Norwich, NR2
2.8/5, 20 reviews
45% recommended
75% lettings valuation accuracy
33% lettings fee satisfaction



Property Features


“Contracts were exchanged on 30/10/14 on an investment property I have ......”

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Nov 01,2014
Minithumbup
By: 'PennyM'
Nov 01,2014
0 people found
this helpful
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb!

Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking price very quickly. This prospective purchaser pulled out after a month, during which my tenants gave notice. The property was then advertised and a number of prospective purchasers were found. Within a few weeks I had another asking price offer. The searches and survey took a while and then the buyer was making promises of deposit funds over quite a few more weeks and the funds were not appearing. Danielle was tireless in trying to resolve this issue and kept me informed throughout. She chased all parties involved courteously but very efficiently. She never once showed signs of impatience when I rang, sometimes every day, even when she had a heavy cold and was the only one in the office. Danielle has followed my wishes from the beginning and I cannot fault her - especially as she suffered a sudden bereavement during this time.

However, I did find the delay between having a phone call or email confirmation of an event and the letter generated by head office, very confusing at times. I do not see why all of these letters were necessary (not very eco-friendly). There was sometimes a gap of a week or more between the event and the letter, by which time things had moved on. I don't really approve of the letters I received either. The back is completely purple, which seems such a waste of ink

There were also times when there was only one person in the office, causing them unnecessary extra stress.

On the whole, though, I was very impressed with the service I received from Haarts and would gladly recommend them.
Was this helpful? Yes
By: Customer Relations Manager
Nov 24, 2014
Hi Penny,

Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on.

Many thanks

Melanie Smith
Customer Relations Manager

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Opening Hours
Address

haart
18 Queen Street
Norwich
Norfolk
NR2 4SQ
01603 761600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 33% £525 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 2 5 4 1 1 0 1 2
Areas covered
  • NR2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Had a property inspection with Becky, so frie......”

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Jul 10,2023
Minithumbup
Becky
By: 'Sarah'
Jul 10,2023
0 people found
this helpful
Had a property inspection with Becky, so friendly and helpful...
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“Daniel at the Norwich branch was both frien......”

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Nov 23,2022
Minithumbup
Daniel
By: 'Amanda Javes'
Nov 23,2022
0 people found
this helpful
Daniel at the Norwich branch was both friendly and professional in his dealings with us .He was happy to make multiple viewings and then organise further appointments and always followed up with a courtesy call . Although we ended up securing a property through a different ...
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“scammed us and left us homeless...”

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Oct 03,2022
Minithumbdown
By: 'Nfjdi'
Oct 03,2022
0 people found
this helpful
Branch manager at the time had scammed us out of £2000, landlord of the property had no idea we were moved into their property. He had stolen keys. We were left to rot and pushed into homelessness with newborn children. Absolutely no care in the world. ...
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“Absolutely terrible & unprofessional team of ......”

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Aug 28,2022
Minithumbdown
By: 'S'
Aug 28,2022
0 people found
this helpful
Absolutely terrible & unprofessional team of people. So unresponsive and rude. AVOID Norwich branch at all costs. Property manager extremely rude and unhelpful as well as the rest of the staff, AVOID NORWICH BRANCH...
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“WARNING LANDLORDS - If I could rate these unp......”

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Feb 22,2022
Minithumbdown
By: 'Peter'
Feb 22,2022
3 people found
this helpful
WARNING LANDLORDS - If I could rate these unprofessional people with 0 stars I would, I rented my property out with these clowns for one year as I work overseas, I returned home to find my things stolen by one of their Employees, this is now ...
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By: Cressie Morgan
Feb 22, 2022
View all comments (1)
Dear Peter As this relates to a criminal matter, it would not be appropriate to comment. However we are as always happy to discuss this further with you. Please contact me at your earliest convenience. ...

“This situation what MRS.RACHEL get us in is u......”

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Sep 25,2020
Minithumbdown
Rachel
By: 'Dominika'
Sep 25,2020
1 people found
this helpful
This situation what MRS.RACHEL get us in is unbelievable! We rushed to moved and this lady just use this situation to cheat and fraud us. She send us fake property video.First at all she was speaking all the time about two bedrooms property ...
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“Poor Service and Deposit Issues...”

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Feb 18,2020
Minithumbdown
By: 'Dan'
Feb 18,2020
2 people found
this helpful
Would not recommend renting through Haart as their customer service is terrible at all stages. We had a rocky experience arranging viewings with them; their agent showed up late and clearly wasn't familiar with the property and online photos for the listing were clearly for ...
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“I’ve dealt with Ms Rachel Bartholomew letting......”

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Jan 30,2020
Minithumbup
Rachel
By: 'Mariam'
Jan 30,2020
0 people found
this helpful
I’ve dealt with Ms Rachel Bartholomew letting Department in Norwich and am very pleased with my experience. She is very hard working, helpful and professional person. Managed to let our property within short period. Always reply to her emails promptly.. very happy to deal ...
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“I would like to thank Paul Cobb for his great......”

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Aug 21,2019
Minithumbup
Paul
By: 'Patricia'
Aug 21,2019
0 people found
this helpful
I would like to thank Paul Cobb for his great input in selling my property. An extremely well mannered, informative and fun to be with guy who really knows his stuff. So much so that my house has been sold. Can totally confide in him ...
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“Erin McGregor...”

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Jun 12,2019
Minithumbup
By: 'Mark'
Jun 12,2019
0 people found
this helpful
We would like to thank Erin McGregor for all her help with my proposed move to Norwich. She has kept us informed at every step during our move and has always been very polite and professional. If you are fortunate enough to have her deal ...
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“Open House Saturday, full asking price Monday...”

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Apr 30,2019
Minithumbup
Joshua
By: 'Al'
Apr 30,2019
0 people found
this helpful
Really well presented pictures. All of the staff I dealt with knew exactly what was going on and had clearly done their homework. Open house on the Saturday. Despite the most awful weather in months full asking price was offered chain and mortgage free first ...
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Comment on agent fees
Not cheap, but to be fair I they've properly earned it.
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“Too much to say !!!!! Awful...”

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Mar 23,2019
Minithumbdown
By: '...'
Mar 23,2019
3 people found
this helpful
I don't really know where to begin ! First thing we didn't get keys when told we would and had to be old of the current property ASAP so this caused problems. We also got over charged after bring it up they did refund When we ...
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Comment on agent fees
Seem good and cheap but after you move in and have issues like these then u juat wish u paid more elsewhere and got a better experience
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“Not good enough...”

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Mar 18,2019
Minithumbdown
Samuel
By: 'Darren'
Mar 18,2019
1 people found
this helpful
Everything began well, friendly service and it seemed to be going smoothly. However, things changed when the chain took longer to complete than expected. Members of staff were rude, the buyer was prioritised over us (the seller), and pressure was put on us to move ...
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Comment on agent fees
We didn't have to pay anything, thank goodness, but their quote was twice what we ended up paying
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“Great service...”

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Mar 07,2019
Minithumbup
Samuel
By: 'Amanda'
Mar 07,2019
0 people found
this helpful
Samuel Patrick at Haarts, Norwich, has been very helpful and instrumental in the sale of our property. Not only has he, along with his team, found us great buyers but he has kept us informed and updated along the way. Nothing has been too much ...
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Comment on agent fees
Fees are competitive and acceptable.
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“Absolutely useless...”

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Jan 27,2019
Minithumbdown
By: 'Nikki'
Jan 27,2019
4 people found
this helpful
Absolutely useless, can't answer the phone, can't ring back, unreasonable terms and conditions, rude and unprofessional, had to go to the ombudsman. Do not use this company...
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Comment on agent fees
Appalling. They tie you up for 4 months worth of rent. Ie £500 pm, they want £2000 in fees before you can leave, be very careful.
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“Excellent Service...”

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Dec 20,2018
Minithumbup
Emily
By: 'Chris'
Dec 20,2018
0 people found
this helpful
We were experiencing difficulties obtaining information from our current letting agents. Emily Spall-Hanson was able to step in and resolve this efficiently & effectively for us. Communication from her during the process was excellent and put us at ease, especially as we were moving over the ...
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Comment on agent fees
I would recommend the agent based on the service received. The fees are a little high. You can't choose the agent though, only the property.
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“Do not use if you are a student. Look elsewhere. ......”

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Aug 23,2017
Minithumbdown
By: 'Aaikh'
Aug 23,2017
7 people found
this helpful
Do not use if you are a student. Look elsewhere. Four friends and I were looking for a student house to rent for the next academic year, and after seeing an ad on Rightmove, we found a house we liked with Haart. The viewing was ...
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Was this helpful? Yes
By: Tracey Fisher
Aug 24, 2017
View all comments (1)
Hi Aaikh, I am very sorry to hear that you are disappointed with your experience of Lettings, however you have posted your comments on the Estate Agency Residential Sales webpage so unfortunately I am unable to respond to your comments.I have forwarded your concerns to the relevant branch. ...

“Contracts were exchanged on 30/10/14 on an investment property I have ......”

Share on :
Nov 01,2014
Minithumbup
By: 'PennyM'
Nov 01,2014
0 people found
this helpful
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb! Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Nov 24, 2014
View all comments (1)
Hi Penny, Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on. Many thanks Melanie Smith Customer Relations Manager ...

“We are a military family and posted overseas. Because of ......”

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Aug 10,2014
Minithumbdown
By: 'Lisa'
Aug 10,2014
5 people found
this helpful
We are a military family and posted overseas. Because of the difference in time it makes it terribly difficult to communicate so when we do it's imperative that we trust that business will be taken care of. We rely on HAART to look out for ...
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By: Customer Relations Manager
Aug 12, 2014
View all comments (3)
Dear Lisa, We are really sorry to hear about your experience. Please could you email us the details (including property details) so we can look in to this and rectify the situation: [email protected]. Many thanks, Melanie Smith, Customer Relations Manager. ...

“I do not understand why there are properties available for ......”

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Jan 29,2014
Minithumbdown
By: 'jhene'
Jan 29,2014
2 people found
this helpful
I do not understand why there are properties available for let in Norwich, and yet they go ahead to say they are not available.All because the person interested in renting the property is a student.I find this very offensive and something should be ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:29 PM 24/08/2017 by Tracey Fisher

Awards won by haart, Norwich NR2 4SQ



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