Portico
Islington, London, N1
3.8/5, 84 reviews
70% recommended
64% sales valuation accuracy
70% sales fee satisfaction

“After years of frustration using the services of a well ......”

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Jul 27,2011
Minithumbup
By: 'JMT10027'
Jul 27,2011
0 people found
this helpful
After years of frustration using the services of a well known London based competitor estate agent I chose to try Edmund Cude's services and I can say I am delighted with that decision.
The terms of our contract were better all around there service and commitment was prompt, courteous and they were completely thorough in making sure all the necessary tasks were undertaken to ensure I was fully compliant with the current legislation governing landlords
I would recommend any person, tenant or landlord, to give them a try

They are a breath of fresh air compared with years of overcharging and thoroughly mediocre service by their primary competition
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Opening Hours
Address

Portico
1 Theberton Street
Islington,London
Greater London
N1 0QY
020 7354 3283

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 64% 70% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 35 24 0 0 0 0 4 1
Areas covered
  • N1
  • N4
  • N5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings DPS
Latest Properties

No Properties

“I would not recommend Portico under any circu......”

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Nov 25,2019
Minithumbdown
By: 'N D'
Nov 25,2019
3 people found
this helpful
I would not recommend Portico under any circumstances and share the same complaints as many of the people on here. While we were renting our flat, we had a lot of trouble reaching them whenever things needed fixing (oven, toilet, heating). Our property manager changed ...
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“I have had problems with Portico since moving......”

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Oct 08,2019
Minithumbdown
By: 'Annamarie Jones'
Oct 08,2019
3 people found
this helpful
I have had problems with Portico since moving in almost one year ago. They change staff on a weekly basis and no one is willing to offer a helping hand when it comes to reporting an issue. They also hire out some of the rudest, ...
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“We were a tenant at a property managed by Por......”

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Aug 14,2019
Minithumbdown
By: 'Jasmine Sudworth'
Aug 14,2019
1 people found
this helpful
We were a tenant at a property managed by Portico. We had no way of contacting our Landlord as their details were not provided in our tenancy agreement. We consistently told Portico about maintenance issues at our flat (as required by our tenancy agreement) and ...
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“Great Service and Support...”

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Apr 09,2019
Minithumbup
Molly
By: 'Marilena'
Apr 09,2019
0 people found
this helpful
Molly was incredibly helpful when I was looking for a flat whilst being out of the country. She arranged video viewings for me and expertly guided me through the whole process. Molly is competent, friendly and extremely responsive to emails....
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N/A
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“Excellent service...”

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Feb 05,2019
Minithumbup
By: 'Simon & Laura'
Feb 05,2019
0 people found
this helpful
Jodie was responsive and courteous throughout our rental process and we would have no hesitation in recommending here to others....
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Comment on agent fees
Excellent
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“Claudiu was very professional, polite and helpful agent to deal with...”

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Nov 19,2018
Minithumbup
Claudiu
By: 'Dawid Tomczyk'
Nov 19,2018
0 people found
this helpful
I have been very pleased with Portico - kept me updated at each stage of my moving into my new place. Claudiu was very professional, polite and helpful agent to deal with - massive thank you for all your help, much appreciated. I am very ...
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“Worst client experience...”

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Oct 31,2018
Minithumbdown
Adam
By: 'Edouard'
Oct 31,2018
3 people found
this helpful
We were so dissatisfied with Portico's service that both us (tenants) and our landlord decided to change to another agency ! And although we are still paying a fee for their services untill the end of our current agreement, they simply decided to stop replying to ...
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“AVOID...”

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Sep 29,2018
Minithumbdown
By: 'Avoid'
Sep 29,2018
3 people found
this helpful
Avoid letting from Portico at all costs. We rented in the Highbury and Islington area and received what can only be described as shockingly awful customer service. Almost all our emails over the course of the year have been ignored from broken boilers to how ...
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“Incompetent...”

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Sep 04,2018
Minithumbdown
By: 'Anytka'
Sep 04,2018
3 people found
this helpful
They do not know how to read their own contract. I was charged for cleaning which I did. The report from the clerk showed that the flat was left professionally clean, I asked why they took money for cleaning? the reply was an outrageous lie: "...
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“Head office is the worst...”

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Jul 25,2018
Minithumbdown
By: 'JBlack'
Jul 25,2018
2 people found
this helpful
It's been a full month since our moving out date and no updates from Portico on our deposit. We have requested it for the 3rd time and still no communication from Portico. Portico also likes to take advantage of their clients. Despite clearly stating in ...
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Comment on agent fees
Extremely bad. Very high and no management of flats.
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“Review...”

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Jul 25,2018
Minithumbdown
Molly
By: 'Matt Hardy'
Jul 25,2018
0 people found
this helpful
I was very impressed with Molly for a number of reasons. She was punctual for every visit and replied to any email or questions very quickly. She was also able to facilitate between ourselves as tenants and the landlord while providing advice which pretty quickly ...
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N/A
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“House renting made easy...”

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Apr 20,2018
Minithumbup
Molly
By: 'Lidija'
Apr 20,2018
0 people found
this helpful
I would highly recommend Molly and Portico agency to everybody. Molly was extremely helpful, she made the renting process very easy, answered all my questions on a timely basis (I just moved to UK and renting process in London was new for me). I saw ...
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“Myself and my brother were looking for a property to ......”

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Feb 20,2018
Minithumbup
Molly
By: 'Adam'
Feb 20,2018
0 people found
this helpful
Myself and my brother were looking for a property to rent in London. We saw 2 properties with Molly Derbyshire. We were impressed by the professional attitude and thoroughness, it is also very gratifying when you know there will be an almost instant response to any ...
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“Adam has shown an exceedingly high degree of dedication in ......”

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Feb 09,2018
Minithumbup
Adam
By: 'Juliet & Chris'
Feb 09,2018
1 people found
this helpful
Adam has shown an exceedingly high degree of dedication in helping us find new tenants for our flat in a lax period in the rental marker (January) and succeeded in finding appropriate tenants suited to us with a minimum voidperiod . I cannot recommend him highly ...
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Comment on agent fees
A little higher than average but I expect that as they offer higher than standard service (we have used them since 2011).
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“Molly was friendly, available at all times, diligent, looking at ......”

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Feb 07,2018
Minithumbup
Molly
By: 'AVG'
Feb 07,2018
1 people found
this helpful
Molly was friendly, available at all times, diligent, looking at all details and delivered us with a good customer service...
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“Had the occasion to ask for a remplacement annual statement ......”

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Jan 22,2018
Minithumbup
By: 'Gary'
Jan 22,2018
0 people found
this helpful
Had the occasion to ask for a remplacement annual statement of account for tax purposes, and the item was sent by return to me and my accountant. An excellent, expeditious and courteous service....
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“Molly was polite, helpful and punctual when we arranged to ......”

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Jan 18,2018
Minithumbup
Molly
By: 'Ruth Lewis'
Jan 18,2018
1 people found
this helpful
Molly was polite, helpful and punctual when we arranged to visit the property. When she was unable to answer a question, she was very quick to find an answer and let us know. We were very satisfied with the service....
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“Molly handled our letting very professionally and was quick and ......”

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Jan 18,2018
Minithumbup
Molly
By: 'Daniel Cole'
Jan 18,2018
0 people found
this helpful
Molly handled our letting very professionally and was quick and responsive at every stage of the process. We will definitely be referring Portico to friends and family....
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Comment on agent fees
Good
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By: SARADAPRASAD
Jul 10, 2019
View all comments (1)
Molly handled our letting very professionally and was quick and responsive. She is very friendly . She was good asset for Portico Excellent Job! ...

“Responsive and helpful until payment received and contracts signed, then ......”

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Oct 27,2017
Minithumbdown
By: 'Angry tennant'
Oct 27,2017
4 people found
this helpful
Responsive and helpful until payment received and contracts signed, then silence. Numerous issues in my property, endless emails sent and voicemails left to no response....
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“An awfully poor agency that does not bother about you ......”

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Oct 10,2017
Minithumbdown
By: 'Portico'
Oct 10,2017
2 people found
this helpful
An awfully poor agency that does not bother about you once they've collected the initial payments. We moved into a flat that was not professionally cleaned and some areas were left terribly unhygienic (food still in the microwave for example). When we told our property ...
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“Chose the flat after seeing central heating radiators in all ......”

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Sep 20,2017
Minithumbdown
By: 'M.O.'
Sep 20,2017
7 people found
this helpful
Chose the flat after seeing central heating radiators in all rooms. Turns out the agent omitted to mention that the central heating wasn't working. Despite admitting that this was their fault, they have refused to rectify. On top of this the man in charge does ...
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“Really bad experience. Property manager was extremely rude and declined ......”

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Sep 19,2017
Minithumbdown
By: 'Sanna'
Sep 19,2017
4 people found
this helpful
Really bad experience. Property manager was extremely rude and declined to answer any questions asked, communication was poor ad the flat was left in a horrendous condition by the previous tenants....
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By: Kunal Khemlani
Oct 10, 2017
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The handyman was arranged 4 days after we notified portico first of all. Also, Portico did not inform us that the handyman was going to enter our flat without us being there and we had to find out ourselves on the day when we called in. We did not appreciate the handyman entering our flat without our consent. ...

“*Good until they receive any money.Rebecca showed us round ......”

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Sep 10,2017
Minithumbdown
Claudiu
Adam
By: 'Mark'
Sep 10,2017
4 people found
this helpful
* Good until they receive any money. Rebecca showed us round the flat and was very friendly and helpful. We were then handed to Claudiu who accepted our holding deposit without problem. The process of reference collection was slow and required us emailing to chase what ...
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Comment on agent fees
It is well known that the fees are expensive for this letting agents and you would expect the service to reflect this - it does not.
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By: James
Oct 24, 2018
View all comments (1)
This is pretty much EXACTLY what we experienced. I would NOT recommend using them. ...

“Rebekah was extremely helpful and responsive to all of our ......”

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Aug 08,2017
Minithumbup
By: 'Elizabeth and Jan'
Aug 08,2017
0 people found
this helpful
Rebekah was extremely helpful and responsive to all of our questions. She was also very efficient and thorough in facilitating all of the stages in the renting of our new flat. We are very grateful for her assistance and would definitely recommend her service (and ...
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“Since moving into our rental flat in March, Alicja Skuza ......”

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Jul 05,2017
Minithumbup
By: 'abc'
Jul 05,2017
1 people found
this helpful
Since moving into our rental flat in March, Alicja Skuza has been an excellent manager of the property. She has been prompt to reply to and follow up on enquiries, quick to arrange repairs, and polite and professional in her communication. Thanks Alicja....
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Comment on agent fees
These fees are exorbitant. We managed to bargain them down but not as far as we would like. I am looking forward to new laws coming into place that ban these fees -- in my view it is an extortionate and unfair practice that prospective tenants should not be subjected to.
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“One of the most unprofessional experience in renting I have ......”

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May 06,2017
Minithumbdown
By: 'Frank'
May 06,2017
2 people found
this helpful
One of the most unprofessional experience in renting I have ever lived, avoid this company at all costs. They managed to literally fail every possible thing in tenancy, cleaning, contracts, payments, delivery of keys, to name a few. Don't waste your time with them....
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Comment on agent fees
Agent fees are reasonable
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“Being new to London, Ben and I really appreciated an ......”

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Apr 25,2017
Minithumbup
By: 'Nicole'
Apr 25,2017
0 people found
this helpful
Being new to London, Ben and I really appreciated an honest and reliable agent. Claudiu was helpful, professional and always responded promptly with any questions. Rebekah who conducted our viewing was also extremely helpful and friendly. All in all, Rebekah's team was a delight to ...
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Comment on agent fees
We are new to London but Portico's fees seemed on the higher end compared to our agents we dealt with
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:06 AM 30/10/2017 by allAgents

Awards won by Portico, London N1 0QY


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