“EG were expensive but I didn't mind initially because I ......”
1 Star Review
Nov 14,2014
By:
'Never'
Nov 14,2014
Branch: Bury, 10 The Rock
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: No
Postcode: BL8
Branch: Bury, 10 The Rock
Lettings (as a Landlord)
Rent PCM: £525
Postcode: BL8
1
people found
this helpful
EG were expensive but I didn't mind initially because I assumed that the level of service would reflect this (how wrong was I!) the communication was diabolical (promised call back - never received) The terms of the contract were changed, I called them to ask how the 6 month inspection went and was told that they no longer do them unless requested (a 6 month inspection was the case when I first signed up) the first thing Joanne did was provide my personal mobile to the tenant to relief herself if any issues even though I was paying them a substantial amount each and every month. The final straw was when the final inventory was done and the tenant had removed some of my personal belongings such as tv stand, pictures/mirrors and a lamp and despite this being flagged up I was just told to disputes this with the tenant and I deducted the fees from the tenants deposit - of which EG helped themselves to an "admin charge"
What agent could do to change your mind?
Better communication, should of been more clear regarding further charges and changes to contract rather than referring me to the small print every time because it was clear that staff knowledge was clearly lacking and finally of some sort of service.
Attached Filesnbsp;
Comment on agent fees
I found EG expensive but wouldn't of minded if the level of service had reflected it.
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