchells about post at our old address only to be ignored for almost a month, finally they replied today, rudely just saying there is no post at the address. we have still heard nothing about our deposit, which should be a done deal seeing as we fixed up the property from the awful condition it was in originally.
Satchells have got to be the worst agents i have ever dealt with, the sad thing is that their prices are so cheap, they seem to be dealing with alot of the property market which made it hard for us to try and move, as most suitable properties were managed by them and they offered us absolutly no assistance in moving and no doubt probably would not rent to us again because we know our rights.
What agent could do to change your mind?
nothing, the service the offer is minimal and unproffesionalAttached Filesnbsp;
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Latest Reviews
7th Jul 2017
reviewed by 'Victoria'
25th Oct 2016
reviewed by 'Ben'
26th Apr 2015
reviewed by 'HV'
24th Nov 2014
reviewed by 'LT'
13th Jun 2014
reviewed by 'Calanthe'
Opening Hours
Address
Satchells
Station Place
Letchworth
Hertfordshire
SG6 3AQ
01462 480077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £550,000 | £550,000 |
| Lettings | 0% | 40% | £550 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Sold in Letchworth through Satchells.
Messed about for 12 months with previous agents who were next to useless,
Satchells were brilliant, they marketed the property in a new and refreshing manner, kept us informed through the whole process and secured us a sale at the asking ...
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Jul 07,2017
Jul 07,2017
5
people found
this helpful
this helpful
Employed by me as non-local landlord for full property management for 3 years – steadily deteriorated over that time.
They do whatever makes their life easier, including fibbing to or pressuring landlord and/or tenant.
Provided over-priced quotes from contractors, and balk when questioned.
Do not give ...
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Comment on agent fees
Cheaper available for better service
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Oct 25,2016
Oct 25,2016
6
people found
this helpful
this helpful
The service of the Satchells Letchworth letting branch is terrible. I made a offer on a property ,The agent did not even bother to acknowledge the offer I made. I phoned two days later and the gentleman said oh, a better offer was accepted. Did ...
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Apr 26,2015
Apr 26,2015
8
people found
this helpful
this helpful
We rented a house from Satchells, Letchworth and would like to highlight that they are one of the most arrogant and unprofessional agents that I have ever dealt with. We have a 3 month baby and the fridge in the kitchen broke down. The ignored all ...
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Nov 24,2014
Nov 24,2014
8
people found
this helpful
this helpful
Me and my sister rented a property with them. All dealings were done online, having to print out our own paperwork to take into store to sign. Our check in was done before we entered property so many problems were overlooked. our front door lock ...
read full review
read full review
What agent could do to change your mind?
nothing, the service the offer is minimal and unproffesionalAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 13,2014
Jun 13,2014
5
people found
this helpful
this helpful
Stay away from this agency. They are not helpful at all, they are only interested in money. The worst thing they did to me was at the end of tenancy - they were trying to blame me for damage that was already there when I ...
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Dec 11,2011
Dec 11,2011
7
people found
this helpful
this helpful
I started letting my property with satchells around five years ago. At first the service was good - but over the past 12 months i saw i massive decline.
How so ? - Last year i was left with a leak over christmas which they did not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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