Tonbridge, TN9
2/5, 12 reviews
25% recommended
75% lettings valuation accuracy
75% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“Don't deal with these people. I was left with my ......”

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Nov 07,2014
Minithumbdown
By: 'kentish'
Nov 07,2014
9 people found
this helpful
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were rude and unhelpful plus they charge extortionate rates
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Opening Hours
Address

Ashton Burkinshaw
119B High Street
Tonbridge
Kent
TN9 1DL
01732 430 225

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 75% £850 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 5 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“AB delivers…consistently...”

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Jul 06,2023
Minithumbup
By: 'Julian'
Jul 06,2023
0 people found
this helpful
I have been a landlord client of AB’s for over three years. Overall service standards are very good from the local and regional offices. Additionally, attention to all the details is an imperative for a lettings management service, and AB consistently delivers on this. ...
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“My experiences have been five star from start......”

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Jan 09,2023
Minithumbup
Charlotte
By: 'Barry Rowland'
Jan 09,2023
0 people found
this helpful
My experiences have been five star from start and through my continuing lease. Charlotte is on top of her game and beyond responsive. I would recommend to anyone should the chance arrive. Barry...
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“First class service...”

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Dec 10,2021
Minithumbup
By: 'Anthony'
Dec 10,2021
0 people found
this helpful
I Have had a business relationship with Tonbridge Branch for well over a decade now and as a Landlord I have always found them to give a first class service, nothing is ever too much trouble....
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“Dishonest, unprofessional, unpleasant. Avoid!...”

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Jun 05,2020
Minithumbdown
Darren
By: 'Guy'
Jun 05,2020
4 people found
this helpful
I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult. From the very beginning, the attitude from ...
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“No hot water for weeks...”

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May 14,2018
Minithumbdown
By: 'Natalie'
May 14,2018
7 people found
this helpful
We are still in an ongoing issue, up to day 26 where we have had no hot water / no working boiler. AB and their management company have allowed this to continue and I have had to chase every single day (clearly that still is not enough). ...
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“Extremely rude staff, would avoid at all costs. We tried ......”

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Jul 22,2017
Minithumbdown
By: 'Elizabeth'
Jul 22,2017
5 people found
this helpful
Extremely rude staff, would avoid at all costs. We tried to a view a number of properties they had available to rent but Ashton Burkinshaw kept trying to push one property above all others. We offered a reasonable offer on one but the estate agent ...
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By: Renter
Jul 03, 2018
View all comments (2)
Dont bother with this guys , Rude no courtesy. We saw a property and they wanted 550£ and they said they will revert called back after sometime and said another tenant took it , in that process landlord gets riped off as well. Wonder how landlord give them properties to manage ...

“2.5 years of renting hell. Every single issue I reported was ......”

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Jul 28,2016
Minithumbdown
By: 'SLUG'
Jul 28,2016
12 people found
this helpful
2.5 years of renting hell. Every single issue I reported was either address late of the very minimal of effort was made to rectify something. They make you feel like a second class citizen with their poor people communication skills. A garage up & over door that ...
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What agent could do to change your mind?
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Attached Filesnbsp;
Comment on agent fees
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
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“Poor quality service which doesn't justify the fees charged. As ......”

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Jul 07,2016
Minithumbdown
By: 'Tonbridge'
Jul 07,2016
14 people found
this helpful
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted ...
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What agent could do to change your mind?
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Attached Filesnbsp;
Comment on agent fees
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
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“Don't deal with these people. I was left with my ......”

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Nov 07,2014
Minithumbdown
By: 'kentish'
Nov 07,2014
9 people found
this helpful
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were ...
read full review
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“This agency is absolutely dire. They have clearly not heard ......”

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Oct 09,2014
Minithumbdown
By: 'Disgruntled'
Oct 09,2014
8 people found
this helpful
This agency is absolutely dire. They have clearly not heard of the concept of customer service. They will deliberately not respond to communications and are extremely rude when any request for action is made of them. The overall atitude is one of lazy incompetence and ...
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“Where should I start. These people are really nice until ......”

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Feb 20,2014
Minithumbdown
Gill
By: 'susan'
Feb 20,2014
11 people found
this helpful
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard ...
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What agent could do to change your mind?
Be polite and professional. Stop lying. Follow through. Know the properties on their books, say it is a let only not managed before they take your money.
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“Shocking....no customer service skills, rude, un professional and obnoxious. ......”

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Sep 12,2013
Minithumbdown
By: 'Claire'
Sep 12,2013
10 people found
this helpful
Shocking....no customer service skills, rude, un professional and obnoxious. This women should not be a manager let alone one for a retail business....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:10 AM 09/10/2019 by heather heather

Awards won by Ashton Burkinshaw, Tonbridge TN9 1DL



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