We used the Basingstoke branch to rent our property out whilst we lived overseas - when we moved back the property was handed back in a filthy state. 2 years later we decided to sell our property (thankfully not through Simmons) and to move into rented accommodation. Our misfortune was Simmons at the time were the only agent who had a property that met our requirements so we went with them. What a mistake that was! In the first week of moving in we reported a number of issues. We were concerned about the electrics and they sent an electrician around who advised us the electrics installed by the owner posed a fire hazard, so we asked for a full report to be carried out. Simmons refused to show us the finding saying there were a few issues but nothing to be concerned about. We went 8 months without using the shower in the main bathroom as we didn't want to risk being electrocuted! When we asked for the floor tiles in the bathrooms to be fixed and after sending 4 people around to quote, the LL refused to repair them so Simmons did nothing. In the winter we suffered 2 burst water pipes as the LL had ran pipes into the garden without lagging them and again, Simmons did nothing to resolve the issue and we got lumbered with the water bill. The toilet leaked and they didn't repair it so we had to pay for it to be fixed. The curtains were filthy so we paid for them to be cleaned. After 8 months we'd had enough of dealing with both a useless LL and Simmons and vacated. We left the property in a cleaner state than it had been rented to us in and they had the cheek to charge us for additional cleaning of the carpets (they were 20yrs+ old, worn and stained) even after we had cleaned them and to repaint the hall after we touched up a few scuff marks! No attempt was made by Simmons to resolve faults with the property or to reimburse us. The house should never have been rented in the first place. Avoid using them!!! Absolutely useless!.