Victor Michael
Leytonstone, London, E11
3.7/5, 31 reviews
68% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction



Property Features

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“Attended my property within short notice for a lettings appraisal, ......”

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Nov 17,2014
Minithumbup
Corina
By: 'Harriette'
Nov 17,2014
3 people found
this helpful
Attended my property within short notice for a lettings appraisal, Corina was very helpful and friendly, I was happy with the price and with the tenants they've put in. I will highly recommend them for their professionalism and efficiency.
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Opening Hours
Address

Victor Michael
11-12 Church Lane
Leytonstone,London
Greater London
E11 1HG
02032080007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £231,000 £500,000
Lettings 100% 80% £800 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 15 7 1 0 2 0 1 2
Areas covered
  • E10
  • E11
  • E17
  • E5
  • IG2
  • IG4
  • IG6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS NALS DPS TDS SAGEagent The Guild
Latest Properties

No Properties

“Very good service and people.specilly Corina she looked after ......”

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May 16,2017
Minithumbup
Corina
By: 'Angelica'
May 16,2017
0 people found
this helpful
Very good service and people.specilly Corina she looked after us. Explain how it works the things and kind. I am very happy with the service they provide...
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“I can't begin to describe how upsettingly frustrating and how ......”

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Jan 13,2017
Minithumbdown
By: 'DisgustedTenantWhoseNameYouCantGetRight'
Jan 13,2017
0 people found
this helpful
I can't begin to describe how upsettingly frustrating and how much of a rip-off the tenancy renewal process with Victoria has been. How can they possibly justify theirHead of Lettings trying to charge me the tenancy renewal fee when: 1) Owing to the problems they caused, ...
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Comment on agent fees
Bad. Awful. Rip-off. Extortionate. Hypocritical. There really aren't enough ways to describe how 'bad' they are. Way above average renewal fee for the area, and completely unjustified by the work (if any) done. Breathtakingly awful fee policy!
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“Victor Michael were a pleasure to deal with.The Staff ......”

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Nov 23,2016
Minithumbup
Kelly
By: 'Stelios'
Nov 23,2016
0 people found
this helpful
Victor Michael were a pleasure to deal with. The Staff at Leytonstone including George,Kash,Corina and Anna were all helpful and very professional in progressing my sale ....
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“Recently rented a flat through them. Their service was great ......”

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Nov 21,2016
Minithumbup
By: 'Andreea'
Nov 21,2016
0 people found
this helpful
Recently rented a flat through them. Their service was great and an easy process. A transparent agent that I would not hesitate to recommend or use again...
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Comment on agent fees
Agency fees were not high
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“We recently moved into a 2 bed flat in Leyton. The ......”

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Nov 26,2014
Minithumbup
Corina
By: 'Jamie'
Nov 26,2014
8 people found
this helpful
We recently moved into a 2 bed flat in Leyton. The service from Victor Michael, and Corina herself, was excellent. She understood our needs and responded quickly to our interest, and interacted with us actively. The process took a week from viewing the flat to moving ...
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“Attended my property within short notice for a lettings appraisal, ......”

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Nov 17,2014
Minithumbup
Corina
By: 'Harriette'
Nov 17,2014
3 people found
this helpful
Attended my property within short notice for a lettings appraisal, Corina was very helpful and friendly, I was happy with the price and with the tenants they've put in. I will highly recommend them for their professionalism and efficiency....
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“I am in the process of completing on a purchase ......”

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Nov 11,2014
Minithumbup
Paul
By: 'Jay'
Nov 11,2014
1 people found
this helpful
I am in the process of completing on a purchase through the leytonstone Branch of Victor Michael. From day one i have received great customer service and expert advice from both Paul and Jamie. I havent had to worry since the offer was accepted thanks ...
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“First time using Victor Michael to let my property so ......”

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Oct 21,2014
Minithumbup
By: 'Katie'
Oct 21,2014
1 people found
this helpful
First time using Victor Michael to let my property so didn't know what to expect but I was surprised that they managed to let my property within 48 hours. Would definitely be returning to victor Michael....
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Comment on agent fees
Fees was competive compared to other local agents I contacted in the area.
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“I have just started renting a property with Victor Michael ......”

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Oct 20,2014
Minithumbup
By: 'Andrew'
Oct 20,2014
2 people found
this helpful
I have just started renting a property with Victor Michael and I can say that I have had a excellent service from the team in Leytonstone....
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Comment on agent fees
Fees was reasonable compared to other agents.
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“We viewed the property and instantly fell in love with ......”

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Sep 26,2014
Minithumbup
By: 'Taryn'
Sep 26,2014
2 people found
this helpful
We viewed the property and instantly fell in love with the place. Amy has been really patient with us as we all work different shifts and trying to organise documents was a nightmare, but she was understanding. Communication was clear and she was really helpful. ...
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Comment on agent fees
Most other agency fees are around 70/80 so the ‚£180 fee was a but steep
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“From start to finish was an easy process from when ......”

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Sep 26,2014
Minithumbup
Corina
By: 'Alan'
Sep 26,2014
2 people found
this helpful
From start to finish was an easy process from when I paid my deposit to the move in date. Excellent service . Would recommend Victor Michael when looking for a property to rent....
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Comment on agent fees
Agent fees was reasonable
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“The agent worked to sort out the possibility of having ......”

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Sep 19,2014
Minithumbup
By: 'James'
Sep 19,2014
1 people found
this helpful
The agent worked to sort out the possibility of having a shower installed before I moved in to the rented property (although this turned out to not be possible.) There was some confusion over whether the property was vacant or not initially, and slight mixed ...
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“I found Victor Michael to be very friendly and welcoming ......”

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Jul 31,2014
Minithumbup
By: 'Abdul'
Jul 31,2014
2 people found
this helpful
I found Victor Michael to be very friendly and welcoming whilst maintaining a professional attitude to business at all times. They are very helpful and knowledgeable. I would recommend them to everyone that is looking to sale his property....
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“We, as tenants, have received remarkably swift, efficient, helpful and ......”

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Mar 28,2014
Minithumbup
Corina
By: 'Steve'
Mar 28,2014
2 people found
this helpful
We, as tenants, have received remarkably swift, efficient, helpful and friendly service from Corina Traistaru in the course of renting the above property. The whole process was extremely positive, especially so given that I was only briefly in London and also the nature of my ...
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“Me and my partner have just rented through Victor Michael ......”

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Feb 12,2014
Minithumbup
By: 'Amy'
Feb 12,2014
2 people found
this helpful
Me and my partner have just rented through Victor Michael at the Leytonstone branch. Having spoke to the staff there they advised that our income may not be enough to pass the referencing process. We was asked to provide a uk based guarantor which we ...
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“I have just rented a property from victor Michael and ......”

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Jan 09,2014
Minithumbup
By: 'Sarah'
Jan 09,2014
2 people found
this helpful
I have just rented a property from victor Michael and I must say I had the best service I have ever received from a estate agents. A big thanks to the team at Leytonstones keep up the good work....
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“I have recently just been looking for a property and ......”

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Dec 03,2013
Minithumbup
By: 'Tracey'
Dec 03,2013
2 people found
this helpful
I have recently just been looking for a property and I must say victor Michael have gone above and beyond to help me find something within my requirments. I would highly recommend victor Michael as a company to help search for a property....
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“I would like to thank victor Michael and there team ......”

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Nov 26,2013
Minithumbup
By: 'Victoria'
Nov 26,2013
2 people found
this helpful
I would like to thank victor Michael and there team at Leytonstone for keeping in touch with me regarding available properties. I have now successfully rented a lovely 2 bedroom property from them and couldn't be happier. Keep up the good work....
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“Extremelly helpful. Corina kept me up to date with all ......”

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Oct 31,2013
Minithumbup
By: 'Alin'
Oct 31,2013
5 people found
this helpful
Extremelly helpful. Corina kept me up to date with all the properties they had come in until she found the perfect property for me. I will use them again and I would recomend them to my friends....
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“I would like to recommend Victor Michael, I recently rented ......”

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Oct 16,2013
Minithumbup
By: 'Laura'
Oct 16,2013
7 people found
this helpful
I would like to recommend Victor Michael, I recently rented a property from them and found the staff to be more than helpful. Especially a ms Corina who drove me home after my viewing because it was raining!...
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“The service we received was very friendly, to the point ......”

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Oct 15,2013
Minithumbup
By: 'Rogier'
Oct 15,2013
8 people found
this helpful
The service we received was very friendly, to the point and accurate. The viewing was arranged promptly, and we would have no hesitation in recommending the services of Victor Michael, and Miss Victoria Webb in particular. In a few words: Excellent service and prompt response....
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“Simply incompetent.. especially a staff member named salma.They are ......”

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Aug 16,2013
Minithumbdown
By: 'fileexit'
Aug 16,2013
14 people found
this helpful
Simply incompetent.. especially a staff member named salma. They are over priced. They have a fee for everything, and there is no really any good service provided. As soon as we moved in, we made an observation about some broken things that need repairing.. it ...
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“Avoid, avoid avoid. Ridiculously high fees and I was not ......”

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Jul 01,2013
Minithumbdown
By: 'disappointedtenant'
Jul 01,2013
12 people found
this helpful
Avoid, avoid avoid. Ridiculously high fees and I was not shown a full list of their fees before I started the process. I also dealt a member of staff who made a promise on something in the property to get me to sign the paperwork ...
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“Rip off. They will charge for everything they can. Their ......”

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Jun 17,2013
Minithumbdown
By: 'Liopik'
Jun 17,2013
12 people found
this helpful
Rip off. They will charge for everything they can. Their fees are huge. And the service is unacceptable. They talk nice on the phone but won't help you after. They charge £70+vat even when you leave the property. Read careful before moving into the property ...
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“After careful consideration and having several agents visit my property ......”

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Jun 14,2012
Minithumbdown
By: 'S.H.'
Jun 14,2012
9 people found
this helpful
After careful consideration and having several agents visit my property I chose Victor Michael as I thought they had several branches and are registered with ALRA so thought they would perform well and be trustworthy. WHAT A JOKE. They put unreferenced tenants into my 3 bedroom ...
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By: Victor Michael
Jun 18, 2012
View all comments (1)
Dear S.H It bothers me greatly that you can post such an unsubstantiated review on this website without once having contacted me to make me and my staff aware of your troubles. I doubt very much that you are a landlord of my company. The story that you have produced as a review cannot be corroborated by any of the staff of my company. It seems highly unlikely that nobody would be aware of such a catastrophic situation where a brand new property was so severely damaged it cost over £17,000 ...

“I was a tenant renting a property with Victor Michael ......”

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Apr 17,2012
Minithumbdown
By: 'ITGuy'
Apr 17,2012
6 people found
this helpful
I was a tenant renting a property with Victor Michael recently. We had multiple bad dealings with them, I'd like to highlight the main two: There was an incident at the property which resulted in police kicking down our front door. I expected that I'd ...
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“I wanted to invest in a 3 bedroom house to buy ......”

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Apr 10,2012
Minithumbdown
By: 'Fistin'
Apr 10,2012
5 people found
this helpful
I wanted to invest in a 3 bedroom house to buy and said I would give it to them to let out once the sale. I put in a bid, which wasn't much lower than the asking price but didn't anything back. I put bid in ...
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What agent could do to change your mind?
Put bids to Vendors and get back to the potential purchaser with it!
Attached Filesnbsp;
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“I am very happy vich victor michael i let property ......”

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Apr 04,2012
Minithumbup
esta
By: 'DALIJUS'
Apr 04,2012
7 people found
this helpful
I am very happy vich victor michael i let property from them. I need house in 2 days all staff very helpful and nice.....
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“Rented a property which was meant to be newly refurbished ......”

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May 02,2011
Minithumbdown
By: 'Walthamsteve'
May 02,2011
4 people found
this helpful
Rented a property which was meant to be newly refurbished and was given a move-in date. They promised it would be ready. Rang me the day before to say we couldn't move in as it wasn't finished. Didn't give a damn that I had a ...
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“Absolutely awful in every way. Very pushy in getting us ......”

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Oct 03,2010
Minithumbdown
By: 'oj'
Oct 03,2010
5 people found
this helpful
Absolutely awful in every way. Very pushy in getting us to take the flat/sign contracts etc. Took advantage as we were young girls and didn't have much experience with estate agents. Charged extortionate fees which we were unable to get back, including about ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing high quality services to clients. We value complaints and use information learnt from them to help us improve the services we offer. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. Please find detailed below our complaint procedure and how to make a complaint.

All complaints should be put in writing.

Initial query

Our members of staff have been trained to address any queries raised by our clients; their experience is based on the day-to-day dealings with clients regarding all manner of queries relating to the rental of the property.

If you are not happy with the response provided to you by the member of staff dealing with your query, your complaint will be raised to Stage 1 of the complaints process.



Stage1 – Department/ Branch Manager

At Stage 1, your complaint will be addressed by the manager of the department, who will look into the query raised by you, and discuss the matter with the member of staff to assess whether the response given is fair and impartial.

We will acknowledge all written complaints within 3 working days.

We aim to resolve complaints quickly and effectively and would expect to give you our decision at Stage 1 within 21 working days, unless there are exceptional circumstances, then we will advise if extra time is needed in writing.

If you are not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 2 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.

Stage2 – Senior Manager

Stage 2 is dealt with a senior manager of our company, who deals with the day to day management of members of staff, and the implementation of the Company’s policies and procedures. If you wish to pursue your complaint further, please send in a written complaint to the following:

Mr Taher Boksh
Senior Manager
Victor Michael Ltd

74 Leytonstone Road
Stratford
London E15 1SQ

E: [email protected]

If you are still not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 3 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.

Stage 3 - Regional Manager

Stage 3 is dealt with the Regional Manager of our company, who deals with the review of existing policies and procedures, and also with implementing any new procedures that may be required. If you wish to pursue your complaint further, please send in a written complaint to the following:

Ms.C. Barford
Regional Managing
Victor Michael Ltd.

74 Leytonstone Road
Stratford
London E15 1SQ
E:[email protected]

The response from the Regional Manager will be the “final response” and if you are still dissatisfied with our response, you have recourse to pursue your complaint to our external governing bodies.

We are members of The Property Ombudsman, ARLA and NALS, and we follow their guidelines, should you wish to contact one of them please find their websites below:

www.tpos.co.uk/

www.arla.co.uk

www.nalscheme.co.uk/
Last updated at 12:20 PM 16/12/2016 by Claudia Pina

Awards won by Victor Michael, London E11 1HG



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