100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
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2024
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Nov 03,2014
Nov 03,2014
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From the moment we contacted Chesneys they were professional and promt and we knew we had chosen the right agent. We found them from seeing SOLD boards going up almost as quick as the For Sale signs had been put there, it was Benn came to value our flat. He was friendly yet professional and we felt confident he would get us the buyers and sale we wanted. Within 3 days the flat had sold. We had a long process after, just due to usual house buying/selling hold ups but Benn was in constant contact with us and even helped speak to our solicitor and our sellers estate agent as well. Towards the end of the process Benn went away on holiday and he left our sale with a colleague, but that didn't stop Benn being at the end of the phone to help with anything we needed to speed things up. The sale went through and on moving day it was Benn who came to collect our keys and wish us well and has been in contact since to see how we are enjoying our new home. We wouldn't hesitate to recommend Chesneys to anyone wanting to sell, a new company, but we think it will just go from strength to strength and we wish Benn and his team well.
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Latest Reviews
31st Oct 2014
reviewed by 'Antonella'
Opening Hours
Address
Chesneys Estate Agents
Southbridge House, Southbridge Place
Croydon
Surrey
CR0 4HA
020 3725 3019
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £250,000 |
| Lettings | 100% | 99% | £1,400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Croydon, South Croydon, Thornton Heath,
- Streatham, Mitcham, Purley, Sutton, Wallington,
- Carshalton, West Norwood & South Norwood
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Nov 03,2014
Nov 03,2014
0
people found
this helpful
this helpful
From the moment we contacted Chesneys they were professional and promt and we knew we had chosen the right agent. We found them from seeing SOLD boards going up almost as quick as the For Sale signs had been put there, it was Benn came ...
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Oct 31,2014
Oct 31,2014
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I found Croydon's Chesney's Estate Agents very professional and at the same time friendly. I have used the service of Estate agents before and found their service unsatisfactory. I was very pleasantly surprised by the good service I was getting from Chesney's Estate. I felt ...
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Comment on agent fees
The Agents fee was Resonable
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Comments and Complaints,
We are committed to providing a high quality, passionate and professional service to all our clients. One of the ways in which we can continue to improve our service to you and our other clients is by listening and responding to your comments and complaints. We are always pleased to receive your comments about our service. It is useful for us to know when we have done a good job, as well as when things have gone less well. This helps us maintain and enhance our service to all our clients. Please click here to send us any comments you may have to help us improve our service. We hope you will be fully satisfied with the service you receive from Chesney`s, but if you have a complaint about our service we want to hear from you. We will take your complaint seriously, and will address it and respond to it as quickly as possible.
Please find below details on our full complaints policy:-
To discuss a dispute or make a complaint relating to the service or conduct of Chesney`s Estate Agents Limited or one of its staff, you should follow the steps below until a satisfactory conclusion is reached;
Step. 1: In the first place you should telephone 020-3725-3019 and ask for the customer services manager to discuss the matter and see if a resolution can be reached verbally.
Step. 2: If we are unable to resolve your dispute or complaint verbally over the phone then we will invite you to document your issues in writing addressed (via recorded delivery mail) to The Customer Services Manager. We would endeavour to provide a detailed response within 21 days.
Step. 3: If you are still unsatisfied with our response then you should write a letter in reply this time addressed (via recorded delivery mail) to Greg Hedges. We would endeavor to provide a further detailed response within 21 days.
Step. 4: If following our second letter you are still dissatisfied and we are unable to find any common ground then you should advise us in writing via a letter addressed (via recorded delivery mail) to Benn Churchill that you intend to refer the matter to the TPO “The Property Ombudsmen”. You should then document your issues in writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX.
Step. 5: In the very unlikely event; following the intervention of the The Property Ombudsmen you are still dissatisfied and we are unable to find any common ground you should advise us in writing via a letter addressed to Benn Churchill (Sales) or Mehmet Bayram (Lettings) that you intend to refer the matter to your solicitors and we will then refer the matter to ours.
NB: All letters to Chesney`s Estate Agents Limited, Southbridge House, Southbridge Place, Croydon, Surrey CR0 4HA
Last updated at 12:01 PM 31/10/2014 by allAgents
We are committed to providing a high quality, passionate and professional service to all our clients. One of the ways in which we can continue to improve our service to you and our other clients is by listening and responding to your comments and complaints. We are always pleased to receive your comments about our service. It is useful for us to know when we have done a good job, as well as when things have gone less well. This helps us maintain and enhance our service to all our clients. Please click here to send us any comments you may have to help us improve our service. We hope you will be fully satisfied with the service you receive from Chesney`s, but if you have a complaint about our service we want to hear from you. We will take your complaint seriously, and will address it and respond to it as quickly as possible.
Please find below details on our full complaints policy:-
To discuss a dispute or make a complaint relating to the service or conduct of Chesney`s Estate Agents Limited or one of its staff, you should follow the steps below until a satisfactory conclusion is reached;
Step. 1: In the first place you should telephone 020-3725-3019 and ask for the customer services manager to discuss the matter and see if a resolution can be reached verbally.
Step. 2: If we are unable to resolve your dispute or complaint verbally over the phone then we will invite you to document your issues in writing addressed (via recorded delivery mail) to The Customer Services Manager. We would endeavour to provide a detailed response within 21 days.
Step. 3: If you are still unsatisfied with our response then you should write a letter in reply this time addressed (via recorded delivery mail) to Greg Hedges. We would endeavor to provide a further detailed response within 21 days.
Step. 4: If following our second letter you are still dissatisfied and we are unable to find any common ground then you should advise us in writing via a letter addressed (via recorded delivery mail) to Benn Churchill that you intend to refer the matter to the TPO “The Property Ombudsmen”. You should then document your issues in writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX.
Step. 5: In the very unlikely event; following the intervention of the The Property Ombudsmen you are still dissatisfied and we are unable to find any common ground you should advise us in writing via a letter addressed to Benn Churchill (Sales) or Mehmet Bayram (Lettings) that you intend to refer the matter to your solicitors and we will then refer the matter to ours.
NB: All letters to Chesney`s Estate Agents Limited, Southbridge House, Southbridge Place, Croydon, Surrey CR0 4HA
