This was a thoroughly appalling agency. It would seem they are driven by the landlords whom they represent. Untrustworthy with data and basic property maintenance. The closing report highlighted problems which had been identified in the report for the previous tenants. None of the items identified had been rectified. Students are treated with absolute contempt and the whole ethos appears to fabricate issues that allow deduction from the deposit in order to maximise profit, in other words, the students' welfare comes a very poor second to a profiteering unscrupulous landlord.