Glocal Residential
City Centre, Birmingham, B5
2.1/5, 11 reviews
36% recommended
43% sales valuation accuracy
43% sales fee satisfaction
50% lettings valuation accuracy
38% lettings fee satisfaction



Property Features

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“I don't understand what all the fuss is about. I ......”

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Oct 29,2014
Minithumbup
Brian
By: 'Sarah'
Oct 29,2014
3 people found
this helpful
I don't understand what all the fuss is about. I have been both a tenant and now a Landlord through Glocal. I am happy with service I get all these years. Their paperwork certainly can be improved but they work hard for the fees they charge. I think most people love to have a go at a pro-active fast paced company. In this country we can't stand anyone who is successful and young. I don't understand why people still use them if you don't like them. Nobody is forcing you!
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Opening Hours
Address

Glocal Residential
74 Bristol Street
Birmingham
West Midlands
B57AH
01216555188

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 43% 43% £0 £0
Lettings 50% 38% £350 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 3 5 0 0 0 0 0 2
Areas covered
  • B1
  • Birmingham City Centre
  • B2
  • Edgbaston
  • B3
  • Jewellery Quarter
  • B4
  • B5
  • B12
  • B17
  • B15
  • B16
  • B18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“PLEASE READ. GLOCAL RESIDENTIAL NOW CLOSED.I......”

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Jun 24,2019
Minithumbdown
Brian
By: 'Jamie'
Jun 24,2019
7 people found
this helpful
PLEASE READ. GLOCAL RESIDENTIAL NOW CLOSED. If you are a former Glocal Residential tenant or landlord and are still owed money from this company then you may have noticed that the company has now CLOSED and no one is answering the phone. There is still ...
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Was this helpful? Yes
By: Sue
Feb 28, 2020
View all comments (2)
You are warned. Brian Hu or whatever his name is worst then a Mafia. He has not paid my money due from his estate agent Glocal residential. He is full of promises but zero on delivery. He has not paid quite a large sum of money back. ...

“Very bad service - Property in Digbeth...”

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May 29,2018
Minithumbup
Brian
By: 'Irene'
May 29,2018
2 people found
this helpful
I lived in one of Glocal's properties for one year. The service that I received was very bad, specially from Brian. Whenever I had a problem it took a very long time to be solved, or it was never solved. The worst experience I had ...
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Comment on agent fees
Very bad, there are a lot of fees that are not mentioned when you sign the contract and that they take from your deposit when you leave the property. As mentioned, they charge to renew the contract and turned it into a rolling contract (the fee is 216 GBP) and they charge in order to terminate the contract (60 GBP).
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“Terrible, terrible service. Moved into a flat and was told ......”

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Feb 24,2017
Minithumbdown
Brian
By: 'Jrock'
Feb 24,2017
3 people found
this helpful
Terrible, terrible service. Moved into a flat and was told things would be fixed before we moved in which was a lie. They didn't even clean the place, dusty shelves, dirty carpets etc. Shocking service, they told me they couldn't email me because my address ...
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Comment on agent fees
Really high fees. Trying to charge over £200 to renew contract to rolling.
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“Worst residential agency you will ever find..... not recommend. I ......”

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Jan 20,2017
Minithumbdown
By: 'Birmingham'
Jan 20,2017
3 people found
this helpful
Worst residential agency you will ever find..... not recommend. I am a international student studying in Birmingham, and unfortunately chose Glocal Residential. The service is bad, the apartment is not in a good condition and not at all the same with the given pictures. plus, ...
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“good estate agent with excellent service. Helpful and friendly staff. ......”

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Jun 05,2015
Minithumbup
Brian
By: 'Janice'
Jun 05,2015
1 people found
this helpful
good estate agent with excellent service. Helpful and friendly staff. provided me with lots of useful local information. had problem with my double bed, replaced with new straight away....
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“I don't understand what all the fuss is about. I ......”

Share on :
Oct 29,2014
Minithumbup
Brian
By: 'Sarah'
Oct 29,2014
3 people found
this helpful
I don't understand what all the fuss is about. I have been both a tenant and now a Landlord through Glocal. I am happy with service I get all these years. Their paperwork certainly can be improved but they work hard for the fees they ...
read full review
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“These guys are liars and have to be monitored for ......”

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Oct 09,2014
Minithumbdown
Brian
By: 'Eugene'
Oct 09,2014
4 people found
this helpful
These guys are liars and have to be monitored for possible scum. We signed papers for a property to rent worth 600 (papers signed from both parties) and payed them 250 as agency fees. Two days before entering the property they asked to raise the rent to 650. ...
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“After moving into my property last week I can honestly ......”

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Oct 09,2014
Minithumbup
By: 'Sharon'
Oct 09,2014
3 people found
this helpful
After moving into my property last week I can honestly say the process of letting my first property was Excellent. All the agents were kind and polite, they also helped me find primary schools in the area for my daughter. Which they did not have ...
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“Tried to claim for property damages that were already apparent ......”

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Apr 24,2014
Minithumbdown
By: 'D'
Apr 24,2014
4 people found
this helpful
Tried to claim for property damages that were already apparent when we first moved in! Very bad service given, very bad attitude towards their customer when they have problems....
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“Having viewed a property that I was interested in renting, ......”

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Sep 25,2012
Minithumbdown
Brian
By: 'Callum'
Sep 25,2012
9 people found
this helpful
Having viewed a property that I was interested in renting, the letting agent that showed me the property agreed that it needed cleaning and that there were a few issues that needed resolving. The Management company, Glocal Residential were unwilling to address over half of ...
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“I have never been treated so disrespectfully in my life. ......”

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Jul 12,2012
Minithumbdown
Brian
By: 'Laura'
Jul 12,2012
12 people found
this helpful
I have never been treated so disrespectfully in my life. As soon as he received the money he forgot the good manners. He told us we were adults and we can clean all the mess ourselves. He left us for 6 weeks without heating or hot ...
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By: Brian
Oct 19, 2012
View all comments (1)
We never had a tenant called Laura. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Glocal Residential complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:

Speak to your Negotiator or Manager
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the Glocal Residential office concerned.


Write to the Director for the area/dept
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of the investigation will be sent to you within 15 working days.


Write to the Director of Customer Services and Compliance of Glocal Residential
Director of Customer Services and Compliance
Glocal Residential
74 Bristol Street
Birmingham
B5 7AH

This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.

A formal written outcome of this investigation will be sent to you within 15 working days.

Following the Director of Customer Services and Compliance's investigation, a written statement expressing Glocal Residential' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within six months for a review.


Refer the matter to the Ombudsman
Last updated at 4:02 PM 25/01/2016 by Brian

Awards won by Glocal Residential, Birmingham B57AH



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