“Rented from this company for a year i was a ......”
1 Star Review
Oct 22,2014
By:
'Amy'
Oct 22,2014
Branch: Bolton, 11 Lythgoe House, Manchester Road
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: M18
Branch: Bolton, 11 Lythgoe House, Manchester Road
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: M18
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Rented from this company for a year i was a start tenant £1200pm rent was never late and the house was very well looked after. We were buying the house from the landlords so no longer needed the agents the landlord gave notice and worked with us direct while we were waiting for our old house to sell. The deposit was with the DPS service i assumed it was with the landlord direct so never questioned it while we were still renting i guessed it needed to stay there until sale was complete. i then get an email from the DPS the estate agent was trying to reclaim to full amount of £1200 to them i called and asked why he said oh we thought you'd forgot about it click agree for it to go to us we will pay it to you... (Yeah right) i didnt agree with this so said id like it sent via the DPS service to me direct the landlord agreed and still they havent sent it. they are now never available to take my calls!! to top it off robbing me wasnt enough they called the landlord and said they had people wanting to buy the house who didnt need to wait for a sale luckily the landlords have become friends of ours and said they will deal with us only. I will never use them again and never recommend them to anyone!!
What agent could do to change your mind?
Send my deposit back when both me and the landlords agreed to it.
Dont ignore customer calls
Dont try and stab your customers in the back by offering sale of their home without them knowing!
A business does well from recommendations this company will no doubt fail very quickly
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