Major Son and Phipps like to see themselves as a little bit special:
"Whilst other agents may come and go, you may rest assured, that with over 80 years of experience in Richmond and the surrounding areas behind us, you could not buy or let through a more reputable and solid company"
They even told us several times they were "not like Foxtons" (slagging off the competition is never wise in my opinion.
Unfortunately, they are the worst estate agency I have ever used, and I've been renting for almost 20 years. They consistently took the attitude that any tenant who telephones or comes in about anything at all once the contract has been signed is a pain and to be avoided at all costs. Month after month we were told we would be phoned back, that problems would be fixed, that the landlady would be contacted, etc etc. Nothing ever happened, and when we phoned to chase up, we were invariably treated with disdain. My advice to you: avoid these charlatans at all costs.