Horley, RH6
4.7/5, 483 reviews
97% recommended
67% sales valuation accuracy
83% sales fee satisfaction
76% lettings valuation accuracy
79% lettings fee satisfaction



Property Features

Choices Estate & Letting Agents

“I would say Rebecca is the best agent representing us ......”

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Nov 03,2014
Minithumbup
By: 'Happy'
Nov 03,2014
3 people found
this helpful
I would say Rebecca is the best agent representing us that we have ever had. I live abroad and trust impliedly in this agents ability to represent our interest with respect to our property. She is honest, efficient, dedicated, caring, and most of all professional. She always follow through what has been discussed and agreed. She is also very customer focused, and most of all fair. She always give over 110%, and is proactive when it comes to problems solving with me and any difficulties that arise with my property. When working with Rebecca there is a real feeling of collaboration as she really listens and is very professional at all time with respect to my view concerning my property. She has also been a great source of advice and knowledge when needed and more important than all of this she appears to really care about the job she has done on out behalf, and I highly believe cares for the work she does for others concerning the services offered. This is a very rare and valuable commodity in the line of work she is in. She is by fare the best agent we have ever had, and her assistance has been invaluable.
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Opening Hours
Address

Choices
28A Victoria Road
Horley
Surrey
RH6 7PZ
01293 824455

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 83% £22,500 £441,000
Lettings 76% 79% £375 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
100 2 332 5 2 1 8 1 27 5
Areas covered
  • RH6
  • RH19
  • RH7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Latest Properties
Images & Videos

“Be careful if it states CHAIN FREE...”

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Apr 12,2022
Minithumbdown
By: 'Diane'
Apr 12,2022
0 people found
this helpful
I put my offer in on a property last July and it was up as Chain Free.I moved out of my property on 27th October being told I would exchange and complete by the 10th November 2021 . on the 29th October I was told that ...
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By: Curtis Lampson
Apr 15, 2022
View all comments (1)
Hi Diane, thank you for your review. We are sorry to hear some of your comments as this is very unusual for the team in Horley. Feel free to get in touch and we will do our best to help you in the future. All the best, Choices ...

“I had a viewing earlier today with a wonderfu......”

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Feb 11,2022
Minithumbup
By: 'Steve'
Feb 11,2022
0 people found
this helpful
I had a viewing earlier today with a wonderful young man named Alfie. He was very helpful and answered every question I had confidently, to this day I have never head such a great experience viewing a house! Will definitely continue to use Choices and ...
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“Poor Customer Service...”

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Apr 22,2021
Minithumbdown
By: 'Andy'
Apr 22,2021
2 people found
this helpful
The main sale and negation was ok as you would expect, but the attention to detail and communication between myself (the vendor) and my buyer was really poor. Messages were not forwarded and phone calls not returned resulting a very unsatisfactory completion. This stressful time ...
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“Outstanding customer service...”

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Jan 13,2021
Minithumbup
By: 'Leejames'
Jan 13,2021
0 people found
this helpful
F.A.O Horley branch Choose choices !! I strongly and highly recommend you use choices. I am a tenant of a management company which has been taken over by choices and wow !! The customer service you receive from the moment of picking up the phone ...
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“Excelent standard of service and communications throughout...”

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Dec 18,2019
Minithumbup
Curtis
By: 'tony'
Dec 18,2019
0 people found
this helpful
Much appreciation for all the viewings and work Andrew and Curtis put in to get a house sold. We received a very efficient, friendly and professional service with excellent communications throughout and would have no hesitation recommending to others....
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“My second review...”

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May 29,2019
Minithumbdown
By: 'Amy'
May 29,2019
3 people found
this helpful
It is no wonder they ask you to write a review before completion. Further to my other review we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned ...
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Comment on agent fees
Why did we have to pay fees?? What did choices actually do to justify them??
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“Superb Customer Service...”

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May 28,2019
Minithumbup
By: 'Mr'
May 28,2019
0 people found
this helpful
Katie was our viewing agent who showed us the property twice. Every member of our family commentated how helpful and friendly she was. Her professionalism was outstanding and things ran very smoothly, with her updating us at every opportunity. She is a real asset to ...
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Comment on agent fees
The agents fees were competitive with the market.
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“poor service unprofessional...”

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Apr 01,2019
Minithumbdown
By: 'broadmead'
Apr 01,2019
2 people found
this helpful
What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...
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Comment on agent fees
very poor. Not the cheapest though their service should warrant that!
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“Easy to deal with...”

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Mar 28,2019
Minithumbup
By: 'Amy'
Mar 28,2019
0 people found
this helpful
Katie is very polite, easy to get hold of and makes sure you have all the information you need. We viewed two properties which were both exactly as described and I decided to put a deposit on one of them. Both viewings were professional, not ...
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By: Amy
May 29, 2019
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Further to this review, we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned well at all. The filth was utterly disgusting and when contacting choices about this we were dissapointed to see that they did not care. As soon as we got the keys contact diseased, they couldn't be bothered to respond to all communication or rectify any of the problems we were facing. Their fees are ridiculous when basing ...

“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
By: 'Darren'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
By: 'Darren'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“A fantastic business and Andrew is extremely professional...”

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Mar 20,2019
Minithumbdown
By: 'Darren'
Mar 20,2019
0 people found
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
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Comment on agent fees
Excellent value for money, you can never put a price on great service
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“Totally regret letting my property through Choices...”

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Apr 09,2018
Minithumbdown
By: 'Livid'
Apr 09,2018
4 people found
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
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“Choices charges the most expensive check out services. They charge ......”

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Mar 17,2017
Minithumbdown
By: 'Disgruntle'
Mar 17,2017
2 people found
this helpful
Choices charges the most expensive check out services. They charge my tenant and I for the checkout a total sum of £275.00 and they are so inefficient in refunding the tenant's deposit. The person dealing with this is Daniella. I will NOT ever use them again ...
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Comment on agent fees
Their fees are ridiculous - charge for increasing the rent, for extending the lease, inventory check in and out (both tenant and landlord had to pay them) I can only tell what I paid as landlord, heavens know what the poor tenant had to pay
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“Haven't dealt with several letting agency's and agents choices were ......”

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Feb 24,2017
Minithumbup
By: 'Craig'
Feb 24,2017
1 people found
this helpful
Haven't dealt with several letting agency's and agents choices were the most attentive to my needs and helped me through a difficult time in terms of a property search an even though my situation was having to be dealt with in a rush they did ...
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Comment on agent fees
Excellent agent fees and bar far the most competitive you will find
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By: Curtis ward
Feb 27, 2017
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Just like to say many thanks Craig Goddard, it was a pleasure to help and its lovely to hear such kind words :) p.s thanks for that (MOR) tip !!!! thanks ...

“Having utilised the efficient service Choices provide for many years ......”

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May 30,2016
Minithumbup
By: 'Jake'
May 30,2016
2 people found
this helpful
Having utilised the efficient service Choices provide for many years now, I am more than satisfied with the quality and speed of the process. Customer services, for both landlords and tenants alike, is very strong and boasting experience. Usually I have dealt with the branch ...
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Comment on agent fees
Brilliant
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“I used choices recently for purchase of flat to rent ......”

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May 17,2016
Minithumbup
By: 'Rod'
May 17,2016
1 people found
this helpful
I used choices recently for purchase of flat to rent for me and son my. I am sincerely thank you for your service skills and will choose to speak with you friendly ladies again if need to....
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Comment on agent fees
I thought this was most acceptable
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“I have been a landlord of choices for a while ......”

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May 17,2016
Minithumbup
By: 'Peter'
May 17,2016
1 people found
this helpful
I have been a landlord of choices for a while now and after losing a little confidence with renting my property, I spoke with Emma in the branch. She assured me of my concerns and dealt with them straight away as she had told me ...
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Comment on agent fees
Acceptable
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“Service with a smile! Verity was my agent, nice and ......”

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May 09,2016
Minithumbup
By: 'Michael'
May 09,2016
1 people found
this helpful
Service with a smile! Verity was my agent, nice and friendly and really knew her stuff about the rental process - as I've not had to rent before I had lots of questions for her. Highly recommendable agency....
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Comment on agent fees
Understandable
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“Where to start? Choices have been absolutely wonderful over the ......”

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Apr 25,2016
Minithumbup
By: 'Jack'
Apr 25,2016
1 people found
this helpful
Where to start? Choices have been absolutely wonderful over the years found us a couple of homes now. What with the grandkids and everything we have had to move again so we have more space. The young lady who kindly assisted us we believe was ...
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Comment on agent fees
All in order
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“Verity Price was very helpful in arranging view of the ......”

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Apr 19,2016
Minithumbup
By: 'Alex'
Apr 19,2016
0 people found
this helpful
Verity Price was very helpful in arranging view of the new property and also in the decision making that eventually worked well....
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“I used Choices to find somewhere for my husband and ......”

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Apr 18,2016
Minithumbup
By: 'Maria'
Apr 18,2016
1 people found
this helpful
I used Choices to find somewhere for my husband and I to rent. We went into the Horley office and were swiftly welcomed by Verity who sat us down, offered us a warm drink each as it was miserable outside and then listened to our ...
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Comment on agent fees
Good
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“Stephen has been a fantastic help with our property search ......”

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Feb 04,2016
Minithumbup
By: 'Dave'
Feb 04,2016
0 people found
this helpful
Stephen has been a fantastic help with our property search and selection. After meeting him at the open house, he and his colleagues were very welcoming and well-informed, answering all of the questions we had. He was on hand for a call or via email ...
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“Rebecca and Rhys were very helpful and understanding throughout the ......”

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Jan 25,2016
Minithumbup
By: 'Rebecca'
Jan 25,2016
1 people found
this helpful
Rebecca and Rhys were very helpful and understanding throughout the whole process and we really appreciated everything they did to accommodate our needs. They listened to our particular requests and requirements and were great throughout....
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Comment on agent fees
Fees are very competitive and fair
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“Very helpful, friendly and keen. I felt confident that staff ......”

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Jan 04,2016
Minithumbup
By: 'Dawn'
Jan 04,2016
1 people found
this helpful
Very helpful, friendly and keen. I felt confident that staff wanted to help and were experienced. All staff were approachable....
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Comment on agent fees
Seem fair
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“Very helpful phonecall, extremely friendly and answered all my questions...”

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Dec 09,2015
Minithumbup
By: 'WH'
Dec 09,2015
1 people found
this helpful
Very helpful phonecall, extremely friendly and answered all my questions...
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“Very good service. Quick and easy move in. Second visit ......”

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Nov 30,2015
Minithumbup
By: 'Sophia'
Nov 30,2015
4 people found
this helpful
Very good service. Quick and easy move in. Second visit was requested and this was done with efficiency. It was also possible for the move in date to be moved two days prior so that we could move in on the weekend. Rebecca and Joe ...
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“Rebecca was always at the other end if the phone ......”

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Nov 26,2015
Minithumbup
By: 'Charlotte'
Nov 26,2015
2 people found
this helpful
Rebecca was always at the other end if the phone to answer any questions I had pkus was very prompt with her replies...
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“They very quickly found me a property suited to my ......”

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Nov 21,2015
Minithumbup
By: 'Laura'
Nov 21,2015
1 people found
this helpful
They very quickly found me a property suited to my needs. Kept me well informed about how references etc were going. Very helpful...
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“Joe Johnson at Choices in Horley is a credit to ......”

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Nov 20,2015
Minithumbdown
By: 'jen'
Nov 20,2015
2 people found
this helpful
Joe Johnson at Choices in Horley is a credit to the company! He was polite, nice, caring and considerate. Very capable and efficient....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:45 PM 06/03/2019 by Andrew Higham

Awards won by Choices, Horley RH6 7PZ



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Branch - Horley, RH6