Tobin Jones
Oxford, OX26
1.7/5, 22 reviews
23% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction

“In the 2 years of renting my flat I have no ......”

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Jul 28,2011
Minithumbdown
By: 'Gordon Flash'
Jul 28,2011
7 people found
this helpful
In the 2 years of renting my flat I have no positive words to say about Tobin Jones. The impression I get about them is that they're not too bothered about the tenants as much as they're bothered about making money. It's always been difficult to arrange any maintenance in the flat and the last time this was done I'm pretty sure they've cut a few corners that the landlord doesn't know about and this resulted in more maintenance being needed. They even accused me of replacing the shower head which caused the shower holder to break.I was furious and am considering filing a complaint to their head office.
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Opening Hours
Address

Tobin Jones
Pevensey House 27 Sheep Street
Bicester,Oxford
Oxfordshire
OX26 7JF
01869 248254

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £975 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 6 3 10 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“Beware this organisation is not fit for purpo......”

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May 11,2020
Minithumbdown
By: 'Nicholas Anderson'
May 11,2020
1 people found
this helpful
Beware this organisation is not fit for purpose they exploit there customers. By providing repair works and services that are not fit for purpose....
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By: Alan Joy
May 24, 2020
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How right. They repaired a staircase and it ended up worse than whence they first started. It's been more than a year now, and still no different, yet they demand their monthly charges!!!! ...

“Stay Away. They are Liars and Thieves. They did not ......”

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May 11,2016
Minithumbdown
By: 'Bicester resident'
May 11,2016
5 people found
this helpful
Stay Away. They are Liars and Thieves. They did not stick to their own contract. Did very inadequate work. Did nothing to address my concerns. They lied to the tenants about the landlord and lied to the Landlord about the Tenants in order to screw ...
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“We rented through Tobin Jones for 5 long years. They are ......”

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Oct 24,2014
Minithumbdown
By: 'UNHAPPY TENANT'
Oct 24,2014
1 people found
this helpful
We rented through Tobin Jones for 5 long years. They are APPALLING! DO NOT RENT FROM THIS LOT. They seem to specialise in employing rude people for their "team". John Ryan (apparently no longer blighting tenants lives) is one of the most pompous men I have ...
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What agent could do to change your mind?
They could have been friendly. They could even have been polite. Not likely - the rot begins and ends with Mr Tobin Jones.
Attached Filesnbsp;
Comment on agent fees
They attempt to charge for all sorts of things. They like to see what they can get away with and clearly view tenants as cerebrally challenged inferior beings.
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By: Tobin Jones Property Ltd
Oct 29, 2014
View all comments (1)
Tobin Jones Property is a member of both NALS and the Property Ombudsman scheme, both of which operate a very efficient independent complaints procedure with binding arbitration. Tobin Jones Property also operates an internal complaints procedure. We work very hard to ensure that all our clients and their tenants are happy with our service. We have dealt with many thousands of tenancies over the years and are always willing and keen to do our best to resolve any issues that might arise. We ar ...

“Do not use be warned, worse agent in bicester. Pay ......”

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Dec 19,2013
Minithumbdown
By: 'BONNY'
Dec 19,2013
4 people found
this helpful
Do not use be warned, worse agent in bicester. Pay more and get a good service. Company should be shut down. Positive reviews are wrote by staff. This information was given by a staff member....
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“STAY AWAY EVEN IF YOU HAVE TO PAY ANOTHER 1 OR 2 ......”

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Dec 18,2013
Minithumbdown
By: 'Unhappy Landlord'
Dec 18,2013
3 people found
this helpful
STAY AWAY EVEN IF YOU HAVE TO PAY ANOTHER 1 OR 2 PERCENT. When I first decided to rent my property I was warned against using Tobin Jones but stupidly ignored this advice because they were 0,25% cheaper than the other agents I spoke to. As a landlord ...
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By: Tobin Jones Property Ltd
Oct 29, 2014
View all comments (1)
Tobin Jones Property is a member of both NALS and the Property Ombudsman scheme, both of which operate a very efficient independent complaints procedure with binding arbitration. Tobin Jones Property also operates an internal complaints procedure. We work very hard to ensure that all our clients and their tenants are happy with our service. We have dealt with many thousands of tenancies over the years and are always willing and keen to do our best to resolve any issues that might arise. We ar ...

“I have been renting a property with Tobin Jones for ......”

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Oct 24,2013
Minithumbup
By: 'Geoff'
Oct 24,2013
0 people found
this helpful
I have been renting a property with Tobin Jones for a while now and have been only impressed with the level of service they provide. Whenever we have needed anything doing in the house it has been completed in a timely manner to a very ...
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“We were a tenant through Tobin Jones for a year. ......”

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Oct 22,2013
Minithumbup
By: 'DannyE'
Oct 22,2013
0 people found
this helpful
We were a tenant through Tobin Jones for a year. We found them great to deal with, and anything we needed done in the flat was done right away generally. The only delay was the fault of the landlord and not them....
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“I have used Tobin Jones to find my last three ......”

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Oct 16,2013
Minithumbup
By: 'Mr Bernard'
Oct 16,2013
0 people found
this helpful
I have used Tobin Jones to find my last three sets of tenants and they have always been perfect. Throughout the viewing process and feedback to the end of tenancy procerdure they have always been very helpful and professional. Currently mid tenancy but if and ...
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“First Class Lettings Company - Consultative, personal team who were ......”

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Sep 10,2013
Minithumbup
By: 'Delighted Bicester Tenant'
Sep 10,2013
0 people found
this helpful
First Class Lettings Company - Consultative, personal team who were always available and couldn't do enough to help us... Can I just say that the team at Tobin Jones moved heaven and earth for me and my house mate to get into a new property. ...
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“They are civil enough, but completely inflexible. It seems anything ......”

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Jul 12,2013
Minithumbdown
By: 'D Ner'
Jul 12,2013
0 people found
this helpful
They are civil enough, but completely inflexible. It seems anything out of the mold is inacceptable. I needed to hire something in the Bicester area, but had no way to get there before the start of the tenancy. I had a relative who could go ...
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By: Tobin Jones Property Ltd
Oct 29, 2014
View all comments (2)
Tobin Jones Property is a member of both NALS and the Property Ombudsman scheme, both of which operate a very efficient independent complaints procedure with binding arbitration. Tobin Jones Property also operates an internal complaints procedure. We work very hard to ensure that all our clients and their tenants are happy with our service. We have dealt with many thousands of tenancies over the years and are always willing to do our best to resolve any issues that might arise. If anyone has a c ...

“As an overseas landlord I would never recommend this company. ......”

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Jan 30,2013
Minithumbdown
By: 'Sue'
Jan 30,2013
7 people found
this helpful
As an overseas landlord I would never recommend this company. They never reply to emails, put an additional mark up on invoices for repairs and pocket the difference, never do inspections on the property and feed you loads of bullshit. From day one of the ...
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By: Tobin Jones
Sep 09, 2013
View all comments (2)
I Think you may have the wrong agent here? We do not make any charge for check out and there is no charge for registering the deposit. We are registered through and operate the TDS deposit scheme (who are not a free deposit scheme) but we pay the fee. Details of all our charges are listed on each set of property particulars. All tenancies are initially fixed term as with all letting agents. We are members of the ombudsman scheme and have an in house complaints proceedure as well so please feel f ...

“Tobin Jones is unscrupulous in his treatment of tenants, landlords ......”

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Dec 07,2012
Minithumbdown
By: 'Helen Kirk'
Dec 07,2012
4 people found
this helpful
Tobin Jones is unscrupulous in his treatment of tenants, landlords and employees. Any maintenance is carried out by his own company (Occulus). They are slow to respond to repairs (6 weeks without an oven) and the work is shoddy and unprofessional. The Grade 2 listed property I ...
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“I wish i hadnt bothered renting from them. People had ......”

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Nov 26,2012
Minithumbdown
By: 'her'
Nov 26,2012
2 people found
this helpful
I wish i hadnt bothered renting from them. People had told me they were a nightmare but unfortunatly for me they were the only estate agents tht would rent with housing benefit helping. on the day we moved in we went into our new property ...
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What agent could do to change your mind?
nothing
Attached Filesnbsp;
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“I rented through them about 8 years ago. One the day ......”

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Jun 05,2012
Minithumbdown
By: 'Glad Im now a home owner'
Jun 05,2012
7 people found
this helpful
I rented through them about 8 years ago. One the day of my checkout, we waited two hours for them. They did not show so I called and they told me the inspection would be the next day but I had to go to the office ...
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What agent could do to change your mind?
They are extremely underhand and untrustworthy for both tenants and landlords. They get contractors in to properties when it is not necessary therefore ripping off the landlord and they let tenants move into properties that are not up to the standard they expect when a tenant checks out. I know of others who have had similar bad experiences with them. In fact, I do not personally know of anyone who has been happy with Tobin Jones. Sorry but nothing would make me use this agent again, as a tenant or landlord.
Attached Filesnbsp;
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By: Glad Im now a home owner
Feb 04, 2013
View all comments (2)
To Tobin Jones in response to your comment of 28/12/2012 - I did complain both times and both times you were not interested. Your 'management' staff at the time (I find it hard to believe you would still be employing those same people) were flippant and unprofessional to say the least. Why would you care though when both times you were not going to make any further money from me? ...

“This agency took a holding deposit for my application before ......”

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Feb 22,2012
Minithumbdown
By: 'UnhappyCustomer'
Feb 22,2012
5 people found
this helpful
This agency took a holding deposit for my application before asking the landlord if I was a suitable tenant, then processed my application. They told me I needed a guarantor so I got my very wealthy grandfather to be a guarantor and we offered 6-12 ...
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What agent could do to change your mind?
The agent should really have checked the landlord wanted me before taking the holding fee- and it was clear they were never going to accept me, they should have been honest at the outset rather then taking my holding deposit. They shouldn't take a holding deposit and then offer the property to another tenant.
Attached Filesnbsp;
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“It is absolutely a nightmare to rent a property from ......”

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Jan 27,2012
Minithumbdown
By: 'Saynototobinjones'
Jan 27,2012
7 people found
this helpful
It is absolutely a nightmare to rent a property from Tobin Jones. As soon as I paid my deposit and agent's fee to them, they just simply put me into the 'least important person' list. It is always difficult to arrange something with them. Very ...
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By: Tobin Jones Property Ltd
Oct 29, 2014
View all comments (1)
Tobin Jones Property is a member of both NALS and the Property Ombudsman scheme, both of which operate a very efficient independent complaints procedure with binding arbitration. Tobin Jones Property also operates an internal complaints procedure. We work very hard to ensure that all our clients and their tenants are happy with our service. We have dealt with many thousands of tenancies over the years and are always willing to do our best to resolve any issues that might arise. If anyone has a c ...

“DO NOT RENT THROUGH TOBIN JONES!! I wish we had ......”

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Jan 19,2012
Minithumbdown
By: 'M'
Jan 19,2012
8 people found
this helpful
DO NOT RENT THROUGH TOBIN JONES!! I wish we had listened to everyone before moving into one of the property's they manage! They have no idea what they're doing, they tell lies to us and the landlady, plus I know they've charged her for things ...
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“AOID AVOID AVOIDSTAY AWAY AT ALL COST, TROUBLE FROM DAY ......”

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Jan 10,2012
Minithumbdown
By: 'sue'
Jan 10,2012
7 people found
this helpful
AOID AVOID AVOID STAY AWAY AT ALL COST, TROUBLE FROM DAY ONE. SEEKING LEGAL ADVISE...
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“In the 2 years of renting my flat I have no ......”

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Jul 28,2011
Minithumbdown
By: 'Gordon Flash'
Jul 28,2011
7 people found
this helpful
In the 2 years of renting my flat I have no positive words to say about Tobin Jones. The impression I get about them is that they're not too bothered about the tenants as much as they're bothered about making money. It's always been difficult to ...
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“Had an agreed upon move in date. Scheduled my moving ......”

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Mar 31,2011
Minithumbup
By: 'pscgod'
Mar 31,2011
6 people found
this helpful
Had an agreed upon move in date. Scheduled my moving company and the such....when the date arrived I was told that the previous tenant didn't move out yet (also the landlord) and it would be sometime in the next month. I was forced to ...
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“I would have to agree with the other post on ......”

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Sep 04,2010
Minithumbdown
By: 'Sam'
Sep 04,2010
5 people found
this helpful
I would have to agree with the other post on Tobin Jones on this site. I had a pretty bad experience with Tobin Jones and wouldn't use them either. Below is a blog link which seems to accurately sum up my experience with them : http://...
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“We had an awful experience with Tobin Jones. Having been ......”

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Jul 30,2010
Minithumbdown
By: 'Charlie'
Jul 30,2010
5 people found
this helpful
We had an awful experience with Tobin Jones. Having been with other agent agents in the north and south of the UK I would strongly recommend avoiding Tobin Jones. They were very expensive for the quality of property. Did not reply to emails or phone ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Tobin Jones, Oxford OX26 7JF


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