Mather Marshall
Hatfield, AL10
3/5, 20 reviews
50% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction

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“WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY ......”

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Nov 18,2014
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By: 'BanMatherMarshall'
Nov 18,2014
1 people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are for a credit check and guarantor documents. A credit check is £2 and guarantor documents cost at max £60 so where did the other £100 go? They should be banned from dealing with students and sued for misselling. They don't tell you much until you pay your admin fees and after you do they tell you of the ridiculous amount of money you have to pay before you move in! they wanted 2 and a half months rent upfront which was £750 along with the fees which added up to £9121 as a student me and my friends struggled but in the end we all manage to pay the full amount. However they still wouldn't let us move in as they said they were "sorting out our guarantor documents" We chased them up for 6 weeks and they started being rude with us whilst one of our tenants was homeless and had nowhere to stay so had to back out and find a different house. We all eventually backed out but all lost our £162 we paid. The agency should be banned from dealing with students or anyone at all as they make it as hard for you to move in as possible after you pay them, and will frustrate you so much that you will give up and not care regardless the money you paid them.
What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
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Latest Reviews

View all Reviews 20
19th Jun 2019
reviewed by 'JS'
“Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always ......”
27th Nov 2017
reviewed by 'Xavier'
“I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to ......”
14th Oct 2015
reviewed by 'Frustrated'
“This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is ......”
20th Sep 2015
reviewed by 'Jim'
“I have never dealt with more unhelpful and unprofessional people then these so called agents.My daughter is a student ......”
18th Nov 2014
reviewed by 'BanMatherMarshall'
“WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ......”
7th Jan 2014
reviewed by 'claireb'
“I am writing to thank mather marshall once again for another great job. Having used them in the past i ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Mather Marshall
27 Market Place
Hatfield
Hertfordshire
AL10 0LJ
01707 270777

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £300 £416
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 1 7 2 0 1 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hatfield, AL10
Hitchin, SG5
Knebbworth, SG3
Stevenage, SG1

“Terrible Letting Staff...”

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Jun 19,2019
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By: 'JS'
Jun 19,2019
1 people found
this helpful
Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different ...
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Comment on agent fees
Horrendous fees, unjustifiable.
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By: Paul Mather
Jun 19, 2019
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Having further investigated this, we have not reduced the prices on 3 properties either so the fact that we do not charge fees either this is either a “ fake posting “ or the wrong agent. Js I hope you manage to get to the bottom of your confusion and if you need help in renting property please feel free to get in contact Paul Mather ...

“I have received highly professional service from Mather Marshal Hatfield ......”

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Nov 27,2017
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Maggie
By: 'Xavier'
Nov 27,2017
0 people found
this helpful
I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
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“This is a warning to all prospective tenants who are ......”

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Oct 14,2015
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Debbie
By: 'Frustrated'
Oct 14,2015
5 people found
this helpful
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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“I have never dealt with more unhelpful and unprofessional people ......”

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Sep 20,2015
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Kerry
By: 'Jim'
Sep 20,2015
3 people found
this helpful
I have never dealt with more unhelpful and unprofessional people then these so called agents. My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to ...
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“WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY ......”

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Nov 18,2014
Minithumbdown
By: 'BanMatherMarshall'
Nov 18,2014
1 people found
this helpful
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are ...
read full review
What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
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“I am writing to thank mather marshall once again for ......”

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Jan 07,2014
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Duncan
By: 'claireb'
Jan 07,2014
0 people found
this helpful
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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“Worst company I have ever dealt with! They getting nothing ......”

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Dec 19,2013
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By: 'Bob'
Dec 19,2013
3 people found
this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had ...
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What agent could do to change your mind?
Get new employees
Attached Filesnbsp;
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By: Debbie Norris
Jan 06, 2014
View all comments (1)
Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address the situation [email protected], as we cannot comment on the above until we know the circumstances of your complaint. many thanks ...

“My husband and I have used Mather Marshall happily for ......”

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Oct 18,2013
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By: 'Kathryn'
Oct 18,2013
0 people found
this helpful
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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“I have dealt with Debbie Norris for 17 years firstly as ......”

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Sep 04,2013
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Debbie
By: 'Michelle'
Sep 04,2013
0 people found
this helpful
I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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“As a person new to the lettings industry back in 2004 ......”

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Sep 04,2013
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By: 'Joy'
Sep 04,2013
0 people found
this helpful
As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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“My rental property is fully managed by Mather Marshall and ......”

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Sep 03,2013
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Debbie
By: 'Gill'
Sep 03,2013
0 people found
this helpful
My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my ...
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“Have worked with Mather Marshall for 10 years and they are ......”

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Sep 03,2013
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By: 'DK'
Sep 03,2013
0 people found
this helpful
Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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“Good afternoon :)Hatfield is an area where a lot of ......”

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Sep 03,2013
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By: 'Unhappy'
Sep 03,2013
2 people found
this helpful
Good afternoon :) Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
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What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
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By: Debbie Norris
Sep 03, 2013
View all comments (1)
HI I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust. ...

“This particular negotiator is a true example of the bad ......”

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Aug 27,2013
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Jon
By: 'Brownedoff'
Aug 27,2013
1 people found
this helpful
This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our economy. ...
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What agent could do to change your mind?
Registered my offer.
Attached Filesnbsp;
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By: Paul
Aug 27, 2013
View all comments (1)
Good afternoon We take public opinion very seriously and feel that websites such as this, allowing the public to express their views are very important and we strive to act upon the information we receive. We cannot be certain but we believe you are a lady who viewed a property in Indells that was advertised as offers in excess of ? We had already received a number of offers over the advertised price and when you offered the price you did Jon informed you that we had already received offers ...

“Bought a student let through MM. Renovated, then asked them ......”

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Jan 02,2013
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Debbie
By: 'N&P_Radlett'
Jan 02,2013
2 people found
this helpful
Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys ...
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By: Debbie Norris
Sep 03, 2013
View all comments (1)
I have commented before regarding this particular incident, but I shall reiterate, firstly the key was broken in the lock, we arranged change of lock, charged to ourselves, in no way were you charged for this, as we had not let for you before and would not have had any money holding in any case. We spoke to you for a considerable amount of time, as the property was not ready, you then let it via another agent at a lot less rental than we were advertising it for you. ...

“I am a landlord with Mather Marshall Lettings, I have ......”

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Jan 04,2012
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By: 'keeperscottage'
Jan 04,2012
0 people found
this helpful
I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which ...
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“I have previously been a tenant of Mather Marshall Lettings ......”

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Jan 03,2012
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By: 'pamdam'
Jan 03,2012
0 people found
this helpful
I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor ...
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“I sold my property through Mather Marshall when I relocated ......”

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Nov 04,2010
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By: 'Chewy'
Nov 04,2010
0 people found
this helpful
I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with. ...
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“Be warned, this company does not have a fair approach ......”

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May 19,2010
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By: 'ALC'
May 19,2010
2 people found
this helpful
Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes. You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they ...
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“...”

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Jan 19,2009
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By: 'Me'
Jan 19,2009
1 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Mather Marshall, Hatfield AL10 0LJ



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