Westminster London, London, SW1E
4.8/5, 1090 reviews
98% recommended
89% sales valuation accuracy
89% sales fee satisfaction
Estate Agent Central London

“MLH provided the most accurate assessment of my property value ......”

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Jul 19,2011
Minithumbup
By: 'TonyM'
Jul 19,2011
0 people found
this helpful
MLH provided the most accurate assessment of my property value and achieved close to that level, meeting my expectations around price in a difficult market. Andrew and Joseph identified the market sector for the flat and Joseph knew which 'buttons to push' when showing people around. He kept me informed of their strategy and progress and was thoroughly professional throughout. When contacting the office, the staff were always helpful, pleasant and knowledgeable. A thoroughly good agency that I have no hesitation in recommending.
Was this helpful? Yes
By: Steven A Herd, Managing Director, MyLondonHome
Oct 03, 2011
Thank you for the excellent review Tony. Andrew, Joseph and the rest of the team are very appreciative that you took the time to write about your positive experience with MyLondonHome. Having team stability I think is key to being so accurate on values, Andrew has approaching 8 years experience in the immediate area and Joseph now has over 5. This gives them a wealth of personal knowledge to call upon which many agents lack. Thanks again.

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Opening Hours
Address

MyLondonHome
35 Catherine Place
Westminster,London
Greater London
SW1E 6DY
020 7222 2500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 89% £250,000 £9,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
231 1 551 18 83 0 116 1 88 1
Areas covered
  • N1
  • SW6, SW8, SW9, SW11, SW18
  • N7
  • W2, W14, WC1N, WC2
  • NW1
  • E1, E14, EC1, EC2, EC4
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings
Latest Properties

No Properties

Images & Videos

“Be aware with gazumping...”

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Jun 24,2020
Minithumbdown
By: 'Katherine Chen'
Jun 24,2020
0 people found
this helpful
Be aware with this agent with purchasing property, you can be gazumped from them ending up in a biding war, make sure you have solid terms to protect yourself when signing reservations agreement, as this will cost you a lot of money. They are a ...
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Was this helpful? Yes
By: Steven Herd
Aug 11, 2020
View all comments (1)
Dear Katherine, I am sorry you feel the experience you had with MyLondonHome was not satisfactory. The UK legal system not only allows offers to be put forward to the vendor after the vendor has accepted an offer; it is actually a legal requirement. If we were to have failed to inform the vendor of the higher offer, not only would that have been completely unethical it would have also been illegal. Buying a property in the UK is very different to in Taiwan. Here, the offer is 'subject ...

“Remzi was brilliant throughout the selling pr......”

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Feb 06,2020
Minithumbup
By: 'Chris Allen'
Feb 06,2020
0 people found
this helpful
Remzi was brilliant throughout the selling process - keeping us to date with all the moving parts of what turned out to be a complex transaction and accelerating progress wherever he could. Recommended,...
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“Great Service, highly recommend...”

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Feb 03,2020
Minithumbup
By: 'Ollie Munday'
Feb 03,2020
0 people found
this helpful
I've been dealing with Andy Ralph who has been, by far, the best agent I've ever worked with. He's great at keeping me informed of upcoming viewings, as well as immediate feedback once they've happened and his customer care far surpasses any other agents. I ...
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“Just outstanding...”

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Jan 25,2020
Minithumbup
By: 'Tony'
Jan 25,2020
0 people found
this helpful
I would like to comment on the outstanding customer service received by Jamie. My company have been trying to sell a luxury apartment by the river for almost four years. I met Jamie from MyLondonHome and in just couple of months the apartment was sold. ...
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“Professional, responsive and knowledgeable...”

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Jan 24,2020
Minithumbup
Wendy
By: 'Peter Bell'
Jan 24,2020
0 people found
this helpful
Having just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady hand....
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“Andy of Canary Wharf office...”

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Jan 24,2020
Minithumbup
By: 'Alexander Yu'
Jan 24,2020
0 people found
this helpful
Andy of Canary Wharf office proofed himself to be a professional realty estate agent in his quick and detail response to our enquiry as well as arranging related visits according to our interests. He also prepared the necessary information and opinion on the properties we ...
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“Sale...”

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Jan 22,2020
Minithumbup
Wendy
By: 'Jenny'
Jan 22,2020
0 people found
this helpful
Had a positive experience working with Jamie and Wendy even though the time difference meant that communication was at times a bit more difficult....
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“Wendy Gould at MyLondonHome...”

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Jan 21,2020
Minithumbup
Wendy
By: 'Andy Parker'
Jan 21,2020
0 people found
this helpful
Been trying to sell a place on assignment for quite a while. Finally found a buyer and Wendy Gould at MyLondon Home has been fantastic chasing after the buyer, bank and solictors and ensuring that a complicated transaction went as smoothly as possible....
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“Avoid and find someone else as either a landlord or tenant...”

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Aug 17,2018
Minithumbup
By: 'Neal'
Aug 17,2018
2 people found
this helpful
As a landlord then inspections don't take place and as a tenant deposits are withheld for fair wear and tear with high repair costs and no invoices, find someone else...
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Comment on agent fees
High fees £255 just for checkout
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“A total anf HUGE dissapointment!...”

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Jul 23,2018
Minithumbdown
By: 'Eva B.'
Jul 23,2018
2 people found
this helpful
After being a content tenant with them for MORE THAN 5 YEARS, ...everything went down the hill when they put the flat on sale without telling me (was still living in) and then for other reasons I have to leave and the viewings for lettings and ...
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“Disaster from beginning to end...”

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Jul 17,2018
Minithumbdown
By: 'Lara Dinc'
Jul 17,2018
3 people found
this helpful
It's been the worst agency we have ever dealt with. From the day my daughter signed the contract to checking out. She was handed over the flat 4 days later than agreed, the flat was dirty and she had to organise professional cleaning on the day ...
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Comment on agent fees
They don't deserve a pound for the service they (don't) offer
Was this helpful? Yes

“I had a very bad experience with MyLondonHome (in particular ......”

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Feb 07,2018
Minithumbdown
By: 'Mar Cabeza Cabrerizo'
Feb 07,2018
2 people found
this helpful
I had a very bad experience with MyLondonHome (in particular southbank office). When I entered the property the flat was dirty (not professionally cleaned as the contract said), the walls were covered with food and a lot of things were damaged (irradiators, boiler, sinks...) They ...
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Comment on agent fees
Expensive check in/check out fees and very bad service.
Was this helpful? Yes
By: Kelly Scott
Feb 09, 2018
View all comments (1)
Dear Mar, We pride ourselves on delivering outstanding customer service, and we regret this has not been your experience. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk, please call me on 020 7820 4778. Kind Regards, Kelly Scott Head of Property Management MyLondonHome ...

“Sami James was the Southwest Property Management Team Leader who ......”

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Aug 16,2017
Minithumbup
By: 'Dr. Indira Mohn'
Aug 16,2017
0 people found
this helpful
Sami James was the Southwest Property Management Team Leader who was in charge of our apartment. Right from the beginning she was very efficient in sorting out things. The previous owner of the apartment did not leave any manuals for the kitchen appliances in the ...
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“This agency is a total joke! The agent showing us ......”

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Aug 12,2017
Minithumbdown
By: 'Truth'
Aug 12,2017
3 people found
this helpful
This agency is a total joke! The agent showing us around the property lied from the outset. Repairs are hardly done and when they are, the agents try to charge you even if it wasn't your fault. Stay away from this dysfunctional business....
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Comment on agent fees
Overpriced deposits & fees
Was this helpful? Yes

“Tom Gilchrist provided excellent service, from start to finish, in ......”

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Mar 03,2017
Minithumbup
By: 'Dr. Indira Mohan & Dr.T.C.Mohan'
Mar 03,2017
0 people found
this helpful
Tom Gilchrist provided excellent service, from start to finish, in the purchase of our apartment. His professional manner along with his great knowledge are his main assets. He was friendly and very attentive to our queries and requests. Tom always responded quickly to our email ...
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“Milan provided a great help to find our new apartment. ......”

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Feb 27,2017
Minithumbup
By: 'Benjamin Petit'
Feb 27,2017
0 people found
this helpful
Milan provided a great help to find our new apartment. He ensured everything was going well and removed a lot of the stress you can have when you move in....
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“Milan was really informative and helpful with our property research. ......”

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Feb 27,2017
Minithumbup
By: 'Virginie'
Feb 27,2017
0 people found
this helpful
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in....
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Comment on agent fees
Milan was really informative and helpful with our property research. I did all his best to find us the perfect place to live and move in.
Was this helpful? Yes

“These are some of the worst agents I've dealt with. ......”

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Feb 02,2017
Minithumbdown
By: 'Upset Tenant'
Feb 02,2017
2 people found
this helpful
These are some of the worst agents I've dealt with. First, quite a few things the agent and said in the viewing turned out to be lies. The flat was not cleaned to a professional standard prior to move in, which the agent said it ...
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“Milan is very professional and good at his job. He ......”

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Jan 17,2017
Minithumbup
By: 'Ellie'
Jan 17,2017
0 people found
this helpful
Milan is very professional and good at his job. He is very informative and extremely helpful when viewing the property. He spent a lot of time showing us the flat and the facilities of the development. We are very happy with Milan's and My London ...
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“On my move in day, the flat was in a ......”

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Dec 19,2016
Minithumbdown
By: 'Tenant'
Dec 19,2016
2 people found
this helpful
On my move in day, the flat was in a complete mess. I was incredibly shocked that no one bothered to ensure that the flat was ready for me to move in considering that it had been vacated by the previous tenant for about 2 months ...
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“Lisa and Honor are both very responsive agents. Honest and ......”

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Nov 27,2016
Minithumbup
By: 'A'
Nov 27,2016
0 people found
this helpful
Lisa and Honor are both very responsive agents. Honest and capable of understanding and respond well to landlord'S concerns and needs. Would recommend them strongly to entrust your property management with them....
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Comment on agent fees
Reasonable fees for level of service
Was this helpful? Yes

“I must say that Milan has been extremely helpful and ......”

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Oct 24,2016
Minithumbup
By: 'Aakash Anuj'
Oct 24,2016
0 people found
this helpful
I must say that Milan has been extremely helpful and supportive in finding us a flat of our choice throughout the process. He never hesitated to show us as many flats as he could find for us - and with great interest, and was always ...
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“Felicity Lawrence provided prompt and friendly service throughout the process, ......”

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Oct 05,2016
Minithumbup
By: 'S Hammond'
Oct 05,2016
0 people found
this helpful
Felicity Lawrence provided prompt and friendly service throughout the process, following up my initial enquiry then handling the viewing bookings very efficiently....
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Comment on agent fees
NA
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“Milan was very helpful throughout the whole process of finding ......”

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Oct 05,2016
Minithumbup
By: 'Emil'
Oct 05,2016
0 people found
this helpful
Milan was very helpful throughout the whole process of finding an apartment. Milan was a true standout from his team and despite having a longer process than usual to get to our tenancy agreement, he continuously assisted us....
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Comment on agent fees
I would say agent's fees sit in the upper range for similar services having paid £210 pounds per applicant.
Was this helpful? Yes

“An excellent and proficient service with no delay. High quality ......”

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Oct 04,2016
Minithumbup
By: 'Moulik'
Oct 04,2016
0 people found
this helpful
An excellent and proficient service with no delay. High quality of flats available to choose from. Would recommend to all....
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Comment on agent fees
Good
Was this helpful? Yes
Staff picture Wendy
(41)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.


We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.

Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.

1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.

Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.


2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:

Sales: Andrew.Griffith@MyLondonHome.com
HR: Juliette.Briandt@MyLondonHome.com
Lettings & Property Management: Amber.Brackley@MyLondonHome.com
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.


3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.

www.tpos.co.uk/consumers/how-to-make-a-complaint

The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:

Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333306
Last updated at 10:37 AM 06/01/2016 by allAgents

Awards won by MyLondonHome, London SW1E 6DY


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MyLondonHome

Branch - Westminster London, London, SW1E