0% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
60% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Nov 06,2014
Nov 06,2014
2
people found
this helpful
this helpful
Take the 'nots' out of the letting-manager's (Shoe-Horn P) smarm and the truth is plain to see, as liars often spell out the truth when they deny something in this way: "WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH WE KNOW THE OWNER IS NOT KEEN ON BY CONCEALING INFORMATION JUST TO PUSH A DEAL THROUGH. THAT IS JUST (not) HOW WE WORK "
What Happened:
I emphasised from the start to KFH East Dulwich that one of the solid requirements we had was that the property NOT be let to people likely to be noisy at night - over young people, and obviously those working at night coming in in the early hours - as the walls are pretty thin and it's a very quiet neighbourhood. Clearly a family was our 1st choice but next we'd consider sharers, not too young and clearly not night workers.
I was keenly assured by F at KFH East Dulwich that the group of proposed tenants she had found included a teacher, a shop manager and ... she wasn't sure about the others. "Ok" I naively thought and I came back to London from Devon to make final preparations in the property. I met 2 of them at the property, a shop manager and a younger person working in a pub. Though it wasn't ideal I thought: "Well, she seems nice, so does he, and the balance of the teacher (not present) and other person (not found yet) would make it all fine".
It was late afternoon the day before tenants were due to arrive when F at KFH finally responded to my request for details of who would actually be moving in. Details: 2 of the 4 tenants work in pubs, so regular late night returns home were guaranteed; 3 of the 4 are 25 or under (with the shop manager 30). The teacher had apparently dropped out."
Feck! I called to ask what happened and to say that, unfortunately for the prospective tenants and for us, we couldn't go ahead, as the group's make-up goes fully against a key requirement we had stated repeatedly at the start. Why didn't she tell me? Why did she hide the clear mismatch? (Money perhaps?)
She had kept the changed details of the tenants from us. But still she denied the bleedin obvious: it's a huge mismatch which she wanted to push through to win the deal!
Obviously the lead tenant, who I'd shared contact details with, is upset and angry, and blames me entirely, angrily calling me ageist etc.
All at KFH - the head of lettings and 2 underlings - jump on that bandwagon. They refuse to accept that they misinformed me despite email evidence they did, and keep blaming me for 'changing my mind' and being 'discriminatory!'
But I had specified right from the start - and it being my property I had every right to - I didn't want noisy night people; so, making necessary generalisations, better not to have too young folks and certainly not night-workers.
Fully aware of that greatly emphasised requirement, they didn't disclose the change in tenants until it was so late that it made a huge very upsetting drama for everyone (except for them of course - the only ones unaffected).
And rather than apologise for hiding information from me, they point the finger at me on the back of the negatively affected upset lead tenant calling me 'discriminatory' - what a totally careless, selfish manager and team.
They created this huge problem by doing exactly what the letting manager P ('shoe-horn P') smarmily said they didn't do:
"WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH WE KNOW THE OWNER IS NOT KEEN ON BY CONCEALING INFORMATION JUST TO PUSH A DEAL THROUGH. THAT IS JUST (not) HOW WE WORK "
What Happened:
I emphasised from the start to KFH East Dulwich that one of the solid requirements we had was that the property NOT be let to people likely to be noisy at night - over young people, and obviously those working at night coming in in the early hours - as the walls are pretty thin and it's a very quiet neighbourhood. Clearly a family was our 1st choice but next we'd consider sharers, not too young and clearly not night workers.
I was keenly assured by F at KFH East Dulwich that the group of proposed tenants she had found included a teacher, a shop manager and ... she wasn't sure about the others. "Ok" I naively thought and I came back to London from Devon to make final preparations in the property. I met 2 of them at the property, a shop manager and a younger person working in a pub. Though it wasn't ideal I thought: "Well, she seems nice, so does he, and the balance of the teacher (not present) and other person (not found yet) would make it all fine".
It was late afternoon the day before tenants were due to arrive when F at KFH finally responded to my request for details of who would actually be moving in. Details: 2 of the 4 tenants work in pubs, so regular late night returns home were guaranteed; 3 of the 4 are 25 or under (with the shop manager 30). The teacher had apparently dropped out."
Feck! I called to ask what happened and to say that, unfortunately for the prospective tenants and for us, we couldn't go ahead, as the group's make-up goes fully against a key requirement we had stated repeatedly at the start. Why didn't she tell me? Why did she hide the clear mismatch? (Money perhaps?)
She had kept the changed details of the tenants from us. But still she denied the bleedin obvious: it's a huge mismatch which she wanted to push through to win the deal!
Obviously the lead tenant, who I'd shared contact details with, is upset and angry, and blames me entirely, angrily calling me ageist etc.
All at KFH - the head of lettings and 2 underlings - jump on that bandwagon. They refuse to accept that they misinformed me despite email evidence they did, and keep blaming me for 'changing my mind' and being 'discriminatory!'
But I had specified right from the start - and it being my property I had every right to - I didn't want noisy night people; so, making necessary generalisations, better not to have too young folks and certainly not night-workers.
Fully aware of that greatly emphasised requirement, they didn't disclose the change in tenants until it was so late that it made a huge very upsetting drama for everyone (except for them of course - the only ones unaffected).
And rather than apologise for hiding information from me, they point the finger at me on the back of the negatively affected upset lead tenant calling me 'discriminatory' - what a totally careless, selfish manager and team.
They created this huge problem by doing exactly what the letting manager P ('shoe-horn P') smarmily said they didn't do:
"WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH WE KNOW THE OWNER IS NOT KEEN ON BY CONCEALING INFORMATION JUST TO PUSH A DEAL THROUGH. THAT IS JUST (not) HOW WE WORK "
What agent could do to change your mind?
They could have been honest, told us about the change in tenants and the tenants' night work and ages. Instead they kept their eyes only on the money, creating a huge painful drama for several people, for which they deny any responsibility. Truly disgusting; perhaps illegal, certainly totally immoral.Attached Filesnbsp;
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Opening Hours
Address
Kinleigh Folkard & Hayward
107-109 Lordship Lane
Dulwich,London
Greater London
SE22 8HU
020 8299 8800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 75% | £550,000 | £1,500,000 |
| Lettings | 50% | 60% | £1,075 | £1,075 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 2 | 1 | 1 | 2 | 1 | 0 | 0 |
Areas covered
- SE22, SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Sep 05,2023
Sep 05,2023
0
people found
this helpful
this helpful
My fiancé and I worked with Jamie Neicho who was helping us find our first home in Dulwich. Jamie is a very honest and transparent agent who has great knowledge of the area and his job.
We did not end up going for the property ...
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Aug 16,2021
Aug 16,2021
0
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We just completed on our property in ED - Julia Raynolds was our assigned estate agent. Julia was wonderful, very patient, professional, handled comms with the buyer and their solicitor very swiftly, pushed when necessary and was lovely to work with. I've given 4 stars as ...
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Aug 13,2021
Aug 13,2021
0
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During the past month I have been in close communication with Jenny Gray. I think KFH should be very proud of her in the way she represents the company. There were several issues that she helped me resolve during the re- letting of our 1 Bedroom ...
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Jun 09,2021
Jun 09,2021
0
people found
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My house purchase wasn't straightforward for various reasons but Stephen at KFH kept it on the road when it was looking like it might fall through. I'm very grateful to him, especially as having settled in and got over the trauma of all the difficulties ...
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Jun 06,2021
Jun 06,2021
0
people found
this helpful
this helpful
Kyley was brilliant throughout the whole process.
She was helpful, available, supportive and above all has a great sense of humour and gets to know your needs quickly.
Made a stressful situation a whole lot easier!
Totally recommend....
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Jun 02,2021
Jun 02,2021
0
people found
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Thanks to Elliot all our issues renting the property have been sorted thanks to his professionalism and empathy towards our selves.
Luis Pulido...
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Feb 23,2021
Feb 23,2021
0
people found
this helpful
this helpful
it was an allright experience with this agent to sell our house, they are pricey, in hindsight should have shopped around, some of the staff are rude but some are friendly, other high street agents provide a more personal experience, all in all it took ...
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Jul 29,2020
Jul 29,2020
0
people found
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Im very thankful to have found this agency because of what they did to help me and my wife find a home in such short notice and a very bug thanks you especially to Zac Green because he was a professional in everything he did ...
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May 10,2018
May 10,2018
0
people found
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I found Elliot very supportive and he totally understood my rental requirements. He was extremely pleasant and polite plus really helpful. I can't thank him enough....
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Comment on agent fees
As expected
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Nov 06,2014
Nov 06,2014
2
people found
this helpful
this helpful
Take the 'nots' out of the letting-manager's (Shoe-Horn P) smarm and the truth is plain to see, as liars often spell out the truth when they deny something in this way: "WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH ...
read full review
read full review
What agent could do to change your mind?
They could have been honest, told us about the change in tenants and the tenants' night work and ages. Instead they kept their eyes only on the money, creating a huge painful drama for several people, for which they deny any responsibility. Truly disgusting; perhaps illegal, certainly totally immoral.Attached Filesnbsp;
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May 08,2012
May 08,2012
6
people found
this helpful
this helpful
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the ...
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Mar 13,2012
Mar 13,2012
7
people found
this helpful
this helpful
We are currently dealing with KFH as a tenant, and are having the worst experience ever. The staffs are rude and arrogant, the administrator is a mess and had we not been pro active in chasing them up for documents and procedures we would still ...
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