Aug 04,2011
By: 'Gem'
Aug 04,2011
4 people found
this helpful
well where to start? our main issue with them was wanting to deliberately gain access to the property whilst we were at work and upon us stating that we wished to be present they went out there way to be rude and state the contract that they can do what they like if they give 24 hours notice. It took months for them to respond to issues in the house such as a leaky ceiling which we had to tolerate for 4 months, faulty lights etc and were always rude if they left answer phone messages. One of the admin assistants even dared to say that we should always have our phone on so they contact us even if we are at work!! We have always paid our rent on time, reported any issues immediately and kept the property in excellent condition so feel truly let down. Advice to anyone out there i really wouldnt get a house with them!!
Was this helpful? Yes
By: Belvoir Grantham
Aug 12, 2011
Belvoir Grantham is extremely disappointed to read your comments and pride ourselves of having the highest level of Customer Service, professionalism and reliability. Belvoir Grantham is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional and constructive manner. Please write to Samantha Lees at Belvoir Lettings, 23 St Peters Hill. Grantham. Lincs. NG31 6QF and/or and we will endeavour to respond within 10 working days. Please note, We are members of the Property Ombudsman and also regulated by the National Approved Lettings Scheme.
We look forward to hearing from you and resolving your concerns.
Kind Regards

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23 St Peters Hill Grantham
NG31 6QF

01476 542100

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