Bow, London, E3
4.7/5, 481 reviews
94% recommended
96% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
81% lettings fee satisfaction
Ludlow Thompson the award winning London agent

“Ludlow Thompson at Bow were very quick and prompt in ......”

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Nov 16,2014
Minithumbup
Fabian
By: 'Megha M'
Nov 16,2014
0 people found
this helpful
Ludlow Thompson at Bow were very quick and prompt in their communication with me and in letting me know what I needed to provide in order to secure my tenancy for the flat I wanted. They also have been very polite and approachable throughout the entire process, happy to answer and clarify any questions or queries I have had and explaining everything about my tenancy to me step by step. Very organized and well behaved customer service and a genuine effort to make their customers/tenants feel comfortable and in good hands.
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Opening Hours
Address

ludlowthompson
634-636 Mile End Road
London
Greater London
E3 4PH
020 8981 2670

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £44,000 £3,060,000
Lettings 90% 81% £260 £4,008
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
82 8 192 13 90 1 77 2 12 4
Areas covered
  • E3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

Images & Videos

“This organisation is estate agency at its bes......”

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Nov 03,2019
Minithumbup
Terence
By: 'Ross W'
Nov 03,2019
0 people found
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This organisation is estate agency at its best! From the first visit from Terence all the way to handing over the keys, these guys were on point. There were multiple stakeholders to keep happy and several bumps along the way that Terence and Emma simply ...
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“Real people for what you really want....”

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Oct 22,2019
Minithumbup
Terence
By: 'Lucie Caswell'
Oct 22,2019
0 people found
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If you need help not stress, support not sales and real people knowing what you really want then talk to Ludlows. It was a genuine relief to meet them after several properties and far too many agents.. Responsive, calm and professional - and made things ...
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“Terence and Emma have assisted us with the sa......”

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Sep 06,2019
Minithumbup
Terence
By: 'Anh Nguyen'
Sep 06,2019
0 people found
this helpful
Terence and Emma have assisted us with the sale of our flat. From the first meeting until the final phone call informing us about the completion, we have been very pleased with the responsiveness and professionalism demonstrated by both. All the very best with your ...
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“Terence Cunningham - Great service and suppor......”

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Sep 04,2019
Minithumbup
Terence
By: 'M Panshikar'
Sep 04,2019
0 people found
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Terence Cunningham - Great service and supportive approach all throughout the transaction led by Terence Cunningham. He steered all stakeholders in a balanced and mature fashion and kept making progress throughout the 7 weeks. He demonstrated strong business acumen and customer experience in handling sensitive matters ...
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“Terence Cunningham and his dream team...”

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Jul 31,2019
Minithumbup
Terence
Emma
By: 'Emma Ford'
Jul 31,2019
0 people found
this helpful
Terence Cunningham and his team have been a dream to work with. They went above and beyond to find me a buyer and were on hand to help as soon as any issues cropped up. Fast, efficient and professional, they helped make a stressful process ...
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“Terence Cunningham provided excellent service......”

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Jul 11,2019
Minithumbup
Terence
By: 'Will'
Jul 11,2019
0 people found
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Terence Cunningham provided excellent service to me once again in the sale of a property in Mile End, securing a successful sale in challenging market conditions, including maintaining buyer interest during a difficult lease re-negotiation. I highly recommend his services: friendly, professional and diligent, and ...
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“Our experience with Rex Y. Rexhepi...”

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Jul 09,2019
Minithumbup
By: 'M Panshikar'
Jul 09,2019
0 people found
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Our experience with Rex Y. Rexhepi: Very professional in approach Prompt and punctual Friendly and understanding Understanding of our needs Efficient in documentation and paperwork Overall a very good experience...
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“Emma Nettleingham & Terence Cunningham provid......”

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Jul 01,2019
Minithumbup
Emma
Terence
By: 'Sam Davies'
Jul 01,2019
0 people found
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Emma Nettleingham & Terence Cunningham provided a fantastic service. They were honest with us about what we could realistically get for our property (in comparison to our previous agent), and then the whole team at LT Bow were great when it came to showing people round, ...
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“Great service from start to finish...”

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Jun 17,2019
Minithumbup
Terence
Emma
By: 'Dylan'
Jun 17,2019
0 people found
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Emma Nettleingham & Terence Cunningham were phenomenal. They sold our place in a matter of week after it was on the market with other agents for 3 months. They were honest, upfront and continuously engaged with us. Once the offer was in they worked with us to ...
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Comment on agent fees
Fairly comparable to the rest of the market. We intially tried a online agent with lower fees, but turns out you get what you pay for and Terrrence and Emma were worth every penny.
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“excellent experience...”

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May 20,2019
Minithumbup
Fabian
By: 'Lawrence I'
May 20,2019
0 people found
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Fabian was tasked to re-let a property and succeeded in achieving a rental in excess of what was being asked . He was always professional, very friendly and courteous and it was a pleasure to deal with him....
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Comment on agent fees
Agreed
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“Good experience...”

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May 03,2019
Minithumbup
Emma
Terence
By: 'Stefan'
May 03,2019
0 people found
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As buyers we had little choice in who was handling the sale so we were really happy when Emma and Ternence got working on it. We were really happy that they were both actively involved in the progress of the sale, replying to emails within ...
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Comment on agent fees
n/a (buyers)
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“Top class start to finish...”

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Mar 28,2019
Minithumbup
Terence
Emma
By: 'M & M'
Mar 28,2019
0 people found
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Terence & Emma were great to work with from start to finish! We were already impressed with Ludlow's quality marketing & competitive fees, but meeting the agents confirmed we wanted them to market our flat. Both Terence & Emma seemed so invested in seeing our sale through to ...
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Comment on agent fees
good
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“Friendly, helpful and patient...”

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Mar 25,2019
Minithumbup
picture is hidden
Jesse
By: 'Maayan'
Mar 25,2019
0 people found
this helpful
Jesse was very helpful and patient - he took the time to review with us all aspects of the flat, the development and the area (and later, the contract). He was very attentive to our concerns and preferences, even when things took a long time, ...
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Comment on agent fees
My understanding is that the fees are determined by the agency - of course I'd be happy to pay less, but the fees were within the normal range.
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“Excellent service!...”

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Mar 19,2019
Minithumbup
Terence
By: 'Shreena Bow'
Mar 19,2019
0 people found
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I cannot recommend Ludlow Thompson highly enough! Terence Cunningham and his team (Emma and Joshua) have been helpful and available to answer any questions we had. We were worried that we would not be able to sell our flat easily as our neighbour struggled to ...
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“Brilliant service...”

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Feb 19,2019
Minithumbup
Emma
By: 'Nadine'
Feb 19,2019
0 people found
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Emma was an absolute star during the whole sale process - bringing positivity and warmth to a difficult situation. I couldn't recommend her more highly....
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“Property purchase...”

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Feb 15,2019
Minithumbup
Terence
Emma
By: 'Siyuan'
Feb 15,2019
0 people found
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Terence was a very patient, professional and kind agent. There were some issues between the vendor and the buyer, which causes significant delay of the transaction. During the process, both the vendor and the buyer are very anxious. Terence helped us to overcome the difficulties ...
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“Luke has a very professional attitude!!!...”

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Feb 06,2019
Minithumbup
By: 'Tatiana'
Feb 06,2019
0 people found
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Luke Towning was the agent in charge with the the flat we renting. His professionalism was at a high level, Very efficient and helpful with all the information necessary through the process. Highly recommend Luke!...
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“Terrance Cunningham...”

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Feb 04,2019
Minithumbup
Terence
Emma
By: 'Verne Manson'
Feb 04,2019
0 people found
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Excellent Service. From the beginning, Emma and Terrance handled the sale of our flat with professionalism. Terrance helped us with services not normally provided by a real estate agent that made the sale go smoothly. The communication and rapid responses to our questions were without ...
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“Always on Point...”

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Dec 28,2018
Minithumbup
Terence
By: 'Happy Homeowners'
Dec 28,2018
0 people found
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Terence made what can be a challenging process much smoother. In quoting my husband who doesn't give out compliments lightly "Terence was great. Always on the ball. Many times I said Terence knows more and is getting better results than anyone including the solicitors." There ...
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“Seamless Service...”

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Nov 19,2018
Minithumbup
Fabian
By: 'clare'
Nov 19,2018
0 people found
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Originally I was looking to sell my property but due to the current market, I decided to rent my property and wanted a quick turnaround. Fabian Akinola took my details and I gave him the task of finding a suitable tenant within a week. He ...
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Comment on agent fees
Fees are higher than previous agent used, however the agent exceeded expectations.
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“very helpful agents - transparent process...”

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Nov 06,2018
Minithumbup
By: 'Franz'
Nov 06,2018
0 people found
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due to problems moving from a foreign country to England the agents always helped me understand the ongoing process to provide the necessary documents transparent process...
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Comment on agent fees
suitable fees
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“Unable to handle simple tasks...”

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Nov 05,2018
Minithumbdown
By: 'GeDu'
Nov 05,2018
0 people found
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Ludlow has been unable to perform even the simplest of tasks since we moved in... Despite continuous reminders, Ludlow either simply ignored our emails/phone calls or performed tasks completely unsatisfactorily (ie damaging other items in the meantime). No attempt has been made by Ludlow ...
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Comment on agent fees
Not worth paying a penny for non-existent services
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“The best Agent simple as that!...”

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Nov 04,2018
Minithumbup
Emma
Terence
By: 'Aicha'
Nov 04,2018
0 people found
this helpful
Emma and Terence were impressive from the start go and understood exactly what was at stake. It was a difficult market to sell in but Emma and Terence were extremely confident and I should have listened to them in first place. Instead, after couple months , ...
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Comment on agent fees
Reasonable
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“Amazing Agent!...”

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Nov 02,2018
Minithumbup
Emma
By: 'BLHP'
Nov 02,2018
0 people found
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Emma was a breath of fresh air and found me a buyer within 6 weeks! I would definitely recommend Emma as your first port of call if you are looking to sell your property!...
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Comment on agent fees
Reasonable
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“Flat sale...”

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Oct 27,2018
Minithumbup
Terence
By: 'Kevin Moore'
Oct 27,2018
0 people found
this helpful
I have bought and sold many properties over the years but I cannot praise highly enough the service given by Terence when handling the sale of my property. With a difficult buyers solicitor, Terence helped smooth the transaction by proactively interfacing between the buyer and ...
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Comment on agent fees
Decent fees for the London market.
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Staff picture Terence
(176)
Staff picture Fabian
(114)
picture is hidden Jesse
(25)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5:21 PM 03/06/2019 by allAgents

Awards won by ludlowthompson, London E3 4PH


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ludlowthompson

Branch - Bow, London, E3