0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 23,2014
Oct 23,2014
0
people found
this helpful
this helpful
For over ten years I have been renting accommodations, using numerous agencies and private landlords. Belmonte is by far the worst agency I have ever come across. Any time we requested something to be fixed or replaced in the property the response was no. The whole experience lead to anxiety problems as well as stress. They do not care what your living conditions are unless they want money from you. For almost a year our shower was broken, on numerous occasions we requested it be fixed. Surprise it never happened. However on vacating the property blelmonte demanded payment from us to fix it. Worst service I have ever come across. Please run a mile from this agency for your own health and wellbeing
What agent could do to change your mind?
Actually acted on behalf of the tenant and not just the landlordAttached Filesnbsp;
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Feb 09, 2015
We are sorry to hear that you were dissatisfied by the service that was offered. We operate a strict complaints procedure and would like to look into the situation to ensure that everything was done in our power to rectify any issues. As you pointed out we are acting on behalf of the Landlord's instructions and we would like to ensure those were acted upon correctly. We have LET over 8,000 properties in the area and have had very few complaints, however there are situations sometimes whereby we may have made an error and it is vital that we rectify any issues to ensure that this isn't repeated in the future. Please contact anyone of our offices to ensure we record the complaint and make sure if there is an issue, that is be resolved for the future.
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Latest Reviews
23rd Oct 2014
reviewed by 'Unsatisfied'
25th Aug 2012
reviewed by 'Disappointed132'
17th Jun 2012
reviewed by 'luke'
17th Jan 2011
reviewed by 'tosca86'
Opening Hours
Address
Belmonte Sales & Lettings
123 High Street
Broadstairs
Kent
CT10 1NQ
01843 861202
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 23,2014
Oct 23,2014
0
people found
this helpful
this helpful
For over ten years I have been renting accommodations, using numerous agencies and private landlords. Belmonte is by far the worst agency I have ever come across. Any time we requested something to be fixed or replaced in the property the response was no. The ...
read full review
read full review
What agent could do to change your mind?
Actually acted on behalf of the tenant and not just the landlordAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 09, 2015
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(1)
We are sorry to hear that you were dissatisfied by the service that was offered. We operate a strict complaints procedure and would like to look into the situation to ensure that everything was done in our power to rectify any issues. As you pointed out we are acting on behalf of the Landlord's instructions and we would like to ensure those were acted upon correctly. We have LET over 8,000 properties in the area and have had very few complaints, however there are situations sometimes whereby we ...
Aug 25,2012
Aug 25,2012
0
people found
this helpful
this helpful
Might be preferable not to use this agent as a landlord. When requesting an inspection, the staff member was denied access to every room and accepted that! They have always protected the tenant (who was growing illegal substances in the bedroom). We have also been ...
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Jun 17,2012
Jun 17,2012
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i am disgusted with the service that me and my pregnant partner are getting from belmonte lettings. we have 8 cm holes in our window frames, dam in every room, wood rot on every frame yet it still takes the 6 months to sort and its still ...
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Jan 17,2011
Jan 17,2011
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Probably ok to go with if nothing is ever going to go wrong with your property. If you don't want to wait literally years for the most basic maintenance to be done then find a different agent....
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Jun 04,2009
Jun 04,2009
0
people found
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Belmonte (Broadstairs) - I would recommend them, the fee for the reference check is reasonable. The tenancy agreement is straightforward. Sometimes needed to follow-up with a problem, but all in all very professional....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
