well where to start? our main issue with them was wanting to deliberately gain access to the property whilst we were at work and upon us stating that we wished to be present they went out there way to be rude and state the contract that they can do what they like if they give 24 hours notice. It took months for them to respond to issues in the house such as a leaky ceiling which we had to tolerate for 4 months, faulty lights etc and were always rude if they left answer phone messages. One of the admin assistants even dared to say that we should always have our phone on so they contact us even if we are at work!! We have always paid our rent on time, reported any issues immediately and kept the property in excellent condition so feel truly let down. Advice to anyone out there i really wouldnt get a house with them!!