Shockingly poor. They don't know what they're doing. THEY TAKE YOUR MONEY, being all nice and polite, then BOOM, turn into the most unhelpful bunch of amateurs, which from a business point of view makes them look like little boys in a big playground. They don't seem to understand that a deposit is something that should be returned; they have no idea of basic accounts and will lose your payments in the 'system', which is just online banking which they can't use properly, and transfer payments on to a Microsoft Excel spreadsheet INCORRECLY. They seem to live in a world where an assumption is a contractual agreement.
If you have a look on their website, the properties on it aren't ever available, and if you have a look in their little shop window, all the colour has faded on the advertised properties
They try to make you feel guilty, but what they don't know is that they're actually being laughed at, not only by 'customers' but all of the other estate agents in Wycombe, who do say, avoid at all costs.
Interestingly, all their positive reviews seem to be from people who have left their names, such as 'Mat', 'Rachel' and 'Mandy'. Negative reviews seem to have been left by people such as 'bucksstudent' etc. This just goes to show they're not the sharpest tool in the toolbox!!!!!!
What agent could do to change your mind?