Saida who looked after our property was extremely efficient and dealt with everything in a professional manner.
However, the lettings team are too agressive in their marketing techniques e.g. when our tenants gave notice they began showing people around our flat without our permission. The management took all the money up front - other agents in the area take 8-10% up front and deduct the remaining management fees every month.
This is why we have decided not to use them again.