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Jul 30,2011
By: 'KM'
Jul 30,2011
6 people found
this helpful
I very strongly recommend you to avoid these agents. If it was possible to give them zero stars I would. The main problem appears to be in their Property Management Section which is staffed by rude and incompetent people who do not understand even the most basic rules surrounding their jobs (e.g. basic contract law, how to take inventories, rules requiring notice of visits to properties, rules about deductions from deposits, rules and timeframes surrounding return of deposits and requirement to release non-disputed funds to tenants). Dealing with them was always frustrating and stressful. They repeatedly misstated the law to us, frequently in a rude and overbearing manner, and never apologised for the many times that they were demonstrated to be totally wrong in their assertions: they either don't understand the rules they have to adhere to, or don't care about them. After two frustrating years of dealing with Atkinson McLeod, my honest conclusion is that their Property Management Section is staffed by people who think all tenants are scum. I will definitely never deal with these agents again and have already warned many of my friends (tenants, landlords and property buyers alike) to avoid them.
Was this helpful? Yes
By: PG
Aug 30, 2011
I can only agree, DO NOT use the Balham office unless you aim for an unpleasant experience all way around.
It seems like the poor performing staff from all their London offices is sent of to this zone 3 'Alcatraz' where nothing normal rules, curtesy and promptness are clearly not amongst the values they share.

Not only from a tenants perspective but also as a Landlord would I not be happy if my property is left to decay by letting necessary complaints for repair sit untouched for 5 weeks subsequently requiring even more repairs, just because the people in the office cannot be bothered to contact the landlord or organise the repairs in a sensible and speedy manner.


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Atkinson McLeod

31 Bedford Hill Balham, London
Greater London
SW12 9EY

020 8772 6106

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