Ealing, London, W5
2.2/5, 26 reviews
35% recommended
100% sales valuation accuracy
80% sales fee satisfaction

“I was told off by the "lettings manager" over the ......”

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Jun 28,2011
Minithumbdown
By: 'Maria'
Jun 28,2011
5 people found
this helpful
I was told off by the "lettings manager" over the phone when trying to arrange a viewing. Apparently asking them to show you more than 2 properties is too much. I was told that I don't know what I want and that they are not going to waste their time on someone like me. This person made me feel like a complete idiot. I heard that estate agents can be ruthless, but I didn't expect this kind of attitude at all.
Was this helpful? Yes
By: andgry ealing
Nov 14, 2011
maria, it sounds like you were the lucky one. we are landlords and were taken to the cleaners by the same letting manager. they asked as to go in sign our contracts and our tenants would do the same. they then forged and changed bits in the contract and now we are locked in a years contract awith totally unsuitable tenants who cant even afford the rent. they are greedy pigs

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Opening Hours
Address

haart
42 The Broadway
Ealing,London
Greater London
W5 2NP
020 8579 3161

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 80% £160,000 £160,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 6 4 8 2 1 2 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales
Latest Properties

No Properties

“Don’t let the sales team fool you!...”

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Jun 15,2020
Minithumbdown
By: 'Anonymous'
Jun 15,2020
1 people found
this helpful
Don’t let the sales team fool you, once they’ve handed your property to the property management team you’ll be paying monthly for awful service and constant mistakes. If you need someone to manage your property to reduce your risk of headaches, Haart ...
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Was this helpful? Yes

“It was clear that the agent was trying to be ......”

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Mar 16,2020
Minithumbup
By: 'Marina'
Mar 16,2020
0 people found
this helpful
It was clear that the agent was trying to be helpful even though the landlord was not communicating at all. I appreciate that the agent did an effort to help me, however their offices are extremely difficult to contact as the lines are always busy. ...
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Was this helpful? Yes

“Shockingly bad experience...”

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Feb 16,2020
Minithumbdown
By: 'Alex Ivashkevich'
Feb 16,2020
0 people found
this helpful
Ridiculously unprofessional property management. I would recommend tenants and landlords to STAY AWAY as much as possible. You will waste your nerves, time and they will charge you fees no other agencies usually do and won’t be even bothered to explain and provide evidences ...
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Was this helpful? Yes

“Avoid at any cost...”

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Nov 27,2019
Minithumbdown
By: 'Karl'
Nov 27,2019
1 people found
this helpful
Avoid this branch and company at any cost, No customer service, they do not care about your property, they good to landlord only when the property with them, once let then you done with it, no formal complain procedure so you screwed up....
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Was this helpful? Yes

“Avoid...”

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Nov 18,2019
Minithumbdown
By: 'Mark'
Nov 18,2019
1 people found
this helpful
Avoid dealing with this company and the branch..they will chase you until your property available for let once the property lets you need to chase them for the rent....
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Was this helpful? Yes

“Withholding deposit...”

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May 30,2019
Minithumbup
By: 'Eastcote rental'
May 30,2019
1 people found
this helpful
Really poor experience of this Haart branch. They wouldn't return our deposit and told us there was 'intent to deduct' and wouldn't let us clarify changes to inventory report. They didn't speak to the landlord to confirm any of the 'intent to deduct' and told ...
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Was this helpful? Yes

“Extremely helpful...”

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Dec 15,2018
Minithumbup
By: 'Sarrah'
Dec 15,2018
0 people found
this helpful
I'd like to thank Mohsin for his helpful and professional conduct throughout. I was able to contact him anytime even on weekends and he was always very happy to assist....
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Comment on agent fees
I thought the fees were competitive and reasonable
Was this helpful? Yes

“Thank You for everything...”

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Oct 25,2018
Minithumbup
By: 'Mariusz'
Oct 25,2018
0 people found
this helpful
I would like to say a big thankyou to Scott and Kasia for helping me search for my next family Home. They were very understanding and profesional throughout the whole process. Thank You...
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Was this helpful? Yes

“Excellent Service...”

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May 15,2018
Minithumbup
By: 'Stoyan'
May 15,2018
0 people found
this helpful
We thank Scott for the excellent help. This is the first time we are using this company and we are very pleased with the service. He was very helpful and was clearly experienced in his sector....
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Was this helpful? Yes
By: ross collings
May 16, 2018
View all comments (1)
Hi Stoyan, Thank you very much for your kind review of our Ealing branch, we're thrilled to hear you received a great first-time experience. Regards Ross ...

“Thank you Scott and Miraj for everything you have done ......”

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Feb 19,2018
Minithumbup
By: 'Alida'
Feb 19,2018
0 people found
this helpful
Thank you Scott and Miraj for everything you have done for us in seeling our Flat and buying our beautiful new home. You helped us through a difficult transaction, and with so much expertise. You are a fantastic Estate Agent, and a brilliant team, you ...
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Comment on agent fees
Good
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I cannot praise Scott Hall of Haart Estate Agent too ......”

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Jan 22,2018
Minithumbup
By: 'John Zylinski'
Jan 22,2018
0 people found
this helpful
I cannot praise Scott Hall of Haart Estate Agent too highly! I had a property on the market in Chiswick which I was not desperate to sell. He got me an offer which I turned down. Scott managed to persuade the buyer to increase it ...
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Comment on agent fees
Good Agent's Fees!
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Horrifying customer service. From the first moment in which we ......”

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Jan 17,2018
Minithumbdown
By: 'Jane'
Jan 17,2018
1 people found
this helpful
Horrifying customer service. From the first moment in which we were lied to about the time of move-in, to the time living there, during which it was impossible to get help in the place (were only given 1 set of keys for 3 people, lift broken, stove ...
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Comment on agent fees
Excessive
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to help@haart.co.uk so we can look into your experience. Thank you, Regards Ross ...

“my opinion i have the best of customers services for ......”

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Oct 12,2017
Minithumbup
By: 'antonio'
Oct 12,2017
0 people found
this helpful
my opinion i have the best of customers services for a letting company so far in my time in UK , Pasuale take serious hes job and he help me and do hes best to fine the best he can for me , And Poonam she was ...
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Comment on agent fees
Pasquale he take serious hes job and help me to fine the best i can afford whit my family and help me to keep my savings to my future house
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Pasquale was great with helping with our flat hunt. He ......”

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Oct 06,2017
Minithumbup
By: 'Anna'
Oct 06,2017
0 people found
this helpful
Pasquale was great with helping with our flat hunt. He is very friendly and determined to search for suitable options. Fantastic agent, very attentive and honest, thank you :)). Anna Winek...
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Comment on agent fees
Good
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Utterly appalling standard of service from Poonam from start to ......”

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Apr 26,2017
Minithumbdown
By: 'PN'
Apr 26,2017
2 people found
this helpful
Utterly appalling standard of service from Poonam from start to finish and a generally terrible experience as a tenant. A catalogue of errors from initial collection of deposit right through to taking 5 weeks to get my deposit back! I would not recommend using this agency ...
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Comment on agent fees
Given that they are utterly useless, I would say their fees are bad.
Was this helpful? Yes
By: SK
Jun 19, 2018
View all comments (3)
I have never dealt with such an incompetent agent in my life. Poonam Begraj handled our tenancy and there were errors every step of the way. In fact, not one thing was done correctly. I could not believe how clumsy, rushed and unprofessional the entire process was. She was extremely rude and very unfriendly. I don't know how someone could make so many mistakes when they have apparently been in the job for years... I would avoid this agency. ...

“I would never use this estate agent again as fees ......”

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Feb 02,2016
Minithumbdown
By: 'NB'
Feb 02,2016
4 people found
this helpful
I would never use this estate agent again as fees are extortionate and service is very poor. Do not investigate problems you have reported even if it affects your health. Very bad service....
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes
By: haart Estate Agents
Feb 02, 2016
View all comments (1)
Hi there, We're sorry to hear about your poor experience with us. Please get in touch at help@haart.co.uk and we can investigate this for you. Regards, Ross ...

“i was shown some clients for my property. i had ......”

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May 04,2015
Minithumbdown
By: 'pritam'
May 04,2015
3 people found
this helpful
i was shown some clients for my property. i had an offer, but initially Haart had my rent per month wrong on their website. my initial dealings were with Mohsen ali, known as MO, who was polite and listening to my requirements on our first ...
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What agent could do to change your mind?
explain breakdown of costs involved, fees. change my percentage to 7 % as initially agreed
Attached Filesnbsp;
Comment on agent fees
very high fee, over 2 months rent from my case
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Pritam, I am so sorry to hear about your experience. Please email help@haart.co.uk so we can investigate this for you. Many thanks, Melanie Smith Customer Relations Manager ...

“Very bad experience with the agents. Started off by delaying ......”

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Jan 22,2015
Minithumbdown
By: 'Armani'
Jan 22,2015
0 people found
this helpful
Very bad experience with the agents. Started off by delaying the move in date and pressurising to contact the home let and putting the fault on us. I am not sure why they charged £500 as fee. The nightmare carried on as the contract was emailed ...
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What agent could do to change your mind?
I think they should employ staff with better attitudes or send them to a customer services training
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Feb 04, 2015
View all comments (1)
Hi Armani, I'm sorry to hear about this. Please email us with your property address and the full details so we can investigate this for you. Many thanks Melanie Smith Customer Relations Manager ...

“The agent market strategy was totally wrong. The sales people ......”

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Jun 05,2014
Minithumbdown
By: 'Cal'
Jun 05,2014
0 people found
this helpful
The agent market strategy was totally wrong. The sales people selling the property were like blank canvas knew nothing of the area and unable to hold conversation with the viewers at open houses. Peter Was full of rubbish trying the gift of the gab every ...
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What agent could do to change your mind?
Been honest!
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Jun 05, 2014
View all comments (1)
Dear Cal, We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you - please email the full details to customercare@haart.co.uk Many thanks, Melanie Smith, Customer Relations Manager ...

“Most unhelpful. At first it was almost impossible to hear ......”

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Jan 20,2014
Minithumbdown
By: 'Flatseeker'
Jan 20,2014
1 people found
this helpful
Most unhelpful. At first it was almost impossible to hear the person due to the loud music playing in the background, had to ask three times for it to be turned down before it was (reluctantly). Then the person refused to say if the property ...
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Was this helpful? Yes

“The letting team are incredibly rude , unhelpful and liars to ......”

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Nov 06,2013
Minithumbdown
By: 'Unhappy customer'
Nov 06,2013
1 people found
this helpful
The letting team are incredibly rude , unhelpful and liars to the point that they could be classified as crooks!!! They delayed most of the application delayed the payment of the first month rent which got me into a bad start with the landlord! They love ...
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Was this helpful? Yes

“Hi,I rented a property with Haart in Feb 2012. They ......”

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Jul 08,2013
Minithumbdown
By: 'Arun'
Jul 08,2013
2 people found
this helpful
Hi, I rented a property with Haart in Feb 2012. They gave me the property totally trashed. It didnt have water, bathroom didnt have a door, the carpets smelled like dead rats, the lights didnt work, all the wirings were exposed, the windows and curtains were ...
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What agent could do to change your mind?
1) The agent could have made maintenance fixes once on 3 months at least. 2) They should have only given the keys to the property making sure it had water, doors, wirings done properly 3) They should have let the tenant know that the contract has been renewed even though they said it was 4) Its just cheap to ask someone to leave and then make them stay back to pay rent for 2 months.
Attached Filesnbsp;
Was this helpful? Yes

“DO NOT ever think to rent from this agent!!This ......”

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Dec 21,2012
Minithumbdown
By: 'DO NOT'
Dec 21,2012
6 people found
this helpful
DO NOT ever think to rent from this agent!! This is the worst business organization you can come across as "estate agents"! They are all smiles untill you sign the deposit agreement after they can't care less. On the top of that, they changed the ...
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Was this helpful? Yes

“I own a flat in a small block for which ......”

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Apr 05,2012
Minithumbdown
By: 'Angry of Ealing'
Apr 05,2012
4 people found
this helpful
I own a flat in a small block for which the owners have formed a Right To Manage company. Haart were appointed by a mortgage company to resell one of the flats that had been repossessed. Without asking permission they banged one of their 'For ...
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Was this helpful? Yes

“They are sharks, ruthless, vicious, unscrupulous, cheats, and very greedy. ......”

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Aug 19,2011
Minithumbdown
By: 'andgry ealing'
Aug 19,2011
4 people found
this helpful
They are sharks, ruthless, vicious, unscrupulous, cheats, and very greedy. we are landlords and have been entred into a years contract under false information. they should be closed down....
read full review
What agent could do to change your mind?
honesty
Attached Filesnbsp;
Was this helpful? Yes
By: andgry ealing
Nov 11, 2011
View all comments (2)
I already contacted you and the reply i got to from the area director was that he was happy with the level of service provided although the contract was manipulated they withheld vital information i.e. the person concerned was a bout to go on maternity with no savings or ablilty to pay for the rent and now she is a total nighmare and we can not get her out. ...

“I was told off by the "lettings manager" over the ......”

Share on :
Jun 28,2011
Minithumbdown
By: 'Maria'
Jun 28,2011
5 people found
this helpful
I was told off by the "lettings manager" over the phone when trying to arrange a viewing. Apparently asking them to show you more than 2 properties is too much. I was told that I don't know what I want and that they are not going ...
read full review
Was this helpful? Yes
By: andgry ealing
Nov 14, 2011
View all comments (1)
maria, it sounds like you were the lucky one. we are landlords and were taken to the cleaners by the same letting manager. they asked as to go in sign our contracts and our tenants would do the same. they then forged and changed bits in the contract and now we are locked in a years contract awith totally unsuitable tenants who cant even afford the rent. they are greedy pigs ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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