Aug 04,2011
Aug 04,2011
9 people found
this helpful
Same as the previous review. The people there totally inefficient. When we saw the property there were no White goods, was told new goods were ordered only to enter the property with old second hand dirty fridge and an oven fit for the bin. 5 minutes after signing the agreement and entering the property the agent denies saying anything new was promised. CHEAPOS. Made requests but were not carried out. No morals. Dont sign agreement unless totally satisfied with the condition of the house. Beware of your first visit, they promise you the world. Charge £285 admin fee for f***all. Stay away. Got to put up for the next six months. Will report to The Obudsman about this agency. Somebody should close them down.
Was this helpful? Yes
By: Darren Cray - Director Cray & Norton
Mar 06, 2012
Thanks for your comments Jjtte, Cray & Norton do there best to find tenants suitable properties, unfortunately there were no white goods in this home when you first viewed it. It was the first time we had dealt with this paticular landlord and it is unfortunate that they put in second hand goods and not new. It was a let only property so we had no control over rectifying the problem on your behalf. Not sure you can therefore call my company CHEAPOS - the property is not owned by us but by the landlord. With regards to our fees they are in line with most of Croydon's estate agents and cheaper than most.

Hi Shantya, thanks for your input although i dont recall what property you let via us??? Could this be the award winning agent down the road again!! i would think they have better things to do with their time like uploading superb reviews on their own company!!
By: Shantya
Aug 16, 2011
Thats what i am saying man. This agent is not covered by Ombudsman for Lettings. You have nowhere to go since Ombudsman for lettings will deny looking into your case as this agent is not their member anymore. This has happened with me.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review. PLEASE NOTE! This is not the page to leave a new review of Cray & Norton Croydon! To leave a new review of Cray & Norton Croydon, please click the link below !
Write a review for Cray & Norton Croydon

(optional) upload photographs,images,youtube video or .pdf files to support your review

Cray & Norton

323 Lower Addiscombe Road Croydon
Greater London

0208 655 0700

Opening hours