Atkinson McLeod
Canary Wharf, London, E14
4.7/5, 622 reviews
94% recommended
80% sales valuation accuracy
89% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction

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“I had great experiece dealing with Atkinson Mcleod for the ......”

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Aug 04,2011
Minithumbup
By: 'Alex'
Aug 04,2011
0 people found
this helpful
I had great experiece dealing with Atkinson Mcleod for the following reasons:
1. Their offers for E14 are much more reasonable than those of other agencies
2. Tom Higgs from Canary Wharf branch was very helpful and efficient in finding the property according to my needs
3. Post-deal support has been great so far

I would definintely go back to AM for my next property search.
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Latest Reviews

View all Reviews 622
19th May 2020
reviewed by 'Ajay Kholsa'
“They seem to have a very high staff turnover which is never a good sign. Agents leaving all the time ......”
19th Feb 2020
reviewed by 'Shilpa Tejura'
“Have used the services of Atkinson McLeod in Canary Wharf. Very disappointed as recently they wanted to continue charging me ......”
30th Jan 2020
reviewed by 'Vlada'
“A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the ......”
12th Nov 2019
reviewed by 'Rumana'
“The worst agent I ever used. Loan sharks and bullies. They have harassed us constantly and charged us hefty renewal ......”
3rd Jun 2019
reviewed by 'Frustrated User'
“Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented ......”
25th May 2019
reviewed by 'Brixton house'
“I had a terrible experience with a staff member* in the Canary Wharf office. She was so rude, hung up ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Atkinson McLeod
45 Westferry Road
Canary Wharf,London
Greater London
E14 8JH
020 7001 9680

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 89% £305,000 £425,000
Lettings 87% 88% £310 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
172 7 326 22 40 0 33 1 14 7
Areas covered
  • E14
  • Canary Wharf, Stratford
  • SE16
  • Limehouse, Rotherhithe
  • E3
  • Surrey Quays, Bow, Becton
  • E16
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Latest Properties

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Atkinson McLeod Branches (view all )
Balham, SW12
Canary Wharf, E14
Hackney, E8
Kennington, SE11
Wapping, E1

“They seem to have a very high staff turnover ......”

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May 19,2020
Minithumbdown
By: 'Ajay Kholsa'
May 19,2020
0 people found
this helpful
They seem to have a very high staff turnover which is never a good sign. Agents leaving all the time and their property management is rude and incompetent. They schedule contractors to come round and they never show up. When they do show up, they ...
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“Have used the services of Atkinson McLeod in ......”

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Feb 19,2020
Minithumbdown
By: 'Shilpa Tejura'
Feb 19,2020
0 people found
this helpful
Have used the services of Atkinson McLeod in Canary Wharf. Very disappointed as recently they wanted to continue charging me letting commission on periodic tenancies. When I said they had done nothing and I shouldn't be charged they threatened me with court. Beware!!!!...
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“Faced eviction as AM rented us a flat that was to be reposessed...”

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Jan 30,2020
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By: 'Vlada'
Jan 30,2020
0 people found
this helpful
A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. ...
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“The worst agent I ever used. Loan sharks and ......”

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Nov 12,2019
Minithumbdown
By: 'Rumana'
Nov 12,2019
0 people found
this helpful
The worst agent I ever used. Loan sharks and bullies. They have harassed us constantly and charged us hefty renewal fees with zero service provided and taken us to court. The term on the terms and conditions was an oversight. We have been using them ...
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“Landlords - beware. Terrible customer services, unethical practices and unfair contract terms...”

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Jun 03,2019
Minithumbdown
By: 'Frustrated User'
Jun 03,2019
2 people found
this helpful
Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract ...
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Comment on agent fees
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor /unethical business practices by this letting agent.
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By: Frustrated User
Jul 26, 2019
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Have also complained with TPO and ARLA. For landlords reading these reviews and that have been affected by the unethical and unprofessional behaviour of Atkinson McLeod, report it. ...

“Worst agent I've ever had to deal with...”

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May 25,2019
Minithumbdown
By: 'Brixton house'
May 25,2019
0 people found
this helpful
I had a terrible experience with a staff member* in the Canary Wharf office. She was so rude, hung up on the phone to us, shouted down the phone, told us to google things ourselves when we wanted to just swap a name on a ...
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Comment on agent fees
No issue with their fees
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“AVOID IF YOU ARE A TENANT...”

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Feb 21,2019
Minithumbdown
By: 'JB'
Feb 21,2019
0 people found
this helpful
We were shown our property by Lisa - who was great. However all the things we noted we wanted fixing/removing were not taken into consideration. Over our 18 month tenancy it took months to get responses on minor things. WE went weeks without our main ...
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Comment on agent fees
astronomically high
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“Underhand Dealings...”

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Apr 25,2018
Minithumbdown
By: 'IgotCheated'
Apr 25,2018
3 people found
this helpful
WOULDN'T GO NEAR THIS AGENCY WITH A BARGE POLE!!! I went through the canary wharf office to purchase a property in E14 area last year.The agency dropped down on the price in rightmove and had an offer agreed with me and our solicitors were ...
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“This was my first time selling a property and Edward ......”

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Feb 27,2018
Minithumbup
By: 'Laurence'
Feb 27,2018
1 people found
this helpful
This was my first time selling a property and Edward was fantastic from start to finish. A pleasure to deal with and kept me in the loop at all times, always available to discuss any concerns or questions. Cant reccomend strongly enough....
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Comment on agent fees
Average and worth it for super quick sale.
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“Avoid... I wanted to rent a room with my girlfriend, ......”

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Feb 21,2018
Minithumbdown
By: 'Fulop'
Feb 21,2018
2 people found
this helpful
Avoid... I wanted to rent a room with my girlfriend, we passed referencing and when we were at the final stage (already paid for the admin fee and deposit) Peter, the agent told me that there was a communication issue between him and the landlord. ...
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“Sebastian has a very good customer service. His follow up ......”

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Jan 26,2018
Minithumbup
By: 'M&B'
Jan 26,2018
0 people found
this helpful
Sebastian has a very good customer service. His follow up was very good. He kept providing information of new properties coming out in the market through emails and by phone. If we would need to find another flat in the future we would look for ...
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“Charlotte Brain, was exemptionally helpful during my search for a ......”

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Dec 05,2017
Minithumbup
By: 'Stella'
Dec 05,2017
0 people found
this helpful
Charlotte Brain, was exemptionally helpful during my search for a new apartment. She paid attention to my needs and great attention to details. Charlotte went above and beyond to ensure that the property had everything I was looking for my new home. I will definitely ...
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Comment on agent fees
Good
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“Please avoid. They have been managing my property for 3 years ......”

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Nov 26,2017
Minithumbdown
By: 'MF'
Nov 26,2017
9 people found
this helpful
Please avoid. They have been managing my property for 3 years and they are incompetent and neglegant. All they are good at is taking money from you and delivering the worst possible service imaginable. Their staff turnover is ridiculous but wouldnt expect anyone decent to stay ...
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“Hi, we were really pleased by the customer service of ......”

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Nov 14,2017
Minithumbup
By: 'A&A'
Nov 14,2017
0 people found
this helpful
Hi, we were really pleased by the customer service of our agent Charlotte Brain. She was really helpful, patient and most of all, she really cared about our needs. We now moved in, but we know that we can still count on her if needed! ...
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“I had great experience searching property with this agent. Especially ......”

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Nov 03,2017
Minithumbup
By: 'Thu Huong Nguyen'
Nov 03,2017
0 people found
this helpful
I had great experience searching property with this agent. Especially Mark Johnson who looked after my enquiries is very helpful. I have business background so I would say he is a very good salesman. He has a mouth that won't quit but also is very ...
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“Sebastian was a good agent from the beginning. He was ......”

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Oct 11,2017
Minithumbup
By: 'Ivo'
Oct 11,2017
0 people found
this helpful
Sebastian was a good agent from the beginning. He was patient with our requests and responded always well and in a timely fashion to our contacts and questions. I was satisfied with the process, how the whole process was explained well from the beginning, and ...
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Comment on agent fees
The fees were reasonable.
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“I received great service by Ebru throughout my Tenancy she ......”

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Aug 01,2017
Minithumbup
By: 'Michael Fletcher'
Aug 01,2017
0 people found
this helpful
I received great service by Ebru throughout my Tenancy she was a really reliable contact and showed real pride in her customer service....
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“Useless, don't even deserve 1 star. Landlord lives abroad so no ......”

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Jun 29,2017
Minithumbdown
By: 'Baljit'
Jun 29,2017
12 people found
this helpful
Useless, don't even deserve 1 star. Landlord lives abroad so no urgency to handle responsibility. Apparently their staff are qualified but haven't a clue how to resolve issues, all talk. Charge ridiculously high fees for very poor/ no service. Hung fire alarms on day of move ...
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Comment on agent fees
Bad, if you are going to charge high fees at least meet minimum standards/ requirements.
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“I had the worst experience ever with this agency. I ......”

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Jun 13,2017
Minithumbdown
By: 'Salvo Ciccia'
Jun 13,2017
4 people found
this helpful
I had the worst experience ever with this agency. I chose them in the first instance in June last year because already with them in another property with the City office. I must say that the way the treat the customers is appalling: they are ...
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Comment on agent fees
There are no goods to report, some of the bad are listed above
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“I see most reviews here have been written by landlords, ......”

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Dec 02,2016
Minithumbdown
By: 'UnhappyTenant'
Dec 02,2016
8 people found
this helpful
I see most reviews here have been written by landlords, so allow me to offer an honest perspective from the point of view of a tenant. Renting through Atkinson McLeod was the most nightmarish tenancy of my life, even by London standards. The specific incidents ...
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Comment on agent fees
Their fees were outrageously high, and seemed to be made up on the spot- I was given several different 'estimates' for a fee to terminate my contract early.
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“Thank you very much Joseph! You have been very helpful. ......”

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Nov 23,2016
Minithumbup
By: 'KARTHIK'
Nov 23,2016
0 people found
this helpful
Thank you very much Joseph! You have been very helpful. Always smiling and providing all required information about the properties. All the property you have shown us were very good in all terms :)...
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“Lisa and Sammi have been extremely competent and professional throughout ......”

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Oct 11,2016
Minithumbup
By: 'Simone Micucci'
Oct 11,2016
0 people found
this helpful
Lisa and Sammi have been extremely competent and professional throughout our tenancy application process (which is a rare find within the industry). They have been clear and transparent from start to finish, have forwarded all the documents promptly and made sure every little detail was ...
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Comment on agent fees
around industry average, however well spent
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“Vilmis is an amazing agent.I just moved from New ......”

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Oct 03,2016
Minithumbup
By: 'George'
Oct 03,2016
2 people found
this helpful
Vilmis is an amazing agent. I just moved from New York to a flat in London and he made the whole process go smoothly. He was very helpful, efficient and replied quickly to all my questions. I highly recommend him....
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“Vilmis was absolutely epic. I was moving from Czech back ......”

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Sep 28,2016
Minithumbup
By: 'Andy M'
Sep 28,2016
2 people found
this helpful
Vilmis was absolutely epic. I was moving from Czech back to London and didn't have time to view the apartment before moving, I was particular in the apartment type I wanted and he did everything he could to make the process fantastic. He videoed the ...
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Comment on agent fees
Worth the fee
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“Joseph and Vilmis - Top guys. Quick and efficient and ......”

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Sep 27,2016
Minithumbup
By: 'Eug'
Sep 27,2016
3 people found
this helpful
Joseph and Vilmis - Top guys. Quick and efficient and a very friendly service. Highly reccomended for any prospective landlords in London!...
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Comment on agent fees
Good
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“Complaint raised for leaving our flat open while showing to ......”

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Sep 26,2016
Minithumbdown
By: 'Aphrodite/Ioannis'
Sep 26,2016
4 people found
this helpful
Complaint raised for leaving our flat open while showing to new tenants and we were abroad. Leah never responded to our complaint as she had committed to do so and after sending many chasers...
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“very good help, always available and very reactivearranged a very ......”

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Sep 16,2016
Minithumbup
By: 'ben'
Sep 16,2016
2 people found
this helpful
very good help, always available and very reactive arranged a very smooth move very good knowledge of the area. thanks!...
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Comment on agent fees
very good service
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“Vilmis did a good job, he was motivated and helped ......”

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Sep 15,2016
Minithumbup
By: 'antoine'
Sep 15,2016
2 people found
this helpful
Vilmis did a good job, he was motivated and helped us a lot. we believe he deserves 5 stars. 20 words is too much...
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“It was a pleasure dealing with both Leah and Joseph ......”

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Sep 12,2016
Minithumbup
By: 'Vinesh Camiah'
Sep 12,2016
0 people found
this helpful
It was a pleasure dealing with both Leah and Joseph throughout discussions to get the property (a 2 bedroom flat near Canary Wharf) let. Leah acted very professionally during our negotiations on fees and was very patient and understanding of our changing circumstances and timelines throughout ...
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Comment on agent fees
Good.
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“Vilmis is helpful and high quality professional. Very responsive and ......”

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Sep 06,2016
Minithumbup
By: 'Anna Polienko'
Sep 06,2016
2 people found
this helpful
Vilmis is helpful and high quality professional. Very responsive and aiming to meet customers' needs. Vilmis found a perfect property which satisfies all my needs....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:11 PM 14/05/2015 by allAgents

Awards won by Atkinson McLeod, London E14 8JH


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