We needed to find the right property, and quickly, when we moved to London - Outlook took the time to listen to what we needed, and find us the right rental flat in the ideal location. This was done swiftly, but without any pressure on us, and we were delighted with the outcome.
Since the deal was completed, we have been back into the office several times, and we have always been received with professionalism and friendliness. All I can think is that the person who posted the review saying that the manager of this office was unfriendly and arrogant must be in a parallel universe, as she has always been delightful to deal with, as indeed have all the staff there.
It's a shame there aren't more letting agencies around who work to this standard.