North East Letting / Jackson Estates
Gateshead, Newcastle upon Tyne, NE1
4/5, 12 reviews
75% recommended
75% lettings valuation accuracy
64% lettings fee satisfaction



Property Features

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“I was a tennant in a propety in Chester-le-street for 7 ......”

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Oct 29,2014
Minithumbup
Wyn
By: 'Gillian'
Oct 29,2014
0 people found
this helpful
I was a tennant in a propety in Chester-le-street for 7 years had a couple of occassions that i had to call on northeast lettings 90% of the time repairs were done swiftly and effectively . I formed a good trust with wyn and found that i could ring her with my problems with rent cock ups and delays and she was always very understanding and helpful and gave good advice . would definately use aain in the future if they had more propeties in the area. Thanks very much
Comment on agent fees
i think fees are the same all round yes it is pricey when on a low income maybe keep this in mind depending on each client
Was this helpful? Yes
By: Adam Jackson
Nov 26, 2014
Thank you very much for the positive feedback it is greatly appreciated.

Kind regards
Adam Jackson

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Opening Hours
Address

North East Letting / Jackson Estates
Clavering House, Clavering Place
Newcastle upon Tyne
Tyne and Wear
NE1 3NG
01912154567

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 64% £380 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 4 2 0 0 0 0 2 0
Areas covered
  • NE1
  • DH1
  • SR1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Absolutely appalling...”

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Mar 26,2019
Minithumbdown
By: 'Jason'
Mar 26,2019
0 people found
this helpful
Absolutely appalling service and conduct. Going in and out of liquidation and administration, these agents do not act in the best interests of you as a landlord. They are incompetent,*. Steer clear of them at all costs....
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Comment on agent fees
Poor
Was this helpful? Yes
By: Alison Crawford
Mar 26, 2019
View all comments (1)
We are sorry to hear you are not happy. We do not know who you are or what property/landlord you are referring to. If you would like to discuss any issues you have experienced please contact us on 0191 215 4567. ...

“I would just like to leave a review about North ......”

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Nov 13,2017
Minithumbdown
By: 'Greig'
Nov 13,2017
0 people found
this helpful
I would just like to leave a review about North East letting. Nice as they can be when you are moving in, get down the office and they are really helpful. When you want to leave however they are rude and unhelpful! The manners over ...
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Comment on agent fees
Extortionate!! 150 check out fee!
Was this helpful? Yes
By: Alison Crawford
Nov 15, 2017
View all comments (1)
Hi Greig, we have no evidence or notes on our system of our staff being rude or unhelpful when you have left the property nor have you contacted us about any customer service issues. All tenant fees are listed in the tenancy agreement which you and the other tenant signed and agreed to. They are also given to you at the initial property viewing and you also agreed to them when you completed the application form so you were aware of all charges even before you decided to rent the property. If you ...

“I was a tennant in a propety in Chester-le-street for 7 ......”

Share on :
Oct 29,2014
Minithumbup
Wyn
By: 'Gillian'
Oct 29,2014
0 people found
this helpful
I was a tennant in a propety in Chester-le-street for 7 years had a couple of occassions that i had to call on northeast lettings 90% of the time repairs were done swiftly and effectively . I formed a good trust with wyn and found that i could ...
read full review
Comment on agent fees
i think fees are the same all round yes it is pricey when on a low income maybe keep this in mind depending on each client
Was this helpful? Yes
By: Adam Jackson
Nov 26, 2014
View all comments (1)
Thank you very much for the positive feedback it is greatly appreciated. Kind regards Adam Jackson ...

“I have a property in Gateshead but I live in ......”

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Oct 21,2014
Minithumbup
Adam
By: 'Tom'
Oct 21,2014
0 people found
this helpful
I have a property in Gateshead but I live in London. I use North East Letting for Tenant-Find and Property Management. I've used them for years and I'm very happy with them. They are extremely professional, but friendly, and welcomed me when I went to ...
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Was this helpful? Yes
By: Adam Jackson
Oct 23, 2014
View all comments (1)
Thank you very much for taking the time to review our agency, it is greatly appreciated and I pleased you're happy with the service. Kind regards Adam Jackson ...

“The service is warm and patient. The documents are systematic ......”

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Oct 06,2014
Minithumbup
By: 'Yang'
Oct 06,2014
0 people found
this helpful
The service is warm and patient. The documents are systematic and clear. The inventory was thoughtful. The check-in condition was basically good....
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Was this helpful? Yes
By: Adam Jackson
Oct 09, 2014
View all comments (1)
Thank you for reviewing our agency, we really appreciate your feedback and we hope you enjoy your stay in the property. Kind regards Adam Jackson North East Letting ...

“North east letting made the complicated maze of becoming a ......”

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Oct 03,2014
Minithumbup
By: 'brian'
Oct 03,2014
0 people found
this helpful
North east letting made the complicated maze of becoming a landlord easy for me. They took away the stress and responsibility of finding the right Tennant. They are really good communicators, keeping us informed and asking for our opinion about everything involving our property....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Adam Jackson
Oct 09, 2014
View all comments (1)
Thank you for reviewing our agency, we really appreciate your feedback. Kind regards Adam Jackson North East Letting ...

“I have lived in Canada now for 9 years Adam and ......”

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Oct 02,2014
Minithumbup
Adam
By: 'Glenn'
Oct 02,2014
0 people found
this helpful
I have lived in Canada now for 9 years Adam and his team manage both my flats, they deal with all the issues and just keep me informed all for a reasonably fee. They provide a great service I can let them run my properties without ...
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“I rented a property in Gosforth and dealt with Alison ......”

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Oct 01,2014
Minithumbup
By: 'Mary'
Oct 01,2014
0 people found
this helpful
I rented a property in Gosforth and dealt with Alison from the team valley office and she was fantastic. My situation was different from most tenants as I had just come back to the north east after living in Spain for over 10 years and I ...
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Comment on agent fees
I was happy to pay the fees to get the property I wanted and the service was very good so happy.
Was this helpful? Yes

“* Professional but friendly attentive service.* Supportive and understanding of individual ......”

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Oct 01,2014
Minithumbup
Ken
By: 'Ellaine'
Oct 01,2014
0 people found
this helpful
* Professional but friendly attentive service. * Supportive and understanding of individual requirements. * Always reliable with speedy response to issues raised. * I feel very safe and looked after having NORTH EAST LETTING as my agent....
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Was this helpful? Yes
By: Adam Jackson
Oct 09, 2014
View all comments (1)
Thank you for reviewing our agency, we really appreciate your feedback and we hope you continue to enjoy renting your property via North East Letting. Kind regards Adam Jackson North East Letting ...

“Excellent all round support in a human and honest fashion!! ......”

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Sep 30,2014
Minithumbup
By: 'Michele'
Sep 30,2014
0 people found
this helpful
Excellent all round support in a human and honest fashion!! Always at the end of the phone for good sound advice....
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Comment on agent fees
I think the fee is too high.
Was this helpful? Yes

“We had always managed our own properties but with a ......”

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Sep 30,2014
Minithumbup
Adam
By: 'Andrea'
Sep 30,2014
0 people found
this helpful
We had always managed our own properties but with a move abroad we reluctantly reached out to several agencies. North East Lettings were confident that they could provide the services we needed in both Durham and Tyne and Wear so we gave them a try. ...
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Was this helpful? Yes
By: Adam Jackson
Oct 09, 2014
View all comments (1)
Thank you for taking the time to review our agency, we really value your feedback and we are delighted you're happy with the service we are providing. Kind regards Adam Jackson North East Letting ...

“Very bad customer service! They do not care about the ......”

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Jul 21,2014
Minithumbdown
By: 'Bad'
Jul 21,2014
1 people found
this helpful
Very bad customer service! They do not care about the tenant, I was left with no extractor fan in my kitchen for 5 months which resulted in damp walls and food in cupboards getting wet. Did not help when I saw a mouse in the kitchen. ...
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Comment on agent fees
Ridiculous to ask for a further ‚£20 for a reference
Was this helpful? Yes
By: Adam Jackson
May 02, 2015
View all comments (2)
We have now received the response form the Property Ombudsman and we are happy to report the Ombudsman has not upheld any of the complaints made by the tenant. We have included a copy of the response. Adam Jackson North East Letting ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

GB UK SERVICES LIMITED
Complaints Procedure

1. GB UK SERVICES LIMITED, a Member of The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the office manager and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write in the first instance to the Office Manager:

Office Manager, GB UK SERVICES LIMITED, 26 KINGSWAY HOUSE, KINGSWAY, TEAM VALLEY, GATESHEAD, NE11 0HW

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:

Managing Director, GB UK SERVICES LIMITED, 26 KINGSWAY HOUSE, KINGSWAY, TEAM VALLEY, GATESHEAD, NE11 0HW

5. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 5:06 PM 27/03/2019 by Kenneth Jewels

Awards won by North East Letting / Jackson Estates, Newcastle upon Tyne NE1 3NG



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